Previous 1 2 3 Next 44 Replies Latest reply: Oct 12, 2012 4:40 PM by fourchickens
eyesnheart Level 1 (0 points)

Last night I performed a software update and today I cannot open my mail application.  When I do, I get the following error message:


You can’t use this version of Mail with this version of Mac OS X


You tried to open Mail version 4.5 (1084/1085) in:



/Applications/iWork '09/



It can’t be used on this version of Mac OS X. Try opening the version of Mail located in the Applications folder on your computer. For more information, click the Help button.




When I try to open Mail from the applications folder as it instructs, I still get the same error message.  I did notice that when I view the program in the preview window that it says Mail version 4.6 even though the error message says 4.5.  I would suspect that has something to do with the problem, but that's as good at troubleshooting as I get.  Does anyone know how to resolve this?  Your feedback is greatly appreciated!



MacBook Pro, Mac OS X (10.7.3)
  • druckadele Level 1 (0 points)

    I am having exactly the same problem.  Help!

  • Salz32 Level 1 (0 points)

    Same here, help!!

  • Carol Bosilac Level 1 (0 points)

    I am also having the same problem, is anyone finding anything out!

  • Salz32 Level 1 (0 points)

    Nope, nothing

  • Subcman Level 1 (0 points)

    Same problem here.  When I try to open Mail 4.6 from the Applications directory as the help message indicates, the icon flashes, but nothing happens.  I still have the old "stamp" Mail icon on my toolbar and desktop, which I thought would've been replaced in the update.

  • PeterBen Level 1 (0 points)

    Same problem here.

    Using Mac OSX v10.6.8

    After a security update yestarday 19-sep I cannot open Mail v4.5 nor Mail v4.6

  • eyesnheart Level 1 (0 points)

    I am running Mac OS X v. 10.6.8 too (snow leopard).  I've been on the phone with apple for the past hour trying to figure out the problem.  I'll let everyone know as soon as I know more.

  • SomebodyParr Level 1 (0 points)

    I am experiencing the same problem.  I'm on Mac OS X v. 10.6.8 as well.


    I have redownloaded the update and reinstalled the new version, but it still does not work.  App Store is also not opening and the file seems to be incomplete.

  • Tampa mom Level 1 (0 points)

    So as usual, I updated the software on My mac and laptop... it is version 10,6.8 and now my mail applications Version: 4.6 won't open. Says it is the wrong version to work with the software... this is the FIRST time I am unhappy with my Apple products. Now to take the time to figure this out. I know enough to be technologically dumb.


    hoping for clear simple step by step resolution to this issue  


    Glad to see I'm not the only one... I was feeling rather incompetent

  • Tampa mom Level 1 (0 points)

    to clarify

    a Apple Geek ( friend)   told me to update my mail

    I can't do that it won't open

    hoping for resolution soon

  • sdcincanada Level 1 (0 points)

    I am having the same problem - but I think I know what is causing it.  It the past, even if you had moved applications from Apple's default location/folder, the update still worked fine.  Now, it appears that if you have moved the mail program to a different location than just the "Applications" folder - then after the update, the program won't launch.  I think if you put the old 4.5 version of mail back in the Applications folder and re-run the secutity update, it might work.

  • sdcincanada Level 1 (0 points)

    I was right!  It worked.


    You need to put programs you've moved back in the applications folder - where the update looks for them.  Then re-run the security update - and poof - my mail now works again.


    Other programs like Safari and Quicktime player should also be put back.


    I suspect everone having this problem has somewhat customized your folders - I guess Apple won't let us be creative anymore!


    Anyway... it works!

  • Tampa mom Level 1 (0 points)


    I downloaded this update


    stamp is missing in my dock

    can't find MAIL icon it is a new icon that looks different, and it still won't work


    Safari was never moved


    I didn't customize my folders, I don't know that much or how to


    any advice?

  • SomebodyParr Level 1 (0 points)

    I put Mail and App Store back into the main folder.  I found it easiest to use Time Machine.  I'm glad I backed up everything on the 18th.


    I reinstalled the update and everything seems to be working.

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