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  • kareldc2 Level 1 (0 points)

    Just called Apple,

     

    The phone is out of warranty.

     

    They could only do something if I could present them with the original recipient which I do not have anymore. (strange)

     

    I asked if this was becoming a common issue, appearantly this is.

     

    So we can only hope the issue spreads so Apple will take responsibility.

     

    Cheers,

    K.

  • Becky Morton Level 1 (0 points)

    Ok Someone needs to take responsibility for this fiasco! This is clearly not just the odd case of phone failure there are a lot of us with the same issue. So can I make a suggestion? What if we all cancell the payments to our phone service prodiver - Vodaphone, O2, Orange etc in the Uk and refuse to pay until it's sorted? Sure the product is not fit for purpose under UK law, why pay for a contact with data if we can't use it?

     

    If enough of us act, they have to do something!! Who's in?

     

    Anyone out there qualified to advise legally on this?

  • iProfService_Dima Level 1 (0 points)

    Hi, Im author of this text and photo http://iprofservice.com/lab/entry/iphone-4s-wi-fi.

    This video also made me http://www.youtube.com/watch?v=oYFMa9kNMDs.

    I will be glad to answer your questions.

  • Bin Kroon Level 1 (0 points)

    Apple has finally recognized there indeed is a problem

     

    http://support.apple.com/kb/ts1559

     

    Everyone, please refer to this Apple knowledgebase article when claiming support.

    Let us know your experiences!!

  • Lawrence Finch Level 8 (35,018 points)

    Bin Kroon wrote:

     

    Apple has finally recognized there indeed is a problem

     

    http://support.apple.com/kb/ts1559

     

    Not quite sure what you mean by "finally". That article has been in the Knowledge Base for 5 years. The only update was to point out that there is an additional WiFi switch in iOS 7.

  • Simon-Chan Level 1 (0 points)

    Exactly!  And to all who would follow that KA, after you discover that does not work and call tech support, they'll tell you to bring it to an Apple store and you will start your journey of frustration, your options, as this forum has documented, are:  A) swapping out (at a cost usually to replace your phone) for a refurb handset, B)  deciding to go with the freezer/ hairdryer method,  C)  taking it to 3rd party vendors who can replace/ reflow your wifi chip  D)  abandon it altogether and switch platforms.

  • iProfService_Dima Level 1 (0 points)

    If the module is dead, he's dead forever. Heating the dryer will help for a while.I have replaced more than 300 pieces.

  • Jessyisnice Level 1 (0 points)

    Not done a peep to my phone

  • Dúnadan Level 1 (0 points)

    Ok guys, believe it or not, after months my wifi IS WORKING AGAIN. And this happened tonight, at the right moment when we -here in Uruguay, UTC -3 - we roll back one hour due to day light savings policy. That's incredible but it's true: Just when the clock roll back one our, the wifi worked again. So the question is related to daylight savings. I bought my 4s unlocked but from USA AT&T late in 2010. So now, I hope it continue to work. Why Apple don't let us know this, or they didn't know? I will keep you up to date on this. Regards,

    Dúnadan.

  • wifigrayed Level 1 (0 points)

    Well, nothing has changed since this first post.  I, too, lost wifi on my iphone 4s after updating to ios 6.  I finally contacted Apple Support online tonight and they hand me the same old same old.  Pay $199 for support.  Nothing they can do about it.  I do not plan to purchase another iphone.  There are too many other great phones on the market now. 

  • jules4218 Level 1 (0 points)
    1. Verify that airplane mode is off by tapping Settings > Airplane Mode.
    2. Reset the network settings by tapping Settings > General > Reset > ResetNetwork Settings.
      Note: This will reset all network settings, including Bluetooth pairing records, Wi-Fi passwords, VPN, and APN settings.
    3. Ensure that your device is using the latest software. To do so, connect your device to your computer and check for updates in iTunes.
    4. If your issue is still unresolved, perform a software restore in iTunes.

    Def works!

  • jules4218 Level 1 (0 points)
    1. Verify that airplane mode is off by tapping Settings > Airplane Mode.
    2. Reset the network settings by tapping Settings > General > Reset > ResetNetwork Settings.
      Note: This will reset all network settings, including Bluetooth pairing records, Wi-Fi passwords, VPN, and APN settings.
    3. Ensure that your device is using the latest software. To do so, connect your device to your computer and check for updates in iTunes.
    4. If your issue is still unresolved, perform a software restore in iTunes.

    Def works!

  • Cha! Level 1 (5 points)

    I first tried the network reset. Didn't work. Then I updated this 4s to 7.1.2. Still didn't work. Considered the hair dryer thing. Didn't want to go there.

     

    Then I read and tried this:

    1) Turn airplane mode on.

    2) Then perform network reset.

    3) Wifi came back on!!!!

  • Lenicus Level 1 (0 points)

    Since version 8 update my iPhone 6 shows wifi grayed out and when phone goes to sleep I have to hold power and home to even get it to come back up. I've reset the phone using iTunes and still same issues.  Did a quick diagnostic using apple website and suggestion was to mail it in. I am taking it into apple store today.

  • Aledes Level 1 (0 points)

    OK I have found a solution on the internet and it worked for me and for two other phones with the same problem.

    Let me state this clear: I would have never tried anything like this, I followed this solution because I tried ANYTHING (hard and soft resets, icloud password resets and other stuff), and because Apple asked me money to fix the phone while IT IS CLEAR THAT THE PROBLEM IS IN NO WAY CAUSED BY MY USE OF THE PHONE, I just upgraded the iOS OTA (over the air, via wifi).

    I am taking NO RESPONSIBILITY if you break your phone or damage it.


    _ _ _ _ _ _ _ _ _

     

    Here is the fix:

    1. using an hair drier, you should try to overheat the phone, concentrating the flux of hot air in the back of the phone, just 1cm over the apple logo. I suggest doing this the following way: hold the phone with one hand, using a glove or a cleaning cloth in order to not get burned. To see when the phone is overheated enough, I kept the phone facing a mirror.
    2. When the phone shows the thermometer logo, STOP heating the phone and let the phone come back to ambient temperature (DON'T put it in a fridge or stuff like that, just leave it and wait).
    3. turn on the phone, the wifi icon shouldn't be greyed out, and you should connect normally.

    _ _ _ _ _ _ _ _ _


    I've read (but I don't know since this is not my job) that this works because the wifi antenna overheated while upgrading and somehow the phone feels like the antenna is damaged, so it cuts the antenna out. BUT if you reset the hardware (with the overheating), the phone is forced to check the antenna again and it finds the antenna is ok.


    This procedure solved two more problems for me:

    1. the heating of the phone in certain situations (sometimes in the morning I found the phone heated while it was recharging). After this procedure it never happened anymore.
    2. the battery lasts longer (it can depend from the fact that you are no longer using the 3g connection, but the battery now can last up to 16 hours)


    Hope this helped someone.

     

    I really feel let down by Apple this time, since today (3 years after the problem showed) again I asked for a new phone (since the problem showed up again) and still they asked ME to pay 229€ to have a new one.

     

    Alessio

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