cmsmith
Level 1 (0 points)

Q: ML 10.8.2 Cannot login to Messages, Facetime, or Game Center

I upgraded to 10.8.2 today and cannot login to Messages, Facetime or Game Center. In Messages I get the error "Could not sign in to iMessage. The server encountered an error processing registration. Please try again later.  " when I enter my Apple ID. It was working this morning prior to the update. In FaceTime i get the error "The server encountered an error processing registration. Please try again later.". I was able to also use this in the prior version (10.8.1).

 

Game Center on the other hand; I've never been able to get that to login. I immediately get an error when I try to login: "The requested operation could not be completed due to an error communicatiing with the server." I was hoping today's update would fix this. (I don't use it often. And it is a different Apple ID than I use for messages/facetime.

 

It looks like an problem on Apple's account side, but I was able to log in to the support community with my Apple ID, and my iPhone/iPad. Hopefully, I'm not the only one, and we can get this fixed.

Posted on Sep 19, 2012 9:43 PM

by pixart,Solvedanswer
pixart pixart
Level 1 (10 points)
A:

Check that your hosts file (/etc/host) is not blocking some important communication with Messages or game center.

 

I opened my hosts file in TextMate and commented out everything that was not default, saved it, restarted Messages and GameCenter, then logged in.

 

After logging in I uncommented the comments in my hosts file, saved it, and everything was back to normal.

 

Hope this helps someone.

Posted on Sep 20, 2012 4:58 PM

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cmsmith

Q: ML 10.8.2 Cannot login to Messages, Facetime, or Game Center

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  • by Ralph Johns (UK),

    Ralph Johns (UK) Ralph Johns (UK) Nov 13, 2012 12:28 PM in response to desiguju
    Level 9 (73,348 points)
    Applications
    Nov 13, 2012 12:28 PM in response to desiguju

    HI,

     

    Is there a name (Apple ID) in the iMessages part of Messages ?

     

     

    Sigcopy2.png
    8:28 PM      Tuesday; November 13, 2012


    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

     

      iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.2)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • by dummbaddel,

    dummbaddel dummbaddel Nov 16, 2012 9:14 AM in response to Ralph Johns (UK)
    Level 1 (0 points)
    Nov 16, 2012 9:14 AM in response to Ralph Johns (UK)

    Hi @all,

     

    same issue with iMessage and facetime and so on, no work with OS X 10.8.

    The strange thing of this issue is: On my macbook Pro 17" imessage and facetime aren't working since fresh install. But my Imac at home with mountain lion work fine.

     

    Additionally I compared the plist files between the macbook and imac installation. The only difference between this two machines is the language of OS X: Imac german, macbook english.

     

    What I did, beside following all recommendations in this thread and contacting apple support - and still no clue - I did some research:

    Snooping the network traffice between courier.push.apple.com and my problem mac showed: The https answer to validate the certificate generated by imessage is broken. To be more precise: It's called "invalid".

    Hence the keychain show no certification acknowledge. Unfortunately I couldn't import the certificates from my Imac into keychain on the macbook pro.

    And, since I have no chance to decode the SSL encoded traffic I'm not able to investigate further.

     

    The apple support is very exerted to fix the issue, but all answers so far from the response team didn't help and I'm really afraid to do the fresh install for the third time again in expecting to get the stuff working.

     

    Cheers,

    Michael

  • by Ralph Johns (UK),

    Ralph Johns (UK) Ralph Johns (UK) Nov 16, 2012 12:05 PM in response to dummbaddel
    Level 9 (73,348 points)
    Applications
    Nov 16, 2012 12:05 PM in response to dummbaddel

    HI,

     

    We are beginning to see that is some cases a second computer may not login.

    In some cases the Apple Support Staff seem to be able to resolve this (Contact them through the option in iTunes Store (Bottom of page) )

     

    In other cases it seems the computers have been refurbished or repaired and no longer have a serial number lists in the System Info > Hardware.

     

    It would seem that the Authorised Token or Certificate is validated against the serial number.

    It would be one way to make sure Messages was running on a suitable Mac.

     

     

     

     

    Sigcopy2.png
    8:05 PM      Friday; November 16, 2012


    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

     

      iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.2)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • by fmontes,

    fmontes fmontes Nov 16, 2012 2:07 PM in response to Ralph Johns (UK)
    Level 1 (0 points)
    Nov 16, 2012 2:07 PM in response to Ralph Johns (UK)

    Yeah, mine doesn't have the serial number in the system information. But there is a way to restore that?

  • by Ralph Johns (UK),

    Ralph Johns (UK) Ralph Johns (UK) Nov 16, 2012 2:14 PM in response to fmontes
    Level 9 (73,348 points)
    Applications
    Nov 16, 2012 2:14 PM in response to fmontes

    HI,

     

    From the thread that gave me this info the guy involved was a hardware expert and had the required tools to Flash the information back to his board.

     

    I would guess that when it comes to asking Apple will say it needs to be "repaired" in Store or at one of the Apple Authorised Service Providers.

     

     

    Sigcopy2.png
    10:14 PM      Friday; November 16, 2012


    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

     

      iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.2)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • by dummbaddel,

    dummbaddel dummbaddel Nov 17, 2012 1:14 AM in response to Ralph Johns (UK)
    Level 1 (0 points)
    Nov 17, 2012 1:14 AM in response to Ralph Johns (UK)

    Hi Ralph,

     

    Oh, my macbook has no serial since a logic board change shortly after purchase.

    But I forgot to mention, the very first installation of mountain lion on a external hardisk in german went fine and all push services worked well. For any reason this external harddrive failed and couldn't be repaired it with onboard utilities. I decided to do a repair install with apples recovery partition.

    From the very first beginning on this fresh install, push services are failing completly.

     

    Then I switch the original 320GB harddisk in my macbook to bigger 1TB. Three partions, on for snow leopard, the other for mountain lion and naother one for personal stuff.

    To install mountain lion I used the image I purchased at home from the appstore.

     

    And no wonder: push service fail again...

     

    However, the problem with a failing push services might have several causes:

    - time service issues

    - dns lookup fails because of a bogus hots file

    - certificates, which were generated for whatever reason

    - sometimes a missing serial number

    - corrupted https communication with the push server

    and so on....

     

    Michael

  • by phlyman,

    phlyman phlyman Nov 17, 2012 10:06 AM in response to Ralph Johns (UK)
    Level 1 (0 points)
    Nov 17, 2012 10:06 AM in response to Ralph Johns (UK)

    For some reason, even though I was logged in as admin, and the lock was unticked, I couldn't edit the hosts file either??  The terminal suggestion did however work, and my iMessage, Facetime, and Game Center are all working fine now!  Thanks for all the help!

    Ralph Johns (UK) wrote:

     

    Hi,

     

    With the Finder as Front app use the View Menu > Show Path Bar.

    This shows the Path to the Folder or file  along the bottom of the FInder window.

     

    At this Point you can right/control Click the folders  in the Path and then select Get Info from the menu that appears.

    Does this show the Private Folder as being Locked ?

     

    Try Launching Terminal and using these instructions to Edit the file

    https://discussions.apple.com/message/19158803#19158803

     

     

     


    7:28 PM      Saturday; October 6, 2012


    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

     

      iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.2)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • by Ralph Johns (UK),

    Ralph Johns (UK) Ralph Johns (UK) Nov 17, 2012 1:22 PM in response to dummbaddel
    Level 9 (73,348 points)
    Applications
    Nov 17, 2012 1:22 PM in response to dummbaddel

    Hi,

     

    You have listed the most posted about thought to be causes of this issue.

     

    My feeling is that all of them are true for some of the people involved.

     

    The clearest cut is the missing Serial number.

    My understanding is that during a  repair or replacement it is supposed to be Flashed back to the Motherboard.

     

     

    Sigcopy2.png
    9:22 PM      Saturday; November 17, 2012


    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

     

      iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.2)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • by Ralph Johns (UK),

    Ralph Johns (UK) Ralph Johns (UK) Nov 17, 2012 1:29 PM in response to phlyman
    Level 9 (73,348 points)
    Applications
    Nov 17, 2012 1:29 PM in response to phlyman

    You are welcome.

     

     

    Sigcopy2.png
    9:29 PM      Saturday; November 17, 2012


    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

     

      iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.2)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • by mauriciofromhuixquilucan,

    mauriciofromhuixquilucan mauriciofromhuixquilucan Nov 17, 2012 8:28 PM in response to cmsmith
    Level 1 (19 points)
    Mac OS X
    Nov 17, 2012 8:28 PM in response to cmsmith

    Guys, found another solution that may work for some of you. Found it in an Apple Suppor Community in Spanish by user Quiquer9, with some additions by me. It worked for me. Will translate to English here :

     

    It turns out that if you have Adobe cs5 something gets mixed up with Messages or FaceTime.  Solution:

     

    Open "TERMINAL" (Applications/Utilities/Terminal.app), type the following :

     

    sudo nano /private/etc/hosts

     

    Password will be required... enter your password and go to the text line that says :

     

    127.0.0.1 CRL.VERISIGN.NET

     

    Delete thta line.

     

    CONTROL + X

     

    HIt Y

     

    Hit RETURN

     

    Open FaceTime or Messages, Log in again.

     

    This could work alone or in combination with other solutions from this post. Just try. Good luck !

     

    Regards,

  • by dummbaddel,

    dummbaddel dummbaddel Nov 17, 2012 10:28 PM in response to Ralph Johns (UK)
    Level 1 (0 points)
    Nov 17, 2012 10:28 PM in response to Ralph Johns (UK)

    HI Ralph,

     

    I'm not that sure the missing serial number will solve the issue. This, because the german installation was fine, the recovery installation in english fails. Even another fresh install from a "different" media in english results in failing push services.

     

    Next week, Apple support will call back. So far no real solution and the latest recommendation: Remove temporarily all items from LaunchAgents and try again to sign in after a reboot.

     

    What I can do is to make a fresh install in german on another hard disk. If everthing runs after installation, it's definitely an issue with the language. But ot honest: OS X shouldn't care about the GUI language for core services.

     

    If I did the install I'll post the result here.

     

    Regards,

    Michael

  • by dummbaddel,

    dummbaddel dummbaddel Nov 18, 2012 12:17 AM in response to dummbaddel
    Level 1 (0 points)
    Nov 18, 2012 12:17 AM in response to dummbaddel

    Well, installation in german done.

    Surpise: all push service related applications are working like a charme.

     

    However, if it's a language dependent problem - because I'm German - and Apple maybe can't get cross with a german apple ID and an english OS X, this would be really ridiculous.

     

     

    Excited to speak to the apple support,

    Michael

  • by Ralph Johns (UK),

    Ralph Johns (UK) Ralph Johns (UK) Nov 18, 2012 1:18 PM in response to dummbaddel
    Level 9 (73,348 points)
    Applications
    Nov 18, 2012 1:18 PM in response to dummbaddel

    Hi dummbaddel,

     

    Glad to hear you are making progress.

     

     

    Sigcopy2.png
    9:18 PM      Sunday; November 18, 2012


    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

     

      iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.2)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • by desiguju,

    desiguju desiguju Nov 18, 2012 8:23 PM in response to Ralph Johns (UK)
    Level 1 (0 points)
    Nov 18, 2012 8:23 PM in response to Ralph Johns (UK)

    What i found out is that, the serial number in my macbook system info and the serial number on the back of my macbook are different. Does that have anything to do with it?

  • by dummbaddel,

    dummbaddel dummbaddel Nov 18, 2012 10:07 PM in response to desiguju
    Level 1 (0 points)
    Nov 18, 2012 10:07 PM in response to desiguju

    Hi,

     

    I think you got your logic board changed once and by default the serial number vanish in system info. As stated above, some people are able to flash the serial number again.

     

    But personally I can't believe a missing serial number will affect a system with an issue like we're discussing...

     

    Michael

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