1 2 Previous Next 23 Replies Latest reply: Oct 4, 2012 4:45 AM by WZZZ
ianh0 Level 1 Level 1 (0 points)

after the security update, i'm using snow leopard 10.6.8. it says my version 4.5 (1084/1085) can't be used in my version of OS X (10.6.8)Screen shot 2012-09-20 at 下午10.14.53.png


MacBook Pro, Mac OS X (10.6.8)
  • 1. Re: i cannot use the mail app anymore.
    WZZZ Level 6 Level 6 (12,225 points)

    Make sure Mail.app is in the Applications folder inside the Macintosh HD folder. If it's not, the update can't find it.

  • 2. Re: i cannot use the mail app anymore.
    ianh0 Level 1 Level 1 (0 points)

    It IS inside the macintosh hd folder. so how to make it "found"?

  • 3. Re: i cannot use the mail app anymore.
    WZZZ Level 6 Level 6 (12,225 points)

    Your screenshot is showing it's inside Office. It doesn't belong there. Move it out of there and into Applications by itself.

  • 4. Re: i cannot use the mail app anymore.
    ianh0 Level 1 Level 1 (0 points)

    no i have already moved it out (em the screenshot was not the new one)Screen shot 2012-09-20 at 下午10.52.16.png

    it does not work even it's in Application itself.

  • 5. Re: i cannot use the mail app anymore.
    WZZZ Level 6 Level 6 (12,225 points)

    Now that it's in the right place, try reapplying the update. Otherwise, I'm stumped.

  • 6. Re: i cannot use the mail app anymore.
    ianh0 Level 1 Level 1 (0 points)

    how do i re-apply the update?
    yea i'm a bit thick :S

  • 7. Re: i cannot use the mail app anymore.
    Ben Breedlove Level 1 Level 1 (10 points)

    WZZZ is talking about the Combo Update v1.1 found at Http://support.apple.com/kb/DL1399 with is 1.01 GB in size. 

     

    For what it is worth, I have reinstalled the Combo Update v1.1 twice, but it didn't work.  I am stuck. 

     

    If WZZZ is talking about the Security Update, I will try that.  Not sure.

  • 8. Re: i cannot use the mail app anymore.
    Ben Breedlove Level 1 Level 1 (10 points)

    I got the problem fixed. 

     

    Make sure that you have installed the Combo Update v1.1 then reinstall the Security Update (2012 - 004) and reboot and it should come up okay.

  • 9. Re: i cannot use the mail app anymore.
    Callunna Level 1 Level 1 (0 points)

    I've got the same problem - everything was fine until I ran the latest update. I've installed the combo update but I don't understand about security update - my mac says all software is up to date.

    I've lost my emailing facility and all my emails - it's a disaster for my business.

    Please please PLEASE can someone help?

  • 10. Re: i cannot use the mail app anymore.
    WZZZ Level 6 Level 6 (12,225 points)

    Ben Breedlove wrote:

     

     

    If WZZZ is talking about the Security Update, I will try that.  Not sure.

    Yes, I was talking about reapplying the Security Update, now that Mail is in the right location. But no harm in applying or reapplying the 10.6.8 Combo also.

  • 11. Re: i cannot use the mail app anymore.
    MikeB65 Level 1 Level 1 (0 points)

    As Apple clearly allows to move the mail app into a different place, it is not a valid option to make security updates that expect it, where it was installed originally. I have set up different folders for apps, i.e. office, games, net, tools etc... and dropped the applications there. So my mail.app is located in the subfolder "net". This did work flawlessly since 2009 now. All of the sudden mail.app does not work anymore since yesterday.

     

    BTW mail is not the only app that gets fu**ed up by the update. I found 2 other programs but could recover them from my time maschine backups yesterday.

     

    Moving all apps to the default folder and download gigs of data IS NOT AN OPTION.  If Apple does not want me to use their mail client, there are other options. At least until they fix this bug and provide a working update...

     

    Cheers,    Mike

     

    I am with 10.6.8 because 10.7.x was unstable windows like bull**it.

    I did not try 10.8 yet but from what I read I am not too optimistic.

  • 12. Re: i cannot use the mail app anymore.
    LGrass Level 1 Level 1 (0 points)

    I have the same problem, been racking my brain and reading **** all day to no avail. HELP! My mail IS in the apps folder but won't let me open. I too have applied two updates thinking it would fix it. I don't know how to reapply the update, it too says no new updates. Very ******.

  • 13. Re: i cannot use the mail app anymore.
    WZZZ Level 6 Level 6 (12,225 points)
  • 14. Re: i cannot use the mail app anymore.
    Callunna Level 1 Level 1 (0 points)

    Well I just spent a couple of hours restoring my whole system to how it was this morning, before the infamous Update. Thank God for Time Machine backups, that's all I can say!

    I know it hasn't really cured the problem but I haven't time to experiment at the moment.

    All I know is I'm steering WELL CLEAR of the latest update until I'm reassured it won't mess up my system!

    Come on Apple - don't bully us into upgrading to Mountain Lion by pulling dirty tricks like that again :–(

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