John 32

Q: Cannot get mail the connection to the server failed

cannot get mail the connection to the server failed

iPod touch, iOS 6

Posted on Sep 20, 2012 10:43 AM

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Q: Cannot get mail the connection to the server failed

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  • by RavinduW,

    RavinduW RavinduW Feb 27, 2013 2:38 AM in response to John 32
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    Feb 27, 2013 2:38 AM in response to John 32

    Google have stopped supporting Exchange ActiveSync for new users as of 30th January 2013. Existing ActivSync users will be able to continue syncing Gmail, Contacts and Calendars using Exchange ActivSync on their iOS devices but new users have use IMAP for email, CarDAV for Contacts and CalDAV for calendars.

     

    http://support.google.com/a/bin/answer.py?hl=en&answer=2716936

  • by HenzAppleOnDesk,

    HenzAppleOnDesk HenzAppleOnDesk Mar 4, 2013 4:55 PM in response to RavinduW
    Level 1 (5 points)
    Mar 4, 2013 4:55 PM in response to RavinduW

    RavinduW, thank you so much for your reference! I kept searching around for solutions why my existing gmail accounts worked but the newly created one didn't work, and didn't even aware that google made the move!

     

    You saved my time, thank you!

  • by magbol,

    magbol magbol Mar 11, 2013 11:39 AM in response to mbinette
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    Mar 11, 2013 11:39 AM in response to mbinette

    Excellent, mbinette! Worked very well.

  • by egghead1245,

    egghead1245 egghead1245 Mar 11, 2013 1:07 PM in response to magbol
    Level 1 (0 points)
    Mar 11, 2013 1:07 PM in response to magbol

    It could also be that there is a problem with your wifi connection since i have been through this problem many times.

  • by Ayman T,

    Ayman T Ayman T Mar 14, 2013 2:20 AM in response to John 32
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    Mar 14, 2013 2:20 AM in response to John 32

    i have same problem with connection with server     email     with my macbook pro and iphone   how solve this problem 

  • by Hopethishelpsuguys,

    Hopethishelpsuguys Hopethishelpsuguys Mar 16, 2013 4:45 PM in response to John 32
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    Mar 16, 2013 4:45 PM in response to John 32

    Hi there, I have had the same problem.

    I have 2 hotmail email addresses and this started happening.

    Go to settings, mail, add new account, Microsoft exchange, enter details and then it should work.

    Believe it or not I have used one hotmail account on Microsoft exchange and 1 through hotmail and they now both work on my ipad and iPhone 5.

    Oh and as I'm new hope this helps you all.

  • by Hopethishelpsuguys,

    Hopethishelpsuguys Hopethishelpsuguys Mar 16, 2013 4:48 PM in response to Ayman T
    Level 1 (0 points)
    Mar 16, 2013 4:48 PM in response to Ayman T

    Hi there, I have had the same problem.

    I have 2 hotmail email addresses and this started happening.

    Go to settings, mail, add new account, Microsoft exchange, enter details and then it should work.

    Believe it or not I have used one hotmail account on Microsoft exchange and 1 through hotmail and they now both work on my ipad and iPhone 5.

    Oh and as I'm new hope this helps you all.

  • by the_jp,

    the_jp the_jp Mar 27, 2013 11:04 AM in response to Schwindy City
    Level 1 (0 points)
    Mar 27, 2013 11:04 AM in response to Schwindy City

    Thanks man. Ive been dealing with this issue for quite a while.

    I was so fed up of getting the same error everytime that i would check my email that I decided to solve it. I looked it up everywhere and found useless solutions. until i came across your post. it was as simple as you explained. (Crap, why didnt i think of that months ago! )

     

    Anyways, I agree with you, i think that somehow the account is re-associated in the device. Awesome!

     

    Thanks again!

  • by the_jp,

    the_jp the_jp Mar 27, 2013 11:28 AM in response to Schwindy City
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    Mar 27, 2013 11:28 AM in response to Schwindy City

    nevermind. It worked for a coupla minutes and then i started getting the same effing error

    SOS

  • by the_jp,

    the_jp the_jp Mar 27, 2013 11:51 AM in response to mbinette
    Level 1 (0 points)
    Mar 27, 2013 11:51 AM in response to mbinette

    Thanks! It worked for me. However, calendar events disappear even though the calendar option is in "on" position. How do I get my events on my phone again?

    please, help

     

    Thanks again

  • by Googletrei,

    Googletrei Googletrei Mar 31, 2013 5:03 AM in response to John 32
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    Mar 31, 2013 5:03 AM in response to John 32

    I tried EVERYTHING !!!! Nothing seems to work for my new iPad. The old one works fine!!!! I think I'll just take to to apple geniuses in store soon. rant over

  • by delightnz,

    delightnz delightnz Apr 2, 2013 6:49 PM in response to Googletrei
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    Apr 2, 2013 6:49 PM in response to Googletrei

    Hiya,

     

    I went through all the "troubleshooting" in spite of knowing it was my iCloud account & not the iPod touch.

     

    Finally got it going when I went to Settings>Mail, deleted my icloud account & then instead of just re-adding the iCloud account I added it manually under "Other" (instead of "iCloud"). I used the mail server settings from this page http://support.apple.com/kb/ht4864.

     

    I can't understand why it doesn't work setting it up under the iCloud setting. That should "just work". But I've been without email for 2 days until I finally did this.

     

    It was when I finally got around to setting up iCloud that my email failed. Not impressed.

  • by TheSMacDown,

    TheSMacDown TheSMacDown Apr 4, 2013 10:22 AM in response to mbinette
    Level 1 (0 points)
    Apr 4, 2013 10:22 AM in response to mbinette

    Bravo mvinette!  Thank you very much, this worked for me!

  • by delightnz,

    delightnz delightnz Apr 9, 2013 2:17 AM in response to delightnz
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    Apr 9, 2013 2:17 AM in response to delightnz

    Just out of interest my account that had stopped working just started again (in the last 10 minutes).

     

    I'd added my @me account via "other" as I mentioned above. My iCloud account still showed in the email client but didn't work (when I'd click on it I'd get "cannot connect to server"). So I wasn't clicking on it, but it was still there. Just now I got two tones announcing emails & only 1 email was there so I checked the other account & all the lost emails are there as was the new one. Go figure!

     

    I changed nothing, so something must've changed at Apple's end. I'm just annoyed their support weren't more helpful a week ago when I told them there was a problem. Hate to think how many people have been affected.

     

    Thank goodness it's fixed...now I just have to remove the duplicate account I added to circumvent the problem.

  • by delightnz,

    delightnz delightnz Apr 9, 2013 2:25 AM in response to delightnz
    Level 1 (0 points)
    Apr 9, 2013 2:25 AM in response to delightnz

    Spoke too soon.

     

    Deleted 2nd account & now the iCloud account can't connect to the server. Don't know what's going on. Mad.

     

    Best go set up my workaround again.

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