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text messages missing after iOS 6 update

51157 Views 87 Replies Latest reply: Aug 6, 2013 3:30 AM by Zee.H RSS Branched to a new discussion.
  • JCA55IDY Calculating status...
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    Sep 20, 2012 10:06 AM (in response to RajeshP)

    Mine are missing too. Except, I don't see any text list at all, my entire screen is blank.

     

    I too would like to know if these are gone, or if they'll reappear later on today [as I updated mine iPhone4 about 3 hours ago.]

     

    Hopefully Apple Support does reply!

  • mmike666 Calculating status...
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    Sep 20, 2012 10:09 AM (in response to Giffnockgal)

    I just got back from the Apple store in Uptown Minneapolis and was told by Jesse that there's pretty much nothing they can do if I didn't back my iphone up. I had to just leave the store because I was about to blow a gasket. Most of my text messages are work related and what I use for notes. Bascially I can't imagine how I could get more screwed.

  • Benjr9239 Level 1 Level 1 (0 points)
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    Sep 20, 2012 10:09 AM (in response to Giffnockgal)

    i have missing standard apps. apps that u cannot delete that come with the phone ya no.

  • Xactly Calculating status...
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    Sep 20, 2012 10:17 AM (in response to RajeshP)

    I simply took one 2 second video and got all my pictures & video back.

  • Morly Calculating status...
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    Sep 20, 2012 10:59 AM (in response to RajeshP)

    I spoke with them on the phone for a while and all of my texts are now gone.  Important personal ones, important work-related ones...all gone.  Really disappointing.

  • JCA55IDY Level 1 Level 1 (0 points)
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    Sep 20, 2012 12:25 PM (in response to RajeshP)

    Update: I spoke w/tech for awhile on the phone too. IF you did have a last Cloud update (mine was in the middle of the night), you can delete and restore from that last update, the texts will come back. I'd call and have them help you through it [so you don't accidentally delete anything else.] But again, unfortunately, it's IF ONLY you updated your Cloud/or iTunes - Computer prior. My apologies to those who do not have this restore available to them.

  • Whosane Calculating status...
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    Sep 20, 2012 12:34 PM (in response to RajeshP)

    I have the same problem on my Iphone 4. I noticed something wierd actually. The messages that I have sent or received as SMSes are intact. however the messages that I receive from Direct SMS senders like promotional smses, my bank and credit card alerts that are sent by sms gateways are the ones that show on the list but when you get inside them are blank. I have all my bank details in there and I never bothered to back up because it wasn't supposed to be wiped out in the first place. I hope there is a way to recover them or else I am gonna go for a Samsung S III anyways. Iphone 5 doesn't live up to my expectations for sure.

  • dawns278 Calculating status...
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    Sep 20, 2012 1:42 PM (in response to RajeshP)

    I backed up my phone to icloud before I updated my phone. I have just done a system restore to that back up and nothings changed! its still the new update and my messages are still missing & all the messages that I sent & received this afternoon have been deleted for nothing

  • rlavere Level 1 Level 1 (45 points)
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    Sep 20, 2012 4:11 PM (in response to Xactly)

    I have no idea how or why...but it worked for me as well. Thanks for the suggestion.

    Xactly wrote:

     

    I simply took one 2 second video and got all my pictures & video back.

  • KatieWo24 Calculating status...
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    Sep 20, 2012 4:17 PM (in response to RajeshP)

    I had the same problem and I was very frustrated, so I (reluctantly) wiped my phone and restored it to factory settings:

     

    Settings

    General

    Reset

    Erase all content and settings

     

    I then backed it up from iCloud a day before I updated it, which it prompts you to do when you re-do your phone, and I got everything back. I was relieved! Hope this helps!

  • Benjr9239 Level 1 Level 1 (0 points)
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    Sep 20, 2012 4:32 PM (in response to RajeshP)

    if anyone wants to go back to 5.1.1 and possibly get back all the things missing u can email me at ***** i just got bac all 2gb of photos i was missing and all text convos before the update r still here too

     

    <Edited by Host>

  • Benjr9239 Level 1 Level 1 (0 points)
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    Sep 20, 2012 4:35 PM (in response to Benjr9239)

    google iphone 5.1.1 firmwear n then download it.

    plug phone to itunes n get to the summary page

    right click,RIGHT CLICK restore n find where the 5.1.1 firmwear file is n select it

    after it does its thing it will ask u on ur computer to select if u want to restore from back up or new phone

    for this step i looked at my phone n it had a file on it of a date before i did the update and it was not a selection on my computer.

    i selected it from my phone, NOT THE COMPUTEr n then my phone ran a restore on its own, my computer just stayed in itunes.

    wen my phone was almost done restoring my computer showed my old number with 5.1.1 as the firmwear n it showed all the spaced i used up as well. went threw my phone and all photos n music and texts were there...

     

    HOPE THIS HELPS EVERYONE OUT THERE

  • davidindallas Calculating status...
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    Sep 20, 2012 6:54 PM (in response to RajeshP)

    All my text messages and iMessages are MISSING.  I appreciate the complex advice from Benjr9239, but am a bit squeamish about trying it.  I HOPE THAT APPLE READS THIS OR THAT DAVID POGUE OR SOMEONE BRINGS INTO NATIONAL MEDIA SO APPLE DOES SOMETHING ABOUT IT.

  • Morly Level 1 Level 1 (0 points)
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    Sep 20, 2012 8:13 PM (in response to Benjr9239)

    I'm concerned this won't work for me, Benjr9239, but I really want my texts back, so I think I'm going to try it.

     

    Questions:

     

    1. You say you looked at you phone and it had a file on it of a date before the update...where exactly do you look for that??

     

    2. Do I have to have a jailbroken phone for this to work?

     

    Thanks for the advice and I truly hope this works!  Apple's advice on the phone to me ended up giving me a new backup AFTER I had updated to iOS 6 and lost my texts, so the backup on my computer DEFINITELY doesn't have my texts in there.  They were very apologetic at having messed that up, but it still doesn't bring me back the messages that I lost...

  • umangpatel Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 20, 2012 10:28 PM (in response to RajeshP)

    On mine, I have only lost messages from organisations that don't use a number in their SMS, but display an actual name... such as FROM: T-Mobile rather than FROM: +441234567890

     

    I can see the last message in the message preview (the message inbox screen), but when I select the message there is no conversation history.

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