Previous 1 2 3 4 Next 45 Replies Latest reply: Dec 14, 2013 8:12 AM by Storychild
seb187 Level 1 Level 1 (0 points)

Hello i just did the ios 6 update on my iphone 4 and when trying to get through the configuration at the start.  I get to the screen where it asks me to enter my apple id and password.. and it keeps giving me an error message apple id or password incorrect"please try another id"


what is the deal with that.. I know the id and password are correct as i just used them to sign into these forums...


any help would be appricated as of right now my phone is stuck and i can not do anything with it.

iPhone 4, iOS 6
  • iMan87 Level 1 Level 1 (120 points)

    is it connected via wifi?



    or just skip this step (you can complete it later in settings), but if you're planning to restore with your icloud backup then maybe you can't skip it (i don't use icloud backup, only itunes so i'm not sure how the restore process works)

  • seb187 Level 1 Level 1 (0 points)

    no i was trying to connected over my 3g connections..


    and i cant skip the step it wont let me or i already would have done so.

  • Lynne903 Level 1 Level 1 (0 points)

    I'm having the same problem. I've tried over wifi and 3G. Can't download any apps or anything. Beginning to wish I hadn't bothered with the update :-(

  • Brad1445 Level 1 Level 1 (0 points)

    AfteriOS6 upgrade I'm locked out of my Ipad 3rd gen. HELP!

  • Thorr686 Level 1 Level 1 (0 points)

    I cant login with my AppleID.

    And yes I know it is correct because I used it to sign in here.


    What gives apple?


    EDIT: Fixed this by going back a few steps where it asks if I want to sign in or create a new apple ID.

    In the bottom right corner you can skip this step.

    After that I can get back to my normal phone menu.

    Seems that just this step is broken for AppleID validation.

  • djeuropat Level 1 Level 1 (0 points)

    I am getting the same problem. After the update it wouldn't accept my current password. I changed my password and was able to set up I could, but now it's not accepting that same password to do updates from the app store.

  • Pandazy Level 1 Level 1 (0 points)

    Spent a couple hours with an apple advisor, my account seems to allow me logging into,so I know my pass and user are right, however cannot log in to App Store/iTunes, even after resetting pass multiple times.

    I don't know if Apple has taken account of these events yet because whomever I talked to from Apple found it as strange as I did... Either update malfunction or device malfunction. Most likely an update malfunction...


    Any further info regarding this issue, anybody?

  • Guy, just Guy Level 1 Level 1 (0 points)

    Thorr686...Why should we have to create a new ID when the one we have works just fine? Whats the point of having an existing ID if we can't use it. I have a lot of apps and things associated with this.

  • Guy, just Guy Level 1 Level 1 (0 points)

    Sorry Thorr686...yours was an observation not a solution. My apologies!!

  • Thorr686 Level 1 Level 1 (0 points)

    Your thinking too hard. Here are the steps.

    1. I updated to ios6

    2. I'm walking through the setup and connected to my wifi

    3. It asks if I want to sign in with an existing id or create a new one.

    Don't press either of these. In the bottom right it says "skip this step"


    Do this and you will be able to get to your normal home screen.

    All your apps are present and you can update then using your apple I'd and pass.


    That's it. Just skip the validation step during the upgrade setup because it def does not work.



  • Guy, just Guy Level 1 Level 1 (0 points)

    Thanks for the input Thorr.


    I got to the 'skip' step and did so. What irks me is that Apple is not stepping up to fix the problem. This isn't the first time this ID and password issue has come up. When iCloud was first released, legacy users, even those running the most current OS, couldn't and still can't use thier old ID's.


    Time for a better solution other than 'get a new ID'

  • Pandazy Level 1 Level 1 (0 points)

    Any updates on why apple ID and password not working anymore after ios6 update?

  • nevergirl Level 1 Level 1 (0 points)

    I'm having an issue with my iPhone accepting my Apple ID password after an iOS6 install.. I've ouble checked the password on the website, so I know I'm entering it in correctly.. this is extremely frustrating, as I cannot enable iMessage without logging in with my Apple ID Hoping someone hears more!

  • caroldawn Level 1 Level 1 (0 points)

    Could someone please help me?  Same problem everyone else is having.  Tried Thorr686 suggestion, but what do I do if I've already gone through that set up process?  How do I get BACK to it to "skip" that step?  I had purchased tons of apps and I also had $35 in iTunes credit left and now it's all gone because it says my password is incorrect!  I then request a password reset and the email never comes. So I created a new iTunes account and I searched everywhere on it and my old apps are not listed, neither is my credit.  What now?  Is Apple still not offering a solution or acting clueless like they never have heard of this problem?  If I had known I would lose $35 and all my apps I never would've upgraded to ios6!!

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