ML 10.8.2 Cannot login to Messages, Facetime, or Game Center

Hi,

iMessages works when you have "registered" an Apple ID with the servers.

It can be any Apple ID.

This means it can be different to your iCloud one if you have one or the iD you use with iTunes/App Store or even sign here to post with.

It can also be different from the Apple ID used in FaceTime.

Removing the Apple ID from any entry in the Keychain may not have the desired effects as some can also be AIM Valid Names. or possible be an actual email address.

There are sometime IDS and AuthTokens once you have managed to "register" but then you woould not need to remove them.

Seeing the difficulty seems to be getting the Mac version to register an Apple ID I am tempted to say enter it on the iPhone first.

8:18 PM Monday; October 22, 2012

Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

 iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.2)
 G4/1GhzDual MDD (Leopard 10.5.8)
 MacBookPro 2Gb (Snow Leopard 10.6.8)
 Mac OS X (10.6.8),
 Couple of iPhones and an iPad
"Limit the Logs to the Bits above Binary Images."  No, Seriously

Thank you, Ralph. I only have this one Apple ID and it's used for everything: iTunes store, App store, iPhone, Apple Store, etc.. It is "verified" according to my Apple account page, which is why I found very confusing that Messages doesn't allow me to use that account.

Do you think it's the account problem, or network connection issue? Because the error message "Could not sign in. Please check your network connection and try again." doesn't say if it's the ID problem or what.

Thanks again.

Hi Ella,

There are a range of issues with Messages (both Mac and iOS versions) at the moment.

Some like yourself can't seem to get the Apple ID they want to be recognised and registered with the iMessages server.

Some have issues with iMessages syncing to the Mac (even today I sent my wife an iMessages from my iPhone whilst I was at work. Her reply to acknowledge the messages was about 10 minutes later. When I got home and turned on the computer about 3 hours later her reply was synced but not my original iMessage).

Others seem to have s similar issue the other way round - messages are not syncing to the iOS devices properly.

The other day I "lost" the iPhone Number from the Mac's Alias settings

I had to clear it off the iPhone > Switch Off Messages > wait then turn Messages on then re-add the Apple ID and then wait server hours to get the iPhone Number back.

Because of all of this my personal view is that there are issues with the iMessages servers.

There seem to be time delays on some things such as messages being synced.

You can see delays in Sending somtimes.

The problems with trying to Register a name that works everywhere else also points to server issues rather than Network or App issues.

I would make sure the iPhone was On.

I would also be tempted to set up the iPhone first.

Things to Double Check

DNS server in the Mac's System Prefernces > Network > Advanced Button > DNS tab

Date and Time of both Mac and Router.

Double Check the iPhone as well has the right Time and Date.

9:34 PM Monday; October 22, 2012

Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

 iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.2)
 G4/1GhzDual MDD (Leopard 10.5.8)
 MacBookPro 2Gb (Snow Leopard 10.6.8)
 Mac OS X (10.6.8),
 Couple of iPhones and an iPad
"Limit the Logs to the Bits above Binary Images."  No, Seriously

Hey Ralph,

Im having the same issue.

I just installed a SSD in my iMac, reintall OSX from zero and then migrate all the data from my MacbookPro. iMessage and Facetime works perfect on my MBP, iPhone and iPad. But not in the iMac, I tried:

• Safe mode
• PRAM clear
• Deleting iChat, iMessage and imagent .plist
• Killing imagent process
• Check my apple id
• Cleanup my host file

Here is a piece of the log when I tried to login to iChat hope you can help:

Oct 24 22:48:50 Mr-White.local Messages[713]: [Warning] Empty account query with service: iMessage

Oct 24 22:48:50 Mr-White.local apsd[79]: Certificate not yet generated

Oct 24 22:49:20 --- last message repeated 4 times ---

Oct 24 22:49:20 Mr-White.local apsd[79]: Certificate not yet generated

Oct 24 22:49:20 Mr-White.local imagent[589]: [Warning] *** Listener ID: com.apple.CalendarAgent does not have capability: (Status), not allowing request

Oct 24 22:49:20 Mr-White.local imagent[589]: [Warning] 1 IMFoundation 0x000000010d5dbbe2 IMLogBacktraceToDepth + 69

Oct 24 22:49:20 Mr-White.local imagent[589]: [Warning] 2 imagent 0x000000010d587de8 imagent + 81384

Oct 24 22:49:20 Mr-White.local imagent[589]: [Warning] 3 imagent 0x000000010d588f6a imagent + 85866

Oct 24 22:49:20 Mr-White.local imagent[589]: [Warning] 4 CoreFoundation 0x000000010e18563c __invoking___ + 140

Oct 24 22:49:20 Mr-White.local imagent[589]: [Warning] 5 CoreFoundation 0x000000010e1854d7 -[NSInvocation invoke] + 263

Oct 24 22:49:20 Mr-White.local imagent[589]: [Warning] 6 CoreFoundation 0x000000010e1856a9 -[NSInvocation invokeWithTarget:] + 57

Oct 24 22:49:20 Mr-White.local imagent[589]: [Warning] 7 IMFoundation 0x000000010d5d85d5 im_local_object_peer_event_handler + 7128

Oct 24 22:49:20 Mr-White.local imagent[589]: [Warning] 8 IMFoundation 0x000000010d5d86b3 im_local_object_peer_event_handler + 7350

Oct 24 22:49:20 Mr-White.local imagent[589]: [Warning] 9 IMFoundation 0x000000010d5d8767 im_local_object_peer_event_handler + 7530

Oct 24 22:49:20 Mr-White.local imagent[589]: [Warning] 10 Foundation 0x000000010dac6677 __NSThreadPerformPerform + 225

Oct 24 22:49:20 Mr-White.local imagent[589]: [Warning] 11 CoreFoundation 0x000000010e111101 __CFRUNLOOP_IS_CALLING_OUT_TO_A_SOURCE0_PERFORM_FUNCTION__ + 17

Oct 24 22:49:20 Mr-White.local imagent[589]: [Warning] 12 CoreFoundation 0x000000010e110aed __CFRunLoopDoSources0 + 445

Oct 24 22:49:20 Mr-White.local imagent[589]: [Warning] 13 CoreFoundation 0x000000010e133dc5 __CFRunLoopRun + 789

Oct 24 22:49:20 Mr-White.local imagent[589]: [Warning] 14 CoreFoundation 0x000000010e1336b2 CFRunLoopRunSpecific + 290

Oct 24 22:49:20 Mr-White.local imagent[589]: [Warning] 15 Foundation 0x000000010dace89e -[NSRunLoop(NSRunLoop) runMode:beforeDate:] + 268

Oct 24 22:49:20 Mr-White.local imagent[589]: [Warning] 16 Foundation 0x000000010da6718a -[NSRunLoop(NSRunLoop) run] + 74

Oct 24 22:49:20 Mr-White.local imagent[589]: [Warning] 17 imagent 0x000000010d57c0ab imagent + 32939

Oct 24 22:49:20 Mr-White.local imagent[589]: [Warning] 18 libdyld.dylib 0x000000010fc877e1 start + 0

HI,

It sounds like you have a Migration issue where you may not Own or have the "right" Permissions for the Data that was transferred.

7:47 PM Thursday; October 25, 2012

Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

 iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.2)
 G4/1GhzDual MDD (Leopard 10.5.8)
 MacBookPro 2Gb (Snow Leopard 10.6.8)
 Mac OS X (10.6.8),
 Couple of iPhones and an iPad
"Limit the Logs to the Bits above Binary Images."  No, Seriously

Can be.

Any ideas how to fix it?

Thanks for yor response.

HI,

You need to access the relevant folders or files and look at their Info Panel to see if you Own it or have Read and Write Permissions.

For instance if you went to your Home Folder and did the Get Info for the Documents folder you would find you Owned it and also had Read and Write permissions.

To Access the Home Folder/Library you have to use th Finder > Go Menu > Hold the ALT key down and Select the Library that appears.

You also then visit the View Menu > Show Path bar so you can then click on the Library (A right click will reveal the Get Info option)

8:09 PM Thursday; October 25, 2012

Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

 iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.2)
 G4/1GhzDual MDD (Leopard 10.5.8)
 MacBookPro 2Gb (Snow Leopard 10.6.8)
 Mac OS X (10.6.8),
 Couple of iPhones and an iPad
"Limit the Logs to the Bits above Binary Images."  No, Seriously

Well,

I add read and write permission to the whole /Home/Library folder still didn't work.

Also I repair permission with Disk Utility.

And you have already looked at the Hosts file they are talking about ?

8:49 PM Thursday; October 25, 2012

Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

 iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.2)
 G4/1GhzDual MDD (Leopard 10.5.8)
 MacBookPro 2Gb (Snow Leopard 10.6.8)
 Mac OS X (10.6.8),
 Couple of iPhones and an iPad
"Limit the Logs to the Bits above Binary Images."  No, Seriously

Yes, I tried all this

• Safe mode
• PRAM clear
• Deleting iChat, iMessage and imagent .plist
• Killing imagent process
• Check my apple id
• Cleanup my host file

Im really lost right now, dont know what else to try.

HI,

SO your Contacts List (Formerly the Address Book) does have your details at the My Card (Head and Shoulders icon) ?

Did you try deleting com.apple.imessage.bag.plist

Or com.apple.imservice.iMessage.plist ?

The first hold the APple Server name that it is supposed to log in to

The second hold s the Apple ID you are using with iMessages. (you may have to enter the details again in Messages).

8:58 PM Friday; October 26, 2012

Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

 iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.2)
 G4/1GhzDual MDD (Leopard 10.5.8)
 MacBookPro 2Gb (Snow Leopard 10.6.8)
 Mac OS X (10.6.8),
 Couple of iPhones and an iPad
"Limit the Logs to the Bits above Binary Images."  No, Seriously

Hey Ralph,

Yes my contact have the icon (gray head and shoulder).

I try deleting everything that have *imessage* on it, also *ichat* and *facetime*.

So I guess I deleted both com.apple.imessage.bag.plist and com.apple.imservice.iMessage.plist

Also, yesterday I reinstall OSX (like an update). But still doesn't work.

Hi,

In Keychain Access (Applications/Utilities) do you list any AuthTokens for the Apple ID that appear to be linked with the FaceTime, Messages or the Game Center ?

9:19 PM Friday; October 26, 2012

Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

 iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.2)
 G4/1GhzDual MDD (Leopard 10.5.8)
 MacBookPro 2Gb (Snow Leopard 10.6.8)
 Mac OS X (10.6.8),
 Couple of iPhones and an iPad
"Limit the Logs to the Bits above Binary Images."  No, Seriously

I saw a few and I remove it, I was trying to do this: http://b.rthr.me/wp/?p=356 but I dont see any blue + sign.

It can be some permission on this keychange because of my migration.

Im gonna keep trying with the Keychange utility but I really dont know much about it.

I found this: