the server cannot be contacted on the default ports
Hi
I have an error message stating "The server ... canot be contacted on the default ports."
Can anybody help pls?
iMac, Mac OS X (10.5.8)
Hi
I have an error message stating "The server ... canot be contacted on the default ports."
Can anybody help pls?
iMac, Mac OS X (10.5.8)
I'll assume this is Mail.app. This usually means the server or the network is offline or wonky, or there's an error in the local configuration settings for the target server.
First: is this Mail.app that's reporting this error, and not some other tool with a similar error?
Is this iCloud or some other mail server?
Can you confirm that this is the iMac running OS X 10.5.8 that's in your footer? (That's a pretty old version for trying to access iCloud - formerly MobileMe - for instance. I don't think that'll work for most iCloud stuff, but it is possible to get mail to work. This as far as I know - the oldest local clients are running 10.7.)
Have you confirmed the ports for both sending and receiving are correct - there are two sets of ports for mail, and potentially two different mail servers; an SMTP server for sending, and a POP or IMAP server for receiving messages.
Have there been any changes to your local configuration or your local network? (Are other tools - such as Safari connecting to the web interface for iCloud or your other mail server - working as expected?)
What does the Mail.app Connection Doctor tool indicate? (Mail.app > Window > Connection Doctor)
the server cannot be contacted on the default ports