You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Anyone still having IOS 6 wifi issues?

I'm currently waiting on Apple support to call me back about this issue, but I thought I would reach out here to see if anyone else is having similar issues.


I upgraded to IOS 6 yesterday afternoon, and immediately after I could no longer connect to the Wifi at my place of employment. Everyone had this issue, no big deal.


Went home, Wifi worked fine.


Came into work this morning and I am still unable to connect. I have tried all of the various recommended fixes, and even gone so far as to do a complete restore. I work at a university with multiple networks and access points and have tried connecting to several, both secure and unsecure, with no luck.


This is what happens:

Unsecure Networks: Attempt to connect, wheel spins, Error Message: "Unable to Connect"

Secure Network: Attempt to connect, prompted for password, enter password, Error Message: "Incorrect Password" (Yes I entered the correct password, I tried multiple times, and the IT tech was able to connect to it with his iPad 2 running IOS 5)


I am also not the only one, everyone on campus who has upgraded their iPad 3 to IOS 6 is unable to connect. (All staff/factulty have iPads, most have upgraded)


I have spoken with the IT department and they are baffled, they have tried rebooting various routers and access points to no avail.


Obviously there is something different happening in IOS 6 that is causing these issues. My question is has anyone else encoutered this issue, and if so what have you done to fix it?


I have seen people above who have upgraded firmware on their personal wireless routers with success, but for a university with literally hundress of access points and routers this is out of the question, at least in the short term.

iPad (3rd gen) Wi-Fi, iOS 6

Posted on Sep 20, 2012 9:39 AM

Reply
1,541 replies

Sep 27, 2012 6:09 AM in response to clemon85

Has anyone in Apple accepted the fact that there is a problem and it's not the end user? This has gone beyond ridiculous! Apple takes our money and leaves us with unsupported junk. This has got to be taken care of. I am surprised this hasn't gone to national news centers for investigation. If Apple actually reads these posts I hope they take it to heart and fix THIER problem.

Sep 27, 2012 8:32 AM in response to JimHdk

To speed up the possibility of getting Apple to release a patch for the modem firmware, everyone should submit feedback to Apple as suggested by JimHdk. I did for my iPhone.


Here is the main Apple feedback page.


http://www.apple.com/feedback/


The iPhone specific feedback page is:


http://www.apple.com/feedback/iphone.html.


For those that are active in other forums, please post the feedback pages there, so Apple will get deluged with requests for a correction to the wifi issue.


Thanks!

Sep 27, 2012 9:15 AM in response to clemon85

My problem too, just had new wifi installed in my primary school and coping well with new iPads until iOS 6!

Tried all fixes apart from forget network and renew lease as those choices don't appear. Staff with iPods are livid, especially as those with iPhones are bemoaning their loss of maps, hee hee I have a galaxy s3!

Have tried full factory reset on one iPad to no avail.

Just been into apple 'genius' (?) store and tech guy tells me he has heard nothing about wifi problems and ios6... Not reassuring considering the number of postings here and on other forums.

He says it is a router problem and that routers should all be changed to suit iOS 6..... Silly manufacturers were all making generic wifi routers to cope with Microsoft, android, blackberry, Symbian, unix, Linux msdos etc etc rather than thinking of some new gimmick in iOS 6. They should be ashamed!

All other devices are untouched including some pretty off the wall vintage Linux laptops used for the 'more challenging' little ones.

My only recourse now is the hope that my wifi installers tech visit next Wednesday will help, though it will cost us to fix something that is not their problem which is rather unfair on you the taxpayer.

Ranting over......almost.....

Love mac desktops and laptops, but only up to snow leopard, keep windows machine for all those things macs just can't do, love iPad but not hassle of iOS 6 and being unable to save revisions to pages documents on drop box without emailing to self, opening in good reader and saving back to Dropbox (and various other idiosyncrasies), glad I diversified to android for a phone as at least I can pop in micro sd cards, read and play any video and musuc codec and read any of my memory sticks hard drives... Do you know how wonderful it is to plug a 1Tb drive of movies into a phone?

Any answers to wifi problem? Post them quickly and then let someone at apple know, they don't have a clue!

Love and peace

Sep 27, 2012 10:24 AM in response to clemon85

I'm also still having issues connection to my corporate wifi. The wifi gets connected for a couple of second and the pop-up occurs where I get to the captive portal to check off a box and hit "Submit" but after clicking on "Submit" nothing happens.


Just got off the phone with Apple Support and they recommended the IT department make security WPA changes as well as upgrade their firmware. Even if I could get them to do this, it would probably take a while before I have access again our wifi again.


Anyone still experiencing this?

Sep 27, 2012 11:49 AM in response to ChrisE22

ChrisE22,


You are absolutely right. Downgrading router firmware is only a bandage on this wound, and I would consider this wound a rather large one. I downgraded my firmware and it wasn't a big deal, but it should not have even happened in the first place.


Now, Here's how Apple works:


Apple tests their product/software to a degree (How much testing can they really do in a "controlled" environment?).


Apple releases their new product/software to the public.


People have problems. People call AppleCare for support. AppleCare takes notes.


WE ALL HAVE TO CALL APPLECARE AT 1-800-MY-APPLE AND REPORT OUR ISSUE.


I REPEAT


WE ALL HAVE TO CALL APPLECARE AT 1-800-MY-APPLE AND REPORT OUR ISSUE.


That is how Apple finds out about the problems.


We all have AppleCare for 90 days, and you don't have to buy AppleCare to report a problem, only if you want an AppleCare Advisor to assist you. All they are going to do is tell you to do all of the things we've already done on this Forum. Just call in, and report the problem. Then we make it an issue with Apple.


MAKE SURE YOU TELL THE ADVISOR TO TAKE GOOD NOTES, WE WANT RESOLUTION!!

Sep 27, 2012 11:53 AM in response to clemon85

Hey Everyone,


I have an iphone 4s when I upgraded to the iOs 6 my wifi greyed out and was unable to connect at all. I tried everything, rebooted, did the whole Airplane mode. After reading several threads and discussions I went to the apple store made an appointment at the genius bar. They rebooted my phone and shortly after turning on the screen showed to connect to itunes. Upon seeing this I was told I had bad hardware and was given a new iphone. I backed up my phone the night before in case this happened and a whole wipeout had to be made. Luckily I had apple care so I didn't pay a thing. I hope this helps could simply be bad hardware like in my case.

Anyone still having IOS 6 wifi issues?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.