You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Anyone still having IOS 6 wifi issues?

I'm currently waiting on Apple support to call me back about this issue, but I thought I would reach out here to see if anyone else is having similar issues.


I upgraded to IOS 6 yesterday afternoon, and immediately after I could no longer connect to the Wifi at my place of employment. Everyone had this issue, no big deal.


Went home, Wifi worked fine.


Came into work this morning and I am still unable to connect. I have tried all of the various recommended fixes, and even gone so far as to do a complete restore. I work at a university with multiple networks and access points and have tried connecting to several, both secure and unsecure, with no luck.


This is what happens:

Unsecure Networks: Attempt to connect, wheel spins, Error Message: "Unable to Connect"

Secure Network: Attempt to connect, prompted for password, enter password, Error Message: "Incorrect Password" (Yes I entered the correct password, I tried multiple times, and the IT tech was able to connect to it with his iPad 2 running IOS 5)


I am also not the only one, everyone on campus who has upgraded their iPad 3 to IOS 6 is unable to connect. (All staff/factulty have iPads, most have upgraded)


I have spoken with the IT department and they are baffled, they have tried rebooting various routers and access points to no avail.


Obviously there is something different happening in IOS 6 that is causing these issues. My question is has anyone else encoutered this issue, and if so what have you done to fix it?


I have seen people above who have upgraded firmware on their personal wireless routers with success, but for a university with literally hundress of access points and routers this is out of the question, at least in the short term.

iPad (3rd gen) Wi-Fi, iOS 6

Posted on Sep 20, 2012 9:39 AM

Reply
1,541 replies

Feb 13, 2013 2:48 AM in response to Buzzfuster

the pointers you gave are very helpful. but how can you explain given i have 2 ipad 2, one ios6.1 the other 5.1.1. the one having problems connecting to the router is the 6.1. given that all circumstances are the same. i have done all the resetting/renewing in the 6.1 . before the update, the wifi signal from my asus rt-n66u and rt-n56u (accesspoint) to my bedroom can be seen/received by the 2 ipads., with the macbkpro having the strongest signal, followed by ipad2 then iphone4. now, iphone 4 can see my wifi/neighbors' wifi but ipad can barely see and received the 5ghz signal with intermittent dropping of connection, it can not connect to the 2,4ghz unless i go nearer the router which is 2 rooms away. i might have to stay in the den just to surf on the ipad or use my iphone/mcbkpro in my bedroom. oh, and even in public wifi, i noticed that with signals 2bars and below, ipad 2 ios6.1 can not detect the wifi network.

is something wrong with the hardware or the software????????

Feb 13, 2013 3:52 AM in response to clemon85

Updated an iPad 4, iPod touch and iPhone 4S from 6 to 6.1 at the weekend and then encountered wifi issues on the iPad and iPod Touch. A connection to the network is made, I get full bars, but after I connect just a small amount of data transfers and then it seizes up. The iPhone 4S works just fine (go figure). I'm in the UK, using a BT HomeHub2. If I switch from WPA2 to WEP encryption, the problem disappears (along with the security of my wi-fi connection)...


HERE THE INTERESTING PART: I spoke to a BT Technician to confirm that the router's firmware was up to date. He then told me that they'd been receiving a LOT of calls and suggested switching to WEP encryption. I told him I'd already discovered this workaround, but didn't see it as a secure long term solution. He said it was the only way around the problem for the time being, the reason being he said that Apple's update doesn't conform to WPA2 standards.


I've been using Apple products for over a decade and never had a problem until this latest iPad arrived in November. First, there's been an issue with a fluctuating backlight / automatic power-saving algorithm during video playback (still unresolved) and now this crazy Wi-Fi problem: both of which appear to be software-related, both of which many other people have posted about online, but not enough of us to matter it seems as these issues have yet to be addressed. Bottom line, if a fix hasn't arrived and I'm not once again able to connect my iPad to my router via WPA2 by the end of the month then I'll be switching to Android going forward.

Feb 13, 2013 4:21 AM in response to JimHdk

That these devices are working with your particular router means nothing. The reason for setting a technical standard is so that a device will work universally with all other devices using that same technical standard. Now the fact is, lots of people are having the same problems as myself, as evidenced in this thread any others (eg. suggest you look at the iPhone 5 forum), and not only with the Home Hub but with many other routers, Netgear, etc. In all cases, the common factor is an update to iOS6 or 6.1. Go figure...


Also, if the BT Guy is "full of it", why was his immediate, unprompted advice to switch to WEP encryption correct?

Feb 13, 2013 4:35 AM in response to ugetsu

That your particular device does not work with your BT hub likewise proves nothing.


I am well aware of WiFi IEEE standards.


That the BT guy knew of the WEP work-around simply means that BT has gotten a lot of complaints about their WPA2 implementation.


Consider the possibility that iOS 6 is now using some parts of the IEEE 802.11 standards that were not previously used (it does) and that those features now encounter bugs in missing/untested router code.


Time will tell.

Feb 13, 2013 5:43 AM in response to JimHdk

WPA2 isn't new and I've never had connection difficulties with any other device or operating system. The iPad and iPod were working just fine too before the upgrade to 6.1. Further, my case is one of many according to the BT Technician.


BT are the largest broadband provider in the UK, so even if it's only their routers effected then that's something Apple should be looking into. But, as we can see from this thread and the numerous others around the forums, the problem doesn't only afflict BT routers but also Netgear, DLink, Belkin, even Apple's own, and it's not just happening in the UK but in countries all over the world. The common link in all cases being a recent update to iOS6 / 6.1.... But, no, of course, you're right, it must be all BT's fault!


... Oh, and if all of your devices are working just fine, what is it exactly you are doing on page 95 of this thread I wonder?

Feb 13, 2013 5:57 AM in response to ugetsu

I have to agree with some of what you say, it cannot be down just to the router(s) I had problems with Netgear and Cisco ones.


But my problem was i kept getting "incorrect password" when trying to connect. Long story short for me, full factory reset of my device without using Itunes fixed this.


As for why jimHdk is on this page 95, why does it even matter? I'm on page 95 as i want to try and help the other users on here with this problem. Just because i fixed my own problem, I'm not just going to leave. If we all did that then there would not be many people around to help would there?

Feb 13, 2013 6:25 AM in response to Skream

That's the line Apple seem to be pedalling, yes.


But it shouldn't necessary to buy a new router (or, in this case, switch internet providers, since the HomeHub is part and parcel of the BT Infinity package) just to have the chance of connecting to the internet with a tablet or smartphone via WPA2 - and what then happens when you go out of the house and want to use a hot spot elsewhere?. A well designed operating system for such a device should work with routers old and new - especially considering that the WPA2 standard has now been around for 9 years.

Feb 13, 2013 6:39 AM in response to clemon85

iPad mini here (iOS 6.1). I keep having to enter password when I connect to my router (Linksys WRT54G) so I tested if I can connect to Samsung Galaxy Note 2 (portable hotspot) - same negative result. I also noticed that in parts of the location where other devices are able to connect, the signal breaks down a lot on the iPad mini - which means I have to keep entering the password to reconnect. So the solution I found that worked was to connect via Static IP - ignoring the DHCP server. So far, seems both issues were solved.


I think the complaints regarding the iDevices here are valid. Even if I found a solution (seemingly), I shouldn't have had to. It should work well without any special settings. There are Wifi standards maintained by organizations like IEEE which every device manufacturer, whether router or mobile devices should follow. Shifting the blame to the router isn't acceptable since many testify that other devices are working fine with the routers AND users have no control over the routers they will use in many places. It is up to Apple to make a product that will keep their users connected to as many routers as are commonly used - a mobile device that only connects to your (perfectly tuned) Wifi at home is less a mobile device than it should be.

Anyone still having IOS 6 wifi issues?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.