Previous 1 2 Next 17 Replies Latest reply: Apr 28, 2006 9:25 AM by toonz
wild indian Level 1 Level 1 (0 points)
ERRORR MESSAGE!!!!

[b]iTunes has encountered a problem and needs to close. We are sorry for the inconvenience.

i use itunes, with an ipod video, i have a pc and windows xp, both my laptops keep getting this error message repeatedly each time the itunes starts to download the latest podcast. I have tried everything from reinstalling it. to downloading the stand alone quick time installer. I have tried deleting temp files. I have had no luck. please help as I cant use my ipod!!!

My email add is kush_mandavia@hotmail.com

PC   Windows XP  

PC, Windows XP
  • wibblemonster Level 1 Level 1 (15 points)
    Yep I've been getting this too, it seems to be on particular video podcasts that the error is being generated. I've cleared the offending ones and it seems to have stopped however it an bvious issue that itunes crashes on some podcasts. My offending one was a movie trailer from the Allocine movie trailer site the movie is their latest trailer "Monster House" which until I removed its subsciption kept crashing itunes just as it got to the very end of its download.
  • wibblemonster Level 1 Level 1 (15 points)
    just to confirm from my above post that it's not just on my computer, Just tried it from my girlfriends laptop in her flat, totally different router and firewall setup etc and et voila same video podcast crashes itunes at exact same point every time.

    I noticed it a few days and posted my problem here..http://discussions.apple.com/message.jspa?messageID=2053357#2053357

    Glad it not just me as it means it's not a system fault but with itunes.
  • b noir Level 9 Level 9 (72,015 points)
    hi wild indian!

    i use itunes, with an ipod video, i have a pc and windows xp, both my laptops keep getting this error message repeatedly each time the itunes starts to download the latest podcast.

    hmmm. i don't think you mentioned the podcasting connection off in the other post i replied to.

    do the PCs you're getting this on have:

    (a) dual cores or dual processors?
    (b) itunes version 6.0.1.3 (or lower) installed on them? to check go "help > about itunes" and wait for the version number to scroll up from the bottom.

    if so, try upgrading to itunes 6.0.4.2.

    the problem with dual cores and processors that could cause the crash described in the following document could also cause a crash when downloading podcasts:

    iTunes for Windows quits unexpectedly importing CDs on a dual-processor or dual-core computer

    love, b
  • SammyJ Level 1 Level 1 (0 points)
    Hi
    I am currently getting the exact same error message ever time i try and open itunes. I have rang apple but they said they are unable to offer me telephone assistance as I have been provided a replacement ipod? (don't know what difference that makes) leaving me completely stuck. How did you rectify the problem? I have tried deleting the software and re-installing from both the original disk and the latest download avaliable but still no luck.

    Please help

      Windows XP  
  • b noir Level 9 Level 9 (72,015 points)
    hi SammyJ

    I am currently getting the exact same error message ever time i try and open itunes.

    hmmm. if you're getting that message when you try to open itunes, the first thing i check for is a broken QuickTime on the PC.

    see this post for some help with that:

    http://discussions.apple.com/message.jspa?messageID=2056326#2056326

    love, b
  • wibblemonster Level 1 Level 1 (15 points)
    For info to all.

    My pc is an Athlon AMD 64 3400+ based system with 2gig mem and 2X 200 GB hard drives in Raid array and latest ver. of itunes and ipod firmware. My girlfriends laptop is an old Compaq Armada PIII based sytem with 512k of mem and latest itunes, I've also now recreated the error on an ancient Tiny pc with a pentium PIII 800mhz in it as well.

    All get identical error messages at identical positions downloading particular video podcasts.

    It isn't broken quicktime as I I completely re-installed itunes and Qtime in my system and in the Tiny PC it was a virgin install.

    If I unsuscribe to the offending video podcasts the error/crash stops.

    So it's not related to processors or systems the only constant is itunes and particular video podcasts.
  • b noir Level 9 Level 9 (72,015 points)
    hi wibblemonster!

    So it's not related to processors or systems the only constant is itunes and particular video podcasts.

    yep! you're reporting different symptoms from the problems that i'm currently checking on with wild indian or SammyJ

    it would be nice to know what's going on with your problem too. if you've got the time or the inclination, let's try getting a crash log to the Discussions Hosts, so they can throw it over the fence to the Apple engineers, so they can have a look at it.

    Typically, you'll need to configure Dr. Watson on your PC in order to generate crash logs. Windows start menu -> Run. Type in "cmd". Hit return. At the prompt in the command line window that comes up, type in

    drwtsn32 -i

    And hit return.

    This will create crash logs in Documents And Settings\All Users\Application Data\Microsoft\Dr Watson\. There'll usually be a file in here called "drwtsn32.log"

    prior to collecting the itunes crash log, delete any existing crash logs in there. (we want to make sure we send the correct crash log.)

    do what creates the crash, collect the crash log, and send it to a Discussions Host

    in the email include the URL to this thread so that whoever gets the email has some context. give them as much info as you can in the email too.

    love, b
  • wibblemonster Level 1 Level 1 (15 points)
    I've posted the log from the old Tiny PIII. Will recreate on my Athlon system tomorrow.
  • toonz Level 7 Level 7 (22,355 points)
    wibblemonster,

    For the crash log to make any sense, whoever gets the crash log needs to know the version of iTunes and Quicktime that you're running. The version of iTunes is in the iTunes About Box, to get the version of Quicktime — Go to the Quicktime control panel. Windows Start menu -> Settings -> Control Panels. Quicktime Control Panel. The first "Register" tab. Click the button that says "About Quicktime". The number at the top of the window is the Quicktime version.

    It would also help if you posted the specific podcast feed URL that is causing iTunes to crash. Even the name of it would be helpful as far as tracking it down.
  • wild indian Level 1 Level 1 (0 points)
    Yep I've been getting this too, it seems to be on
    particular video podcasts that the error is being
    generated. I've cleared the offending ones and it
    seems to have stopped however it an bvious issue that
    itunes crashes on some podcasts. My offending one was
    a movie trailer from the Allocine movie trailer site
    the movie is their latest trailer "Monster House"
    which until I removed its subsciption kept crashing
    itunes just as it got to the very end of its download.



    Thanks sooooooooooooo much your a star!!!!!!!!!! i think it has worked!!!!!!!!!!!!!!!Thank you all for getting back to me
  • wibblemonster Level 1 Level 1 (15 points)
    All 3 systems are using itunes v 6.0.4.2 and quicktime 7.0.4.

    The video podasts that I discovered is causing crashes is from the allocine movie trailer video podcast, in particular the trailer for "monster house" which curiously is their latest so might be the reason this error is just appearing.

    I've also now recreated the error on a PIII compaq aramada and posted the dump file off.
  • b noir Level 9 Level 9 (72,015 points)
    thank you wibblemonster!

    good call on your part with wild indian's problem. fingers crossed the crash log is going to be of some help with tracking down what's causing this beast.

    love, b
  • Ruffino Level 1 Level 1 (15 points)
    HEY TRY THIS:

    Turn Norton 2005's Personal Firewall OFF, (turn it OFF Permanently until your ready to turn it back on) then click CONFIGURE.
    Under the PROGRAMS tab remove any reference to Apple iTunes or iTunes or iTunes Helper Module or anything related. and reboot.

    After coming back go back to Norton 2005's Personal Firewall, click CONFIGURE. Under the PROGRAMS tab click ADD at the bottom, a SELECT A PROGRAM
    window will pop up. Add the following files one at a time, iTunes.exe, iTunesHelper.exe, QuickTimePlayer.exe, qttask.exe, QTInfo.exe. The last 3 are found
    in your Quicktime folder where that is in your system. Click OK. Turn Norton 2005's Personal Firewall ON, and try starting iTunes again.

    This worked for me. It seems the Quicktime files were never automatically entered into my Norton 2005's Personal Firewall allowable programs listing. Adding them
    manually should help. I also noticed that from my previous version of iTunes the program listed in the Firewall was named Apple iTunes and not iTunes after I upgraded to 6.

    Let me know if this works out.

    This should let you be free and help DL easier.
  • b noir Level 9 Level 9 (72,015 points)
    hi Ruffino!

    the Lorraine M technique?

    just doublechecking this ... you used the Lorraine M technique for fixing NIS-2005-related "error-message-free" iTunes launch failures to fix an "itunes has encountered an error ..." message, encountered when downloading some (but not all) video podcasts?

    intensely curious, b
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