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  • Mevallemadre Level 1 Level 1 (0 points)

    I went to the Genuis Bar today in the Meatpacking District here in New York City and they said unfortunately that given software issues they typically recommend using a backed up file then "Reinstalling" iOS 6 or deleting the shortcuts and re-inputing them in.

  • RedBear69 Level 1 Level 1 (0 points)

    I had my iO6 update yesterday, the shortcuts worked to begin with. They then disappeared. I tried everything listed on this blog, and nothing worked! So I just turned off documents and data in iCloud and now the shortcuts work perfectly! Hopefully apple will sort this ASAP!

  • LatishaM Level 1 Level 1 (0 points)

    I recently turned Docs & Data in iCloud. I'm going to turn it off and see if that keeps them from disappearing again.

  • dv2822 Level 1 Level 1 (0 points)

    This is what I did step by step and it worked like a charm... I had an iPhone 4 when I did this a few days ago. I have documents and data ON in iCloud...


    1. write down or take screenshots of all existing shortcuts

    2. delete all shortcuts

    3. backup to iCloud (I think this clears all shortcuts you have stored in iCloud)

    4. go back to settings-->general-->keyboard... You may notice one or a few generic shortcuts pop up on their own. The one that popped up for me was OMW (on my way)

    5. re enter all of your shortcuts and phrases

    6. when done, back up again to iCloud (stores your new shortcuts)


    I restarted my phone. Shortcuts still worked. I just got a 4S and restored from the iCloud backup mentioned in step 6 and my shortcuts worked on my new phone.


    Good Luck. I hope this helps everyone.

  • cathyfromnh Level 1 Level 1 (0 points)

    TO BE CLEAR, ONLY REBOOTING  is what resolved MY issue:


    This solved my problem when my phone suddenly stopped responding properly to settings and shortcuts.  It seemed to go "crazy" with all kinds of "little things" to where I thought it had been compromised security-wise because Siri suddenly didn't recognize ME and decided the phone belonged to someone else in my contact list! OY... Rebooting solved ALL of the issues... Thank you... I don't know HOW to give you credit for that resolution though... Nowhere does it offer a click to indicate that it resolved my issue... ???

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