OK SO, after about an hour on the phone with apple tech support and being helped by a real "genius" I have figured out how to fix this... on my own. @Trumania s link will get you started. http://support.apple.com/kb/HT1808 , do this to get back to the screen that tells you to plug your iphone into itunes, and get rid of the plain apple logo. After that you can do a system restore from iTunes. Yes, I know your getting and error message with a 4-digit code (that i can't remember - but it goes something like 39XX - dont hold me to it). Anyways the reason you get this error is because your iTunes is out of date. To install iOS 6 you have to be running iTunes 10.7.0.21. If you don't know how to check your version, click >help>About iTunes your current version will be one of the first things you see when scrolling. NOW I couldn't use the iTunes app to update and you may also have to go to the website. After you install, you must restart your computer, follow the instructions in the link provided and then restore your iPhone. It will probably have to be done twice, because by the time the new update is installed in iTunes your phone will have reverted back to the unfunctionable apple logo, just repeat the steps and restore a second time, this should work. It did for me anyways, but not without using all my data, luckily my last back up was only a week ago.