HT202186: About Hearing Aid Compatibility (HAC) requirements for iPhone

Learn about About Hearing Aid Compatibility (HAC) requirements for iPhone
rwheaton2
Level 1 (1 points)

Q: updated to iOS 6. Tried turning on Hearing Aid Mode but it reset to OFF?

This is not expected. I updated iPhone 4 to iOS 6. Using the Hearing Aid Mode option I am not able to get it to stay ON after leaving the Settings app? This makes no sense. I can change other settings and have them stay as set but not this one?  Glitch somewhere?

Mail, OS X Mountain Lion

Posted on Sep 20, 2012 7:06 AM

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rwheaton2

Q: updated to iOS 6. Tried turning on Hearing Aid Mode but it reset to OFF?

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  • by rwheaton2,

    rwheaton2 rwheaton2 Sep 20, 2012 7:20 AM in response to rwheaton2
    Level 1 (1 points)
    Sep 20, 2012 7:20 AM in response to rwheaton2

    hmmm... now that I have tested other options in the Accessibilty section of Settings Nothing is staying as I set it after leaving Settings?  this really makes no sense.

  • by pstanford,

    pstanford pstanford Oct 3, 2012 8:09 AM in response to rwheaton2
    Level 1 (0 points)
    Oct 3, 2012 8:09 AM in response to rwheaton2

    I noticed the same issue.  I have a new IPhone 4, downloaded the new iOS6 as well. The Hearing Aid Mode should stay on full time until such time it is switched off by the user. I plan to visit an Apple Store Friday afternoon and troubleshoot the issue. Hopefully Apple will fix the glitch sooner rather than later.

  • by rwheaton2,

    rwheaton2 rwheaton2 Oct 3, 2012 8:32 AM in response to pstanford
    Level 1 (1 points)
    Oct 3, 2012 8:32 AM in response to pstanford

    suspect this option is not available for iPhone 4.  bummer.

  • by pstanford,

    pstanford pstanford Oct 3, 2012 11:47 AM in response to rwheaton2
    Level 1 (0 points)
    Oct 3, 2012 11:47 AM in response to rwheaton2

    I just came back from an Apple Store. It turned out to be a carrier issue. Carriers like AT&T and T-Mobile have GSM software which has the capability to capture and utlize the hearing aid mode within IPhones. Therefore, the hearing aid mode will stay in the "on" mode and be of use to the user.  However, I have Verizon as my carrier and the signal that they push out will not capture the IPhone's hearing aid mode and therefore, it keeps switching back to "off" mode. I am going to visit a Verizon Store soon and find out what they can do as a patch to fix this issue.  I don't like it when I have $400 IPhone and I can't use a feature that is very important to me because of who my carrier is.

  • by rwheaton2,

    rwheaton2 rwheaton2 Oct 3, 2012 11:50 AM in response to pstanford
    Level 1 (1 points)
    Oct 3, 2012 11:50 AM in response to pstanford

    Really?  wow that's not right. hmmm.... that sounds odd to be sure.

  • by Bea AuntGeek,

    Bea AuntGeek Bea AuntGeek Oct 8, 2012 10:16 AM in response to pstanford
    Level 1 (40 points)
    Oct 8, 2012 10:16 AM in response to pstanford

    Ah. I wondered what the problem was. I will also visit a Verizon store and will report what I found out. Annoying.

  • by Bea AuntGeek,

    Bea AuntGeek Bea AuntGeek Oct 8, 2012 3:42 PM in response to Bea AuntGeek
    Level 1 (40 points)
    Oct 8, 2012 3:42 PM in response to Bea AuntGeek

    Guess what? I went to the Verizon store and they claim it is Apple's software. And as posted above, Apple claims it is a Verizon problem. Sigh----time to trade the iphone4 in, on an Anddroid phone?

  • by castle348,

    castle348 castle348 Jan 2, 2013 5:28 PM in response to rwheaton2
    Level 1 (0 points)
    Jan 2, 2013 5:28 PM in response to rwheaton2

    Hi, I am a hearing aid user also who updated to iOS 6 and I have an iphone4.  I am having the same issue that you are experiencing as well.  However, I found that when testing my t-coil, I was still able to hear.  Perhaps, with the iOS 6, the hearing aid compatibility is automatically turned on and doesn't need to be enabled in settings to do so?

     

    I would also like to mention that I tried my father's phone.  He doesn't wear hearing aids but like me he is running an iOS 6 on an iphone 4.  I was not able to keep his hearing aid mode switched on either but it worked fine with my t-coil.  I had the mics on my hearing aids switched off and was able to pick up the signal.

     

    I think it is a glitch in the softwear.