9 Replies Latest reply: Aug 22, 2013 8:48 AM by infantry42
brendafromla Level 1 (0 points)

wifi is grayed out on phone and states no wifi connection

I tried to reset but no help

Under General wi-fi address states N/A also

iPhone 4S, iOS 5.1.1
  • sabalsam Level 1 (0 points)

    The grayed out wireless icon means that the wireless is not being seen by the software.  Make a genius bar appointment and they should replace the phone under warranty.

  • Leon Drury Level 1 (0 points)

    Same problem, bluetooth and wireless grayed out!


    I have tried:


    - Switch off and on

    - Reset network settings

    - Airplane mode off/on toggle

    -Upgrading the iPhone4S to IOS 6


    Any other suggestions?

  • MegaAnt Level 1 (0 points)

    I have the same problem just bought a new iphone 5 and the wifi is grayed out and bluetooth also. It was working before I restored from back up.

  • Umer Malik123 Level 1 (0 points)

    Hi All............ I know you all must be worried about WIFI grayed out problem and some IPhone have also problem in Bluetooth's specially in 4s this problem is very common. I had same problem, I tried every solutions i reset network setting, reset my phone try to downgrade software but none helps me. So here I am telling you this is not the problem of software its the problem of hardware. Now before telling you the solution let me clear that some people think that this problem is in IOS 6 but their is no problem with IOS 6 its the problem of hardware. So let's come to solution.


    1: Turn off your IPhone. (any model, I had problem in 4s)

    2: Warp your phone in a polythene bag.

    3: Then put your phone in refrigerate Frazier for at least 20 minutes.

    4: Then open your phone from polythene bag and turn on.

    The WIFI and Bluetooth will start working. And if after some time WIFI or Bluetooth grayed out again believe  this process and extend the time from 20 minutes to 30 minutes.

    The solution is very stupid I know but believe or not it works. Please try now and let me know it work or not.

  • ckuan Level 7 (29,359 points)

    IOS: Wi-Fi or Bluetooth settings greyed out or dim.


  • celeopatra Level 1 (0 points)

    I tried this. My wifi went back to normal for a while, then it grayed out again! Should I try it over again?

  • infantry42 Level 1 (0 points)

    My wifi is greyed out and I just got off the phone with Apple support. They said it was a software issue and a tech could fix it over the phone but I would have to renew the maintence contract. I asked why the factory reset didn't fix the issue and she said it doesn't fix all problem but if I spent the $139 for repair contact they can tell me how to fix it over the phone. She was very pushy after i said i didn't want the contact and would not help me after I said no.

  • Sodaboy1978 Level 3 (620 points)

    Back up your phone to your computer using itunes. Put your phone in DFU mode or recovery mode and have itunes restore the phone and set it up as a new phone. If those steps don't work its a hardware issue and it would need to be replaced. If you need help over the  phone its $19 Pay per incident and 69 dollars for applecare protection.

  • infantry42 Level 1 (0 points)

    Did that multiple time, still greyed out. The tech was really pushy about selling me the extra warranty and that it could be fixed immediately if I got the new warranty. I guess they get a commission if they sell a warranty.