Previous 1 2 3 Next 44 Replies Latest reply: Oct 12, 2012 4:40 PM by fourchickens
eyesnheart Level 1 (0 points)

Last night I performed a software update and today I cannot open my mail application.  When I do, I get the following error message:

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You can’t use this version of Mail with this version of Mac OS X

 

You tried to open Mail version 4.5 (1084/1085) in:

 

 

/Applications/iWork '09/Mail.app

 

 

It can’t be used on this version of Mac OS X. Try opening the version of Mail located in the Applications folder on your computer. For more information, click the Help button.

 

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When I try to open Mail from the applications folder as it instructs, I still get the same error message.  I did notice that when I view the program in the preview window that it says Mail version 4.6 even though the error message says 4.5.  I would suspect that has something to do with the problem, but that's as good at troubleshooting as I get.  Does anyone know how to resolve this?  Your feedback is greatly appreciated!

 

Thanks!


MacBook Pro, Mac OS X (10.7.3)
  • druckadele Level 1 (0 points)

    I am having exactly the same problem.  Help!

  • Salz32 Level 1 (0 points)

    Same here, help!!

  • Carol Bosilac Level 1 (0 points)

    I am also having the same problem, is anyone finding anything out!

  • Salz32 Level 1 (0 points)

    Nope, nothing

  • Subcman Level 1 (0 points)

    Same problem here.  When I try to open Mail 4.6 from the Applications directory as the help message indicates, the icon flashes, but nothing happens.  I still have the old "stamp" Mail icon on my toolbar and desktop, which I thought would've been replaced in the update.

  • PeterBen Level 1 (0 points)

    Same problem here.

    Using Mac OSX v10.6.8

    After a security update yestarday 19-sep I cannot open Mail v4.5 nor Mail v4.6

  • eyesnheart Level 1 (0 points)

    I am running Mac OS X v. 10.6.8 too (snow leopard).  I've been on the phone with apple for the past hour trying to figure out the problem.  I'll let everyone know as soon as I know more.

  • SomebodyParr Level 1 (0 points)

    I am experiencing the same problem.  I'm on Mac OS X v. 10.6.8 as well.

     


    I have redownloaded the update and reinstalled the new version, but it still does not work.  App Store is also not opening and the file seems to be incomplete.

  • Tampa mom Level 1 (0 points)

    So as usual, I updated the software on My mac and laptop... it is version 10,6.8 and now my mail applications Version: 4.6 won't open. Says it is the wrong version to work with the software... this is the FIRST time I am unhappy with my Apple products. Now to take the time to figure this out. I know enough to be technologically dumb.

     

    hoping for clear simple step by step resolution to this issue  

     

    Glad to see I'm not the only one... I was feeling rather incompetent

  • Tampa mom Level 1 (0 points)

    to clarify

    a Apple Geek ( friend)   told me to update my mail

    I can't do that it won't open

    hoping for resolution soon

  • sdcincanada Level 1 (0 points)

    I am having the same problem - but I think I know what is causing it.  It the past, even if you had moved applications from Apple's default location/folder, the update still worked fine.  Now, it appears that if you have moved the mail program to a different location than just the "Applications" folder - then after the update, the program won't launch.  I think if you put the old 4.5 version of mail back in the Applications folder and re-run the secutity update, it might work.

  • sdcincanada Level 1 (0 points)

    I was right!  It worked.

     

    You need to put programs you've moved back in the applications folder - where the update looks for them.  Then re-run the security update - and poof - my mail now works again.

     

    Other programs like Safari and Quicktime player should also be put back.

     

    I suspect everone having this problem has somewhat customized your folders - I guess Apple won't let us be creative anymore!

     

    Anyway... it works!

  • Tampa mom Level 1 (0 points)

    https://discussions.apple.com/thread/4319510

     

    I downloaded this update

     

    stamp is missing in my dock

    can't find MAIL icon it is a new icon that looks different, and it still won't work

     

    Safari was never moved

     

    I didn't customize my folders, I don't know that much or how to

     

    any advice?

  • SomebodyParr Level 1 (0 points)

    I put Mail and App Store back into the main folder.  I found it easiest to use Time Machine.  I'm glad I backed up everything on the 18th.

     

    I reinstalled the update and everything seems to be working.

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