Previous 1 2 3 Next 32 Replies Latest reply: Nov 17, 2014 2:43 PM by Hugo Stiglitz Go to original post
  • William Kucharski Level 6 Level 6 (14,890 points)

    Mine are not; all my messages from my VIP contacts are listed as unread despite the fact they clearly are read (as proved by sorting by unread status.)

  • pips1971 Level 1 Level 1 (10 points)

    iphone  MBP mail vips   ok. not working why is this

  • pips7000 Level 1 Level 1 (0 points)

    icloud stop responding.png

    Can someone tell me what this means thanks

    For some reason I am having problems with my VIP mails

  • lwfromeugene Level 1 Level 1 (0 points)

    In regards to the unread notification issue:
    I was having the same problem as well. It was only doing it for one particular person. I Un-VIP'd and Re-VIP'd the person countless times, logging in and out countless times in between as well.


    I ended up fixing it by marking all messages from that person as unread via my iPhone; then from icloud I opened them. After opening the first message, the notification has been gone.


    Hope this helps some other people!!

  • Neo707 Level 1 Level 1 (5 points)

    @Iwfromeugene thank you for the input. It didn't help for me. In fact it made thinks worse.


    I have to use the web interface a lot since I spent long hours at work. I now un-VIP'd everyone since it started to become really awkward. (i.e. Count on general VIPs different from sum of individual VIPs in turn different from general unread count, Emails not being sorted into VIP mailboxes, not even on iPhone)


    It seems ridiculously half baked which has become somewhat of a cultural phenomenon at Apple; Siri, MAPS on iOS, now this. Chrissakes, get your act together!

  • pips1971 Level 1 Level 1 (10 points)

    I rang Apple support there is nothing they can do great stuff Apple

  • Neo707 Level 1 Level 1 (5 points)

    Well, I had thought about that option but anticipated there was nothing they could do and didn't bother.


    What I did do though, was use the iCloud feedback form to make them aware of this thread. Hopefully someone actually reads that stuff.

  • pips1971 Level 1 Level 1 (10 points)

    Thanks for iCloud feedback form just sent it off

  • theBigD23 Level 1 Level 1 (20 points)

    I think I see the problem. I have a VIP with 2 unread even though all are read and this issue is not on the iOS devices and the Mac. The problem, for me at least, is that there were 5 emails in the inbox for the VIP with another person responding as 2 of those emails and they were grouped correctly in the other devices. The VIP shows as 2 in iCloud, which corresponds to the number of replies from the non VIP person.


    The unread and marking as read again does work, but my hope Apple will fix this.

  • DickM Level 1 Level 1 (5 points)

    just opened email on icloud on a PC and lo and behold 2 VIPs have unread emails that don't exist. 15 in one and 9 on another, and the counter on the top adds up to 72!!

    Apple are gormless sometimes. Any ideas?

    My own MBP, ipad, and iphone show correct notifidations however. Perhaps I should never log on through a PC!

  • ionel-ciprian Level 1 Level 1 (0 points)

    Had the same problem for a while now. I think it's a bug.

    Today I managed to make the notification disappear. I went to a VIP with the issue and marked one of the older emails as unread. After that I have selected the inbox and then went back again to the VIP and selected that email such that it became read again. While doing this, the notification correctly updated.


    Edit: Oups! False alarm. After selecting to the inbox again, the notification reappeard. After playing a litle bit with marking a VIP email unread and reading it again, I even managed to get the VIP node showing me that there are -1 unread emails... Definetly a bug which I hope they fix soon.

    Screen Shot 2013-02-02 at 10.00.11.png

    Message was edited by: ionel-ciprian

  • pips1971 Level 1 Level 1 (10 points)

    Screen Shot 2013-02-18 at 19.48.05.png

    having  the Same problem What do you think Apple will do

  • Neo707 Level 1 Level 1 (5 points)

    I suppose they won't do anything. Seeing as it's been an ongoing annoyance since September 2012.


    I myself switched back to gmail. There's a couple of things that Apple does really well but web based services? Honestly Apple fails badly at webservices.


    Remember iDisk which worked similarly to Dropbox? Well, guess what it's gone for the pile of manure that is iCloud/iWork. Meanwhile Dropbox goes multibillion IPO. I wish Apple would get their act together or just leave webservices for good.

  • pips1971 Level 1 Level 1 (10 points)

    apple  it  just  works.   hahahhahahahahahahahahahahahahahahahahahahahahahahahahah

    Hurry up and get this working you .....................

  • garodorus Level 1 Level 1 (0 points)

    Update - sorry, what I posted below has only worked for about 10 minutes, - now it's all back to annoying again! forget it. Apple, get moving!!!


    Well, I had the same amazingly annoying problem and managed to fix it by following @lwfromeugene's solution, although it didn't help immediately. So this is what I did:

    • Closed the web interface and cleared my browser cache (don't know if this was necessary)
    • Went to the iPhone mail app and selected all messages from the VIP in question within the VIP folder
    • marked them unread - upon which the iPhone app crashed(!)
    • Then I went to my web browser (IE, ahem; but it wasn't Microsoft's fault for once, same problem on Firefox) and had all those newly unread messages in my VIP folder as well as in the normal inbox.
    • In the appropriate VIP folder I just selected all messages and marked them as read - whereupon the annoying unread marking disappeared here, and JUST ONE (the surplus one!) was still highlighted in the normal inbox.
    • Then I went to the normal inbox, and again selected all messages - and lo and behold, I was able to mark them all as "read"; so now the web interface is ok.
    • Meanwhile, on my iPhone: I multitasking-closed the crashed mail app, restarted it - and now I had 19(!) "unread" messages. These were easy to mark as read though; so now all is OK.


    But - honestly - Apple really should get rid of this bug, can't be that difficult. Hope I was able to help some of you out!