Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

text messages missing after iOS 6 update

I updated my iPhone 3GS last night to iOS 6 and found that if I click on any old text messages it gets deleted completly. A quick google suggests similar problem was faced when user updated to iOS 5 last year.


now question is - are these messages still on phone or completly wiped out from the memory? Is there any way I can recover old messages? Unfortunatly, I didn't cared to take backup of my phone before upgrading it to iOS 6 😟


regards,


Rajesh

Posted on Sep 20, 2012 1:55 AM

Reply
87 replies

Sep 20, 2012 3:42 AM in response to RajeshP

I have exactly the same problem.


You go into messages the message is there with summary text, tap on the message and it's blank. Come out of the message it is removed from the list.


If you close message and re-open the messages appear in the list but again cannot be opened.


Strange thing is that happaned with some of messages, not with all...

Sep 20, 2012 8:30 AM in response to DineshRDK

Any update or response from an Apple employee/technician for this problem?


I too have had everything wiped off my phone when updating to iOS 6. Never had this problem before and was not clearly informed that the phone may get wiped (sure, there was an essay to read but, like most people, just clicked confirm). Every other update I've had has gone smoothly without a problem so presumed this would be the same.


Why was there not a clear warning stated before going ahead with the upgrade that your phone may get wiped and you will need to back it up just incase?


Not a happy customer! 😠

Sep 20, 2012 9:04 AM in response to RajeshP

I had faced the same but not with all SMSs , only with SMS received from people who are not part of my address book and with IDs rather than mobile number , the preview shows the content but when opening the message it will be empty and then disappears , it goes directly to the bottom of the list .


Have we lost or SMSs , waiting for apple support to clarify.

Sep 20, 2012 9:12 AM in response to RajeshP

Add me to the list. Updated from most recent to iOS 6 last night and all text messages are gone. On the phone with Apple, but not feeling confident that I'll be getting them back, which is depressing as there were several important ones there. The woman on the line is telling me everytime you update your software it does that...despite me telling her I've done so 10 to 15 times now and this NEVER happens. Won't restore from backup either (I didn't/don't backup to iCloud, just my Mac).


Anyone with any brilliant solution should please chime in!

text messages missing after iOS 6 update

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.