Skip navigation

After updating to iOS 6 iTunes Match does not load my music

73203 Views 176 Replies Latest reply: Aug 20, 2013 6:54 PM by kap_australia RSS
  • Nick LDN Level 4 Level 4 (2,065 points)

    I've had the same issue today on my iPad 2. I connected it to my iMac and checked in iTunes, where the 'capacity' indicator told me that 22.5GB were allocated to 'other' and that my iPad was completely full. Before the iOS 6 upgrade my iPad was nowhere near full (more like half) but this showed me that there was a problem, and that iTunes Match wasn't loading in any music because it thought my iPad was full.

     

    To fix: with the iPad connected to the iMac, hit the Restore button in iTunes. Allow iTunes to make a backup, then sit back and wait for an hour or so while the restore takes place.

     

    After restoring, iTunes shows my iPad correctly only half full, and iTunes Match now works as it should.

  • iappleid Calculating status...

    I continued to turn match on and off... eventually it went through and completed in under two minutes. I cant help but wonder if the servers are overloaded?

  • wvu22 Calculating status...

    Same problem here with iPhone 4.  I have turned match off and on several times and restarted my phone.  All songs are still blank!

  • cpetit Calculating status...

    Same story on my iPhone 4....new iPad seems to work fine....this is really bad....don't you guys test stuff in cupertino?

  • Aminadav Zakai Calculating status...

    iPhone 4S, same issue with iTune match as the rest (btw, where is the 'display' setting???) but I also noticed another issue and I wonder if the folks having the itune match issue also have that one.

     

    I have a playlist of Audiobooks that I load to my phone memory (set to load through itune tab books) rather then rely on the cloud since I used my phone often of line while traveling.

     

    I noticed, that even though the memory in the iPhone is used, and it looks like the files have been transferred to the iPhone, the playlist itself does not show up and the Audiobooks are not listed as being there at all and cannot be accessed.

  • cranley Calculating status...

    UPDATE: This is interesting. I turned iTunes Match off, rebooted, and when I load up the Music app I still see the problem I described below. Something ain't right. I do know that, after performing the iOS 6 update, I synced my iPhone. I wonder if there's a weird bug where the sync has collided with iTunes, and the Music database on my iPhone got corrupt. Settings > General > Storage states that my Music app contains No Data.

     

    ---

     

    +1 here. iPhone 4S. Eventually, when I finally see my albums, it lists all my songs for the album, but they're all 0 seconds in length, and have no meta info (title, etc.).

     

    Somewhere Keanu Reeves is crying.

  • iappleid Level 1 Level 1 (0 points)

    I've been messing around with my friend's 4S for over an hour trying to trouble shoot this and that. The Music app itself is extremely buggy often needing a soft reset or a restart. Closing down the app from the multi task bar does nothing. This is sad. I can understand little bugs here and there but come on Apple, music is a pretty big deal. One of the few functions ya might want to get right.

  • wvu22 Level 1 Level 1 (0 points)

    I synced too.... hmmm

     

    Does Apple ever come on here and answer these questions?  This is BS.

  • griffinm Calculating status...

    Same problem here.  You'd think that since iTunes Match is a for fee service, there'd be an easier way to get support...or at least recognition from Apple that there's a problem. 

  • Sdigre Calculating status...

    Same issue here. iTunes match and iOS6 upgrade no problem on new iPad. Iphone 4s, blank track list. 16,000 songs. They obviously did not test iTunes match with large libraries.

  • griffinm Level 1 Level 1 (0 points)

    I just got off the phone with Apple Care.  No luck.  The tech. seemed to have never heard of the problem.  She told me to use the chat feature of the support site as they would have more information.  I informed her that I already tried to find a way to "chat" with support and couldn't figure out how to reach someone.  She gave me a URL to use (http://chat.corp.apple.com/itunes) but the URL doesn't work.  She guessed that support was overwhelmed and shut down the URL.  Lovely.  For the record, IOS6 upgrade and iTunes Match works fine for me on my iPad 3.  It's my iPhone 4 that's having the issue with iTunes Match.  Reboots and resets have not worked thus far.  Hoping someone finds a fix soon.

  • Simboid Calculating status...

    I had the same problem, restarting did not help on either ipad2 or iphone4. However, I went to iTunes and cleared out the incomplete downloads that seem to accumulate from using match over a period of time. Then after a restart the sync with match worked fine.

  • roycheled Calculating status...

    same problame here.

    ipad 3 wifi with ios 6.

    i have an iPhone 4 running ios 5.1.1 and its workig good.

    ***>!?!

  • kickinfatbeats Calculating status...

    iphone 4s using itunes match. my library all appears but the track names are all blank and show a time of 0:00. ios6 is pretty awful so far. thanks, apple.

  • Erik020 Calculating status...

    Same issue on ipad2 and iphone 4. Have about 15.000 songs on itunes match, so big data might be the issue. Also agree with all of the above complaints. It's a payed service and it's fricking music, this should be on top of the issues Apple doesn't want to have list.

1 2 3 4 ... 12 Previous Next

Actions

More Like This

  • Retrieving data ...

Bookmarked By (10)

Legend

  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.