Mr. Bugg,
Dilan is correct. Even though Alpine engineers have really messed up with this update, their tech support is mostly really good. I have spoken with several of their technicians there, including the supervisor and have had good experiences, with the exception of one person. I would guess that you spoke to a guy named "Robert." Every time I speak with him, it is not a good experience. The guy is arrogant and unhelpful. He has given me completely false information more than once yet with an insistence that he is correct. When calling back and speaking with another tech or the supervisor, I would confirm that Robert was just blowing smoke up my donkey. I don't know why that guy is in customer tech support!
Anyway, call back and they should get you taken care of one way or another. If you get Robert, hang up and call a little later.
Regarding your code '0000,' read a little further up this thread. One person reports to have gotten around it by finding an older FW update, installing it, and then installing this one.
Regarding the entire situation, luckily, I bought my units from Crutchfield recently and they are taking care of me. However, even they have had trouble with 4 different units. Alpine really screwed up with this one. Why on earth they didn't just stick with their previous methods of a burned CD or USB drive is anyone's guess, but they have certainly created a huge storm for their tech support department. I feel really bad for them (with the exception of Robert, LOL).
kazooless