clemon85

Q: Anyone still having IOS 6 wifi issues?

I'm currently waiting on Apple support to call me back about this issue, but I thought I would reach out here to see if anyone else is having similar issues.

 

I upgraded to IOS 6 yesterday afternoon, and immediately after I could no longer connect to the Wifi at my place of employment.  Everyone had this issue, no big deal.

 

Went home, Wifi worked fine.

 

Came into work this morning and I am still unable to connect. I have tried all of the various recommended fixes, and even gone so far as to do a complete restore.   I work at a university with multiple networks and access points and have tried connecting to several, both secure and unsecure, with no luck.

 

This is what happens:

Unsecure Networks: Attempt to connect, wheel spins, Error Message: "Unable to Connect"

Secure Network: Attempt to connect, prompted for password, enter password, Error Message: "Incorrect Password"  (Yes I entered the correct password, I tried multiple times, and the IT tech was able to connect to it with his iPad 2 running IOS 5)

 

I am also not the only one, everyone on campus who has upgraded their iPad 3 to IOS 6 is unable to connect. (All staff/factulty have iPads, most have upgraded)

 

I have spoken with the IT department and they are baffled, they have tried rebooting various routers and access points to no avail.

 

Obviously there is something different happening in IOS 6 that is causing these issues.  My question is has anyone else encoutered this issue, and if so what have you done to fix it?

 

I have seen people above who have upgraded firmware on their personal wireless routers with success, but for a university with literally hundress of access points and routers this is out of the question, at least in the short term.

iPad (3rd gen) Wi-Fi, iOS 6

Posted on Sep 20, 2012 9:39 AM

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Q: Anyone still having IOS 6 wifi issues?

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  • by Shanon.Roberts,

    Shanon.Roberts Shanon.Roberts Oct 2, 2012 6:56 PM in response to Entertainment Chairman
    Level 1 (5 points)
    Oct 2, 2012 6:56 PM in response to Entertainment Chairman

    Hi..

     

    Im from Sydney Austalia, and IT Admin for a company. It appears i might have a similiar problem as yourself

    A couple of my staff with Iphone 4S upgraded to IOS6 and now unable to connect. The Error message on the Iphone 4S with IOS6 when connect reads "Incorrect password for "SSID Name"

     

    I even created a second profile with OPEN network and no password and still the same above error when attempting to connect to the WAP.

     

    I currently have V5.0.3

     

    Can you please advise what Firmware you downgraded to which fixed the above issue ?

     

    I was reluctant to do this in the event i couldnt get my WAP up and running again from a downgrade. I didnt want to know out my staffs WAP capabilities, that to be a last restort.

     

    Any help will be greatly appreciated.

  • by jibsss,

    jibsss jibsss Oct 2, 2012 7:03 PM in response to Shanon.Roberts
    Level 1 (0 points)
    Oct 2, 2012 7:03 PM in response to Shanon.Roberts

    Dear Shanon, from my experience there is a short solution. Request every affected user to set 'forget this network' first. Request a restart of router/modem and Wifi transponders if any. Once the router is active start the apple products and search and add the network as normal

     

    It worked for my devices. Good luck.

  • by Shanon.Roberts,

    Shanon.Roberts Shanon.Roberts Oct 2, 2012 7:23 PM in response to jibsss
    Level 1 (5 points)
    Oct 2, 2012 7:23 PM in response to jibsss

    Thanks for that suggestion. I came in bright and early so i wouldnt disrupt any staffs wireless sessions.

     

    I have did that as a first thing to try.

     

    Im confident its an issue with WG102 WAP Firmware V5.0.3 and what ever sotware is used on IOS6 and the firmware on the Iphone benig the unique components that drive the encryption communication process to the WAP

     

    I found if your Iphnoe 4SIO6 has Modem Firmware: 04.12.02 or higher, it seems to connect.

     

    i have received a post of someone with the same deviec as mine, DOWNGRADED their firmware and back to normal.

     

    I have tried pretty much everything there is to the Iphone 4S IOS6 side of things, till any given update might be released, otherwise ive also logged a call with Net Gear to assist as well.

     

    Fingers crossed.

  • by rufit2,

    rufit2 rufit2 Oct 2, 2012 7:28 PM in response to clemon85
    Level 1 (0 points)
    Oct 2, 2012 7:28 PM in response to clemon85

    Read the fine print.  

     

    We all hope Apple is busy working quietly on a solution to this issue.

     

    In the meantime, while many of us are stuck communicating via 3G, if at all, remember that the attorneys are not the least bit concerned.  When we purchased our iPhone, iPad or iWhatever, we agreed to the following terms.

     

    8. Limitation of Liability. TO THE EXTENT NOT PROHIBITED BY APPLICABLE LAW, IN NO EVENT SHALL APPLE BE LIABLE FOR PERSONAL INJURY, OR ANY INCIDENTAL, SPECIAL, INDIRECT OR CONSEQUENTIAL DAMAGES WHATSOEVER, INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF PROFITS, CORRUPTION OR LOSS OF DATA,

     

    *** FAILURE TO TRANSMIT OR RECEIVE ANY DATA, BUSINESS INTERRUPTION OR ANY OTHER COMMERCIAL DAMAGES OR LOSSES, ARISING OUT OF OR RELATED TO YOUR USE OR INABILITY TO USE THE iOS SOFTWARE AND SERVICES OR ANY THIRD PARTY SOFTWARE OR APPLICATIONS IN CONJUNCTION WITH THE iOS SOFTWARE OR SERVICES, ***

     

    HOWEVER CAUSED, REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT OR OTHERWISE) AND EVEN IF APPLE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OF LIABILITY FOR PERSONAL INJURY, OR OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THIS LIMITATION MAY NOT APPLY TO YOU. In no event shall Apple's total liability to you for all damages (other than as may be required by applicable law in cases involving personal injury) exceed the amount of two hundred and fifty dollars (U.S.$250.00). The foregoing limitations will apply even if the above stated remedy fails of its essential purpose.

  • by Shanon.Roberts,

    Shanon.Roberts Shanon.Roberts Oct 2, 2012 7:33 PM in response to rufit2
    Level 1 (5 points)
    Oct 2, 2012 7:33 PM in response to rufit2

    Has anyone came across these articles which were kindly sent to me

     

    http://forums.macrumors.com/showthread.php?t=1452329

     

    https://discussions.apple.com/thread/4339516?tstart=0

     

    They talk about potential MAC Addresses that are potentially not compatible "Hardware Issue"

     

    My MAC Address : 44:D8:84:63:CA:17 , perhaps another combination.

     

    This all ties in with how our devices communicate to our WAP's ?

  • by Deejjjaaaa,

    Deejjjaaaa Deejjjaaaa Oct 2, 2012 7:36 PM in response to clemon85
    Level 1 (0 points)
    Oct 2, 2012 7:36 PM in response to clemon85

    iPad 3rd generation + DLink-615 wireless router = wifi issues were solved by installing firmware version 3.12

     

    Ps: I never had such f...d up upgrade w/ ms dos or ms windows since 1987...

  • by SuzyQ1z0,

    SuzyQ1z0 SuzyQ1z0 Oct 2, 2012 7:41 PM in response to dubperc
    Level 1 (0 points)
    Oct 2, 2012 7:41 PM in response to dubperc

    Would love to tweet about it but can't access my Wifi to do so.... This is ridiculous and unacceptable the lack of response from Apple to correct this problem.

  • by Thor_212002,

    Thor_212002 Thor_212002 Oct 2, 2012 9:08 PM in response to SuzyQ1z0
    Level 1 (0 points)
    Oct 2, 2012 9:08 PM in response to SuzyQ1z0

    My first mighty apple product, so beautiful yet so unreliable :( it was a gift from my wife so apple better get this thing working or I'm in **** with an item I have to pretend that is useful....   Feel like cursing but I won't ...

  • by dreken62,

    dreken62 dreken62 Oct 3, 2012 2:03 AM in response to clemon85
    Level 1 (0 points)
    Oct 3, 2012 2:03 AM in response to clemon85

    Yes... wifi problem solved !

    Finally installed another router NETGEAR WNDR4500 at home, updated firmware to V1.0.1.20_1.0.40.

    After two weeks of misery (only had no connection with the (old) router I initially did the upgrade to IOS6 with and after trying every posted suggestion) ... all works fine now...

  • by JG1988,

    JG1988 JG1988 Oct 3, 2012 3:14 AM in response to dreken62
    Level 1 (0 points)
    Oct 3, 2012 3:14 AM in response to dreken62

    We have a Netgear router at work, 2 x iPad 2 work after being upgraded to ios 6 but iPad 3 doesn't, I've tried the majority of the fixes with no success, any other ideas?

  • by fjmeuk,

    fjmeuk fjmeuk Oct 3, 2012 3:31 AM in response to clemon85
    Level 1 (0 points)
    Oct 3, 2012 3:31 AM in response to clemon85

    hello,

     

    I am glad to see your item, because I had a long conversation with apple support in Holland because since the upgrade I can not send any emails anymore. It does not matter if I use the Wifi in the office, at home or elsewhere.

    I can connect and use Safari etc., but no emails.

    The support department did not have any other complaints yet (last friday) on iOs 6, but now I see that I am not the only one.

    I hope the will soon discover the errors or whatever it is.

     

    I already made a total reset of my iPad with the loss of some nice ebooks etc.

     

    If any one has an idea ............

    Thanks.

  • by JohnC54,

    JohnC54 JohnC54 Oct 3, 2012 10:11 AM in response to JohnC54
    Level 1 (0 points)
    Oct 3, 2012 10:11 AM in response to JohnC54

    Update - IOS 6 WiFi issues seem to create instabilities with some router configs and not others. A network reset does help, as does a WiFi turn off and on action - to restore lost WiFi connection. My iPad 3 functions fine with my home router, but is unstable with a work router.  The instability appears to be caused by large file downloads - download usually completes, but WiFi connection is lost. The IOS 5 worked fine at work, so the IOS 6 would logically seem to have added the instability, as nothing else changed. I can restore WiFi connection by either rebooting or switching WiFi off and on. I am not a techie, but a programmer associate thought the buffering functionality of the work router may have been affected when coordinating the session with the iPad. I have no problems with the same router downloading the same files to a PC. Again, this points the instability issue to the IOS 6 upgrade.

    Although in my case, it is now just an annoyance, I have empathy for those who cannot connect at all. It is not your fault, Apple must come up with a fix as this is a mission critical issue for the Apple brand.

  • by Joe Fiction,

    Joe Fiction Joe Fiction Oct 3, 2012 10:39 AM in response to peterwillem
    Level 1 (0 points)
    Oct 3, 2012 10:39 AM in response to peterwillem

    I  think this JohnC54 posted ZDNet article is the single best technical RCA (Root Cause Analysis) that I've seen to date.  It's also good (about time) that we are getting some mainstream press on the issue.  Apple can not hide from this for much longer.

     

    http://www.zdnet.com/a-new-apple-ios-wi-fi-problem-has-popped-up-while-others-re main-unfixed-7000005134/

     

    +++
    In the meantime, the problem that iPhone 4S and iPad 3 with their A5 chipsets and iOS 6 had with joining networks has been narrowed down. Research by Christian Rank found that the problem stemmed from a "different interpretation of [the 802.11n] standards: At least the iPhone 4S with iOS 6 sends a parameter "Extended Capabilities" in its association request to the AP. This "Extended Capabilities" parameter has a length of 4. Now, the "IEEE Std 802.11n-2009" states that this parameter should have only 3 as valid length. Contrary to that, the current "IEEE Std 802.11-2012" defines the valid length between 3 and 8. It seems that our HP/H3C equipment treats "Extended Capabilities" parameter length == 4 as fatal error and rejects the association (instead of just ignoring this parameter). From the formal point of view, Apple's implemen

    tation is correct, and HP should correct its firmware. We've got in touch with HP about this issue and are now awaiting their response. Nevertheless, I hope that Apple updates iOS 6 that no ‘Extended Capabilities' parameter is sent during association, since its purely redundant."
    +++

  • by Inchbeag,

    Inchbeag Inchbeag Oct 3, 2012 10:56 AM in response to Joe Fiction
    Level 1 (0 points)
    Oct 3, 2012 10:56 AM in response to Joe Fiction

    @Joe Fiction

     

    Strange thing but since early Moday a.m. my iPad3 WiFi has been rock solid.
    This is the first time since iOS6 I've managed more than 6 - 8 hours before WiFi dropped
    As of now, Wednesday p.m., I've  had a connection for 65 hours.

     

    Nothing has changed this end as I decided to wait for the iOS update and didn't want to screw up my WiFi for the other devices.

     

    I don't have 3G on my iPad, only WiFi.

     

    Of course now that I've posted this WiFi will disappear again :-(

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