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All replies
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Helpful answers
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Aug 20, 2013 4:26 PM in response to Trapdoresothby ovis70,Wow... this being realized as we talked about him, it was recognized himself in the description (biped)... he begins to make some progress
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Aug 20, 2013 4:42 PM in response to ovis70by TJBUSMC1973,But Trapdoresoth hasn't responded at all, even though you keep replying to him. I think you are confused.
Also, I recommend you post in your native language.
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Aug 20, 2013 6:40 PM in response to ovis70by TJBUSMC1973,So, is that your recommendation to me?
Nah, I think I'll keep recommending that whenever someone is having obvious difficulties with the English language.
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Sep 6, 2013 8:41 AM in response to Trapdoresothby joaofromprt,Bump here
This just happened to me. The fact that this problem persists, with so many people complaining, and clearly being a hardware problem, is beyond my understanding.
How can Apple ask me 250€ for a problem is clearly theirs?
How can they now aknowledge this?
I'm so disappointed..
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Sep 9, 2013 1:01 PM in response to Trapdoresothby WOONERBLOONER,wifi has now greyed out on my iphone 4s,handset is 16 months old,if i go to apple store in uk do they replace handset there and then if i pay? or do they send it of and post out a new one to me,very frustating to say the least,was on chat with apple technisions earlier today and they just wouldnt help me out!!!!!!!!!!!!!!??????????
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Sep 9, 2013 1:02 PM in response to Trapdoresothby WOONERBLOONER,wifi has now greyed out on my iphone 4s,handset is 16 months old,if i go to apple store in uk do they replace handset there and then if i pay? or do they send it of and post out a new one to me,very frustating to say the least,was on chat with apple technisions earlier today and they just wouldnt help me out!!!!!!!!!!!!!!??????????
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Sep 10, 2013 8:15 AM in response to Trapdoresothby cfilzen,This is just put the nail in the coffin for me. I spent two days dealing with this issue. I walked the supervisor through numerous posts about this to show it is obviously an issue with their devices. But I got the same response most others are getting. "Sorry not our issue." I hope this goes to legal action,due to the fact that most of us are locked into contracts and have no choice but to eat the cost to replace a device that was obviously defected from the get go. Shame on you Apple. I will never buy another Apple product again.
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Sep 10, 2013 8:40 AM in response to cfilzenby cfilzen,Just got a callback from Apple. Thank you....
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Sep 10, 2013 8:51 AM in response to cfilzenby joaofromprt,What did you do?
How can I contact Apple by email?
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Sep 18, 2013 6:40 AM in response to cfilzenby scottuli723,I tried everything...the only thing that worked was to remove sim and restart. Turn WiFi on and fit the sim again. It worked for me and is still working!!!!!
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Sep 18, 2013 6:57 PM in response to scottuli723by Goodigoodi,Thanks! This method actually works for me. Quick and easy! Much better than the freezer trick. And it seems to be a permanent fix!
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Oct 5, 2013 1:06 PM in response to cfilzenby Bin Kroon,Maybe you should read these discussions:
https://discussions.apple.com/thread/5331834?start=60&tstart=0
https://discussions.apple.com/thread/5328365?start=390&tstart=0
Let me sum up my observations in this discussion.
Everyone having a problem in this discussion has the following problem:
- All phone affected are IPhone 4s
- All problems occured after the upgrade to iOS7
- The issue we are experiencing is a greyed out WiFI button, which was not greyed out before.
- We have tried all options advised by Apple to resolve this issue.
- we are all unable to solve this problem ourselves constructively, although some of us have managed adhoc 'fixes' like hairdryers or using the fridge to 'cool off' the wifi chip.
- Our iPhone 4s's were operating without any noticable problems prior to the upgrade to iOS7
The above makes me to draw the following conclusion:
There is a clear pattern and these are obviously not individual cases. It appears the wifi chip of the iPhone 4s is being of a substandard quality and not being not fully compatible with the new iOS firmware which causes this problem. Also most of the beta testing over the past months was done using the iPhone 5 and not the iPhone 4 or iPhone 4s. Mostlikely because the 4 series were not part of the large scale testing Apple was not fully aware of this accelerated issue with the Wifi chip (when you do a Google search on "iPhone greyed out wifi" you see that this issue is not new, and you see the issue involves mostly the 4s ) But it seems iOS 7 pushed these weak and thus unreliable wifi chips just over the edge, causing them to overheat and thus to stop functioning alltogether.
Apple must be fully aware of this issue by now but they are incredibly silent in communicating with their in my estimation 'multiple thousands' of customers worldwide experiencing this problem. Apple only sticks by claiming the upgrade to iOS7 is "at your own risk" (that's what I was told) and sticking to the warranty period
(I bought my iPhone in Aug 2012, so am out of Apple warranty)
I feel that Apple should take their responsibility and help her customers in solving this quality issue.
As customers in good faith we bought this product (I paid some €600) having trust in Apple and in the faith the quality would be such that we could use it -with good care of course- for at least 2, 3 or even 4 years.
But unknown to her trusting consumers Apple created a product using a faulty wifi chip (hence the overheating issues which can eventually lead to failure)
As result of this us, we, customers are now stuck with an unusuable iPhone for which we paid plenty of money.
( One thing I am sure of, if Apple would be a car manufacturer or an airplane manufacturer they would never get away with this, and would be forced to do a recall)
My message to Apple:
It is now time to act. Taking responsiblilty never hurts (even if you for some reason feel you are not fully to blame) It gives you credit. And credit gives you loyal customers.
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Oct 5, 2013 1:23 PM in response to Bin Kroonby Lawrence Finch,Bin Kroon wrote:
- All phone affected are IPhone 4s
- All problems occured after the upgrade to iOS7
All but 20 of the 700+ messages in the thread you posted to are about a problem in iOS 6. And most of them are not restricted to the 4S. So how do you reach the conclusion that it is therefore an iOS 7 problem only for the 4S?
Or explain this thread:
Does ios 6.1.3 wifi issues get solved in next update?