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ios 6 codec quicktime

I upgraded iphone 4S to iOS 6 today and noticed that .mov movies created in iPhone Camera app, when copied over to Windows 7 version of Quicktime Pro version 7.7.2 have a problem with the codec. Movies I recorded before the upgrade play fine in Quicktime on Windows 7, but after the upgrade the movies have sound but no video. I am using Windows 7 64-bit. I tried uninstalling and reinstalling Quicktime Pro but the problem recurrs. I've made several short movie clips and they all suffer the same problem. Was someone in Quicktime division asleep at the switch when iOS 6 was prepared? Any suggestions?


I should have mentioned that the movies play fine on the iphone itself. They just don't show any video when played in Quicktime on Windows 7.


Message was edited by: jbu57

iPhone 4S, Windows 7, iPhone 4S upgraded to iOS 6

Posted on Sep 19, 2012 6:45 PM

Reply
53 replies

Sep 28, 2012 10:26 PM in response to jbu57

Problem solved for me anyway. Another Apple thread suggested using Quicktime 7.7.1 instead of the newest version. The only problem is that version does not show up on the Quicktime site and the next earlier version available is 7.6. Version 7.6 played video but dropped frames and was not useable. It has something to do with a progressive vs. non-progressive codec file. Anyway this is an easy fix.


This is for PC Windows 7 not sure about Mac or other Windows versions


1. Go to control panel in Windows and find programs and features. Find Quicktime, highlight it and then go to the top and select uninstall or change program. Uninstall Quicktime


2. Go to this link http://www.oldapps.com/quicktime_player.php?old_quicktime=6769?download If you prefer to look at the website before downloading go to oldapps.com and search for Quicktime 7.7.1.


3. Download this version of Quicktime and you will be good to go. Quicktime and my editing software (Corel Video Studio Pro X5) all work fine now.


Life is good again.

Oct 3, 2012 12:08 PM in response to jbu57

Dear Apple,


This is totally unacceptable for videos shot with YOUR new software to not be viewable on a PC. Before we had to put up with videos either not transferring (due to size) or jumpy videos. Now we only have sound --- videos are supposed to be VIEWED!


Please fire whoever developed this new "feature" along with the person who developed your lumpy new maps.

I bought my iphone 4S because I was told it was the latest and greatest thing (before the most recent iphone release).


I spent a lot of money to have a superior product - issues such as this one make me think I should have bought a cheaper model from another vendor.

Oct 4, 2012 11:22 AM in response to jbu57

Experiencing the same thing, VERY FRUSTRATED. I posted a question about this earlier today, before I found this thread. Shot some videos of my son using iphone 4s after the update to IOS6.0 and now I can't play them in Quicktime because the video is a black screen (even though I can hear the audio). I'm going to trying installing an earlier version of Quicktime (7.7.1) as suggested by techtock...hopefully this works. I'm beyond annoyed...

Oct 8, 2012 9:16 AM in response to jbu57

I have the problem, but I suspect it's not exactly with ios 6. Although my phone has been upgraded, I haven't transferred any videos from my iphone recently. My problem started happening when I upgraded to Windows 7 64 bit. I noticed that some relatively old videos shot with my iphone 4 and saved to my hard disc (.MOV) would only play in Windows Media as audio only (no video) and when I installed the latest Quicktime 7 I get an Error 2002- "Bad Atom" and nothing happens at all. Some older files play, others get the error.


I downgraded my QT to version 5.something, and the videos play, but Win7 gripes and flashes since the screen colors are not supported for this old program.


There is definitely something going on here. Other threads hinted that it's some kind of codec problem between Quicktime, Windows 7, and iTunes. When I rolled from XP to Win7 I also upgraded iTunes to the latest version. Perhaps something happened then. When I get home tonight I'll try QT 7.6.

Oct 8, 2012 8:31 PM in response to Pete_in_LongBeach

techtock's fix didn't help me. Now I'm running QuickTime 7.71.80.42 with iTunes 10.7.0.21. OS is Windows 7 64-bit Service Pack 1. Strangely, I found only certain videos give me the "Error -2002: a bad puglic movie atom was found in the movie". With one exception, its only affecting videos I shot and uploaded prior to around August 15, 2010, Bizzare! We are also running verisions of Firefox and Chrome as browsers.


Sometime in the past, I converted these files into iTunes videos, and these (stored in the \iTunes Music\Movies folder) were encoded with "Low Complexity" using H.264 codec. These files are stored as .m4v's instead of .mov's. Weridly, all of these currently work in iTunes. I don't want to delete them since they may be the last working copies.


The videos that don't work show up in the main Video folder with the Quicktime Logo only. The files that work without the error show up with a thumbnail of the video content.


Any thoughts would be greatly appreciated!

Oct 8, 2012 8:48 PM in response to Pete_in_LongBeach

OK, so I ditched QT version 7.71.80.42 and installed version 7.60.92.0 per Kathy9's post... voila! All my old videos are working now. Something was put in one of the tools on my Win7 machine that was getting angry. Now all the code seems to be peacefully co-existing. Thank you!!


And for Echo Park iHouse: I just found this amazing video today of the flyover from the vantage point of the F-18 chase plane. Truly awesome. Enjoy! http://youtu.be/bVPNDhOWutk



-pete

Oct 10, 2012 2:38 PM in response to jbu57

I also have this problem, found out today that any video, either 4s or imported, then run through iMovie and saved to Camera Roll, when run through Quick Time or Adobe Prem Elem or any other program turns out BLACK screen...Funny thing, the program that is uneffected is,,,,Microsoft Movie Maker!! All of the above worked with ios 5.1

Oct 14, 2012 6:03 PM in response to techtock

iPhone 4S with iOS 6 / Win 7 - 64bit


Same problem with videos recently shoot with iOS 6 - Can't see image on videos using the latest QuickTime Player 7.7.2 (can hear only audio).


I downgrade QuickTime to version 7.7.1 as suggested by techtock ( I can see image now ) but I still see choppy videos on QuickTime and also on my video editor ( Corel Video Studio Pro X4 ) videos don't play smoothly.


Any other video taken before upgrade play fine on QuickTime.


iPhone 4S & Windows Media Player can play all videos fine also, without dropping any frames, no lag.


Hopefully they fix this asap. Is very frustrating.

Oct 24, 2012 11:46 AM in response to jbu57

Very Frustrating, and only some I speak with at Apple Support understand what I'm telling them, or understand why it's a problem at all. Since the IOS6 Update on my iPad3, any movie I export to a PC, regardless of what method I transfer it over with ( PhotoSync, Dropbox ), if that PC is using Quicktime 7.7.2, you get a green or black screen, with audio only playing. iTunes can play the video in it's latest version, but you do have to drop back to Quicktime 7.7.1 or even Quicktime 7.6 to get the video to at least play, if not at it's smoothest and best. I would be very angry if I paid for Quicktime 7.7.2 Pro, as it's $30 for that, and then not have it work.


My Macbook Pro is using both Quicktime 10 and Quicktime 7.6 Pro, as that is as high as my MidSummer 2010 Macbook running the latest version of Snow Leopard will allow. Videos works there so far after the IOS6 update on my iPad3.


But on my PC using XP Pro SP3, any video made or re-rendered on my IOS6 level iPad3, won't play properly, on Quicktime 7.7.2, or Realpayer, or on Windows Media Player 11. If I uninstall Quicktime 7.7.2 off my PC, and install Quicktime 7.6 or 7.7.1 instead, the video will then play, and the weird part, is that they then will also play in Realplayer too!! That's right, did nothing but change what version of Quicktime on the PC, and suddenly a popular universal media player like RealPlayer magically works again.


Its clear that a lot of other people using any video made on an iPad, iPhone, or iPod updated to IOS6, transfered over to a PC, are finding plenty of problems with many programs that before the IOS6 update, worked just fine before that. To complicate things like this for the PC based viewers of any video work produced by an Apple device using IOS6, is a major mistake, as whether Apple likes it or not, not all viewers or clients of Apple customers are indeed Apple product users themselves, and Apple is still outnumbered by non Apple device users, so you bascally find people like me losing a huge part of the viewer or client base, because they can't see the videos, and they don't want to have to be told to do complicated "work arounds". Gets worse if people did buy Quicktime or at least downloaded a free version of it, only to find they now have to go retro back to older and less capable software to get any positive result, and in some cases, that might not even be an option. Not even sure if I use some kind of "convertor" program, it would work, if its a matter of a "progressive verse non-progressive scan" issues.


Really it sounds like an easy fix, and its important fix, just think about what you are seeing in this thread, and do it. Things will be great again.

ios 6 codec quicktime

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