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iTUNES ERROR! hELP

ERRORR MESSAGE!!!!

[b ]iTunes has encountered a problem and needs to close. We are sorry for the inconvenience.

i use itunes, with an ipod video, i have a pc and windows xp, both my laptops keep getting this error message repeatedly each time the itunes starts to download the latest podcast. I have tried everything from reinstalling it. to downloading the stand alone quick time installer. I have tried deleting temp files. I have had no luck. please help as I cant use my ipod!!!

My email add is kush_mandavia@hotmail.com

PC Windows XP

PC, Windows XP

Posted on Apr 4, 2006 11:16 PM

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Posted on Apr 5, 2006 1:53 AM

Yep I've been getting this too, it seems to be on particular video podcasts that the error is being generated. I've cleared the offending ones and it seems to have stopped however it an bvious issue that itunes crashes on some podcasts. My offending one was a movie trailer from the Allocine movie trailer site the movie is their latest trailer "Monster House" which until I removed its subsciption kept crashing itunes just as it got to the very end of its download.
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Apr 5, 2006 1:53 AM in response to wild indian

Yep I've been getting this too, it seems to be on particular video podcasts that the error is being generated. I've cleared the offending ones and it seems to have stopped however it an bvious issue that itunes crashes on some podcasts. My offending one was a movie trailer from the Allocine movie trailer site the movie is their latest trailer "Monster House" which until I removed its subsciption kept crashing itunes just as it got to the very end of its download.

Apr 5, 2006 1:58 AM in response to wibblemonster

just to confirm from my above post that it's not just on my computer, Just tried it from my girlfriends laptop in her flat, totally different router and firewall setup etc and et voila same video podcast crashes itunes at exact same point every time.

I noticed it a few days and posted my problem here.. http://discussions.apple.com/message.jspa?messageID=2053357#2053357

Glad it not just me as it means it's not a system fault but with itunes.

Apr 5, 2006 10:33 AM in response to wild indian

hi wild indian!

i use itunes, with an ipod video, i have a pc and windows xp, both my laptops keep getting this error message repeatedly each time the itunes starts to download the latest podcast.

hmmm. i don't think you mentioned the podcasting connection off in the other post i replied to.

do the PCs you're getting this on have:

(a) dual cores or dual processors?
(b) itunes version 6.0.1.3 (or lower) installed on them? to check go "help > about itunes" and wait for the version number to scroll up from the bottom.

if so, try upgrading to itunes 6.0.4.2.

the problem with dual cores and processors that could cause the crash described in the following document could also cause a crash when downloading podcasts:

iTunes for Windows quits unexpectedly importing CDs on a dual-processor or dual-core computer

love, b

Apr 5, 2006 1:07 PM in response to wild indian

Hi
I am currently getting the exact same error message ever time i try and open itunes. I have rang apple but they said they are unable to offer me telephone assistance as I have been provided a replacement ipod? (don't know what difference that makes) leaving me completely stuck. How did you rectify the problem? I have tried deleting the software and re-installing from both the original disk and the latest download avaliable but still no luck.

Please help

Windows XP

Apr 5, 2006 1:56 PM in response to b noir

For info to all.

My pc is an Athlon AMD 64 3400+ based system with 2gig mem and 2X 200 GB hard drives in Raid array and latest ver. of itunes and ipod firmware. My girlfriends laptop is an old Compaq Armada PIII based sytem with 512k of mem and latest itunes, I've also now recreated the error on an ancient Tiny pc with a pentium PIII 800mhz in it as well.

All get identical error messages at identical positions downloading particular video podcasts.

It isn't broken quicktime as I I completely re-installed itunes and Qtime in my system and in the Tiny PC it was a virgin install.

If I unsuscribe to the offending video podcasts the error/crash stops.

So it's not related to processors or systems the only constant is itunes and particular video podcasts.

Apr 5, 2006 2:09 PM in response to wibblemonster

hi wibblemonster!

So it's not related to processors or systems the only constant is itunes and particular video podcasts.

🙂 yep! you're reporting different symptoms from the problems that i'm currently checking on with wild indian or SammyJ

it would be nice to know what's going on with your problem too. if you've got the time or the inclination, let's try getting a crash log to the Discussions Hosts, so they can throw it over the fence to the Apple engineers, so they can have a look at it.

Typically, you'll need to configure Dr. Watson on your PC in order to generate crash logs. Windows start menu -> Run. Type in "cmd". Hit return. At the prompt in the command line window that comes up, type in

drwtsn32 -i

And hit return.

This will create crash logs in Documents And Settings\All Users\Application Data\Microsoft\Dr Watson\. There'll usually be a file in here called "drwtsn32.log"

prior to collecting the itunes crash log, delete any existing crash logs in there. (we want to make sure we send the correct crash log.)

do what creates the crash, collect the crash log, and send it to a Discussions Host

in the email include the URL to this thread so that whoever gets the email has some context. give them as much info as you can in the email too.

love, b

Apr 5, 2006 4:39 PM in response to wibblemonster

wibblemonster,

For the crash log to make any sense, whoever gets the crash log needs to know the version of iTunes and Quicktime that you're running. The version of iTunes is in the iTunes About Box, to get the version of Quicktime — Go to the Quicktime control panel. Windows Start menu -> Settings -> Control Panels. Quicktime Control Panel. The first "Register" tab. Click the button that says "About Quicktime". The number at the top of the window is the Quicktime version.

It would also help if you posted the specific podcast feed URL that is causing iTunes to crash. Even the name of it would be helpful as far as tracking it down.

Apr 5, 2006 6:53 PM in response to wibblemonster

Yep I've been getting this too, it seems to be on
particular video podcasts that the error is being
generated. I've cleared the offending ones and it
seems to have stopped however it an bvious issue that
itunes crashes on some podcasts. My offending one was
a movie trailer from the Allocine movie trailer site
the movie is their latest trailer "Monster House"
which until I removed its subsciption kept crashing
itunes just as it got to the very end of its download.



Thanks sooooooooooooo much your a star!!!!!!!!!! i think it has worked!!!!!!!!!!!!!!!Thank you all for getting back to me

Apr 6, 2006 1:53 AM in response to toonz

All 3 systems are using itunes v 6.0.4.2 and quicktime 7.0.4.

The video podasts that I discovered is causing crashes is from the allocine movie trailer video podcast, in particular the trailer for "monster house" which curiously is their latest so might be the reason this error is just appearing.

I've also now recreated the error on a PIII compaq aramada and posted the dump file off.

Apr 6, 2006 3:38 PM in response to wild indian

HEY TRY THIS:

Turn Norton 2005's Personal Firewall OFF, (turn it OFF Permanently until your ready to turn it back on) then click CONFIGURE.
Under the PROGRAMS tab remove any reference to Apple iTunes or iTunes or iTunes Helper Module or anything related. and reboot.

After coming back go back to Norton 2005's Personal Firewall, click CONFIGURE. Under the PROGRAMS tab click ADD at the bottom, a SELECT A PROGRAM
window will pop up. Add the following files one at a time, iTunes.exe, iTunesHelper.exe, QuickTimePlayer.exe, qttask.exe, QTInfo.exe. The last 3 are found
in your Quicktime folder where that is in your system. Click OK. Turn Norton 2005's Personal Firewall ON, and try starting iTunes again.

This worked for me. It seems the Quicktime files were never automatically entered into my Norton 2005's Personal Firewall allowable programs listing. Adding them
manually should help. I also noticed that from my previous version of iTunes the program listed in the Firewall was named Apple iTunes and not iTunes after I upgraded to 6.

Let me know if this works out.

This should let you be free and help DL easier.

Apr 6, 2006 6:08 PM in response to Ruffino

hi Ruffino!

the Lorraine M technique?

just doublechecking this ... you used the Lorraine M technique for fixing NIS-2005-related "error-message-free" iTunes launch failures to fix an "itunes has encountered an error ..." message, encountered when downloading some (but not all) video podcasts?

intensely curious, b

Apr 7, 2006 9:24 PM in response to b noir

Im getting the same message "we are sorry for the inconvience...." .ok i have norton 2003 and i tried the Lorain M method but i realized it said norton 2005 so it didnt work. i took off norton 2003 and tried to install 2005 but it wouldnt finish the download it jus said it would not install. also i took off my quicktime a long time ago because i was having the same problem and now im trying to put on quicktime 7 but it stops at about 90 percent when it says " Removind backup files" Help i havent used my ipod in like 2 1/2 months

iTUNES ERROR! hELP

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