You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iOS 6 Bluetooth problems

So I have an iPhone 4S and IPad 2. I have updated them both to iOS 6 and am having Bluetooth problems on both devices... It connects and plays for about a minute and for some odd reason it cuts out every couple seconds/minutes. I have to keep pausing or skipping tracks in order for the music to play comfortably again. This happens to me on BOTH devices and also happens on my buddies iPhone 4S as well.


I never had any of these problems in iOS 5... So does anyone know if it could be a bug or how I can fix it?



Using- Beats Wireless

iPhone 4S, iOS 6

Posted on Sep 20, 2012 11:42 AM

Reply
506 replies

Apr 1, 2013 6:51 AM in response to Stevo14896

My Iphone5 worked great with bluetooth in my Audi A5...about 1-2 weeks ago it nolonger will load directory and only show number coming in -- no memory for names, past calls, etc., although the phone hands free works


I've tried deleting the phone and repairing to no avail. I see the discussion here...what's the deal...is it the software upgrades? The upgrade that just came out is no better.


what's the story? What to do?

thanks anyone.

Apr 1, 2013 9:47 AM in response to fresh1treuk

So I have a JVC KD-R821BT car stereo for about a year or so. Things worked flawlessly with my old iPhone 4s which was on 5.x. Now that I have an iPhone 5 on 6.xx, I'm still able to pair and unpair, hear music via Bluetooth without any dropouts. I can access my phone book and I can still make and receive phone calls via my car stereo. All of this without having to jailbreak/safe mode/whatever.


But here's my thing - although I said I can make and receive phone calls via the JVC/Bluetooth/iP5, this function is next to useless since I got my iP5/iOS 6.xx because the called/calling party reports it can't understand me at all. They report my voice is utterly distorted.


At first, I was angry about Apple as most of us here are. Then I checked with JVC and found out that since February, they are offering a firmware update for a lot of their models which has "correcting Bluetooth issues" as a single release note. Of course, for my car stereo, there is no update available! So I contacted JVC customer support asking for help. I said that they are obviously aware of that problem due to the fact that there actually are firmware upgrades available for a lot of other models. Brief reply: "At present, there are no firmware upgrades available for your specific model. Statements about further developments are not possible. We regret to not being able to give you any other answer than this."!


Since I received this answer, I'm not angry with Apple anymore. I realized that Apple obviously upgraded (or at least changed) BT support within iOS to the latest version or something like that and that JVC actually are the ones NOT following that BT development, at least not on my specific car stereo model, even though they could which is proven by making firmware upgrades available for other models. Most likely, this is where my problems arise from. I don't know anything about backwards compatibility between Bluetooth versions, but it seems obvious that there is no backwards compatibility here.


The thing bugs me most is that it wouldn't help to get a new car stereo. Who knows - the BT support within iOS may change again in a couple of weeks or months, and if there weren't any firmware upgrades for a possible new car stereo (like at present with my old one), I'd be fooled again. And as I'm not willing to spend a couple of hundreds of bucks every few months for a new car stereo, I will leave the situation as it is at the moment. I still hope that there might be a firmware update for my current JVC car stereo someday.


Happy Easter everyone.

Apr 13, 2013 11:19 AM in response to Sdk3

I called Apple Support over a week ago regarding this same problem...my NEW iphone5 that I updated to ios6.x.x (pick one, because it doesn't matter)...my iphone4 worked fine and paired, etc...however, I hadn't updated my 4 to ios6...now this phone won't work in my brand new car (previous phone did)...and won't work with my fairly new AirportExpress in my house to play music...iphone won't show ANY 'discoverable' devices at all! This guy was supposed to personally call me back regarding this issue (I have a ticket #) last Thursday...never did. I can play music via airport express in my house now..as long as I don't touch the 'bluetooth' option on my phone...then it just 'spins and spins' trying to find a discoverable device and keeps cutting the music out intermittently...same in the car...music cuts out, can't play music in my car...unless I 'delete' my phone from the car and just use an aux cord, then I can play...Apple refuses to think this is an io6 issue at all! Always blames the firmware...just a coincidence that thousands of people started having this problem?

Apr 15, 2013 4:20 AM in response to Dogcow-Moof

If the said "new standard" is implemented correctly by Apple in the phone why I cannot remove my 2009 MBP from the phone's bluetooth list only in Safe Mode?


Oh wait! Maybe Apple poorly implemented the bluetooth standard in my MBP and therefore it is not compaltible with the iphone's new standard. LOL.


And if Apple did that, why there is not a single patch for this in the Mac OS? And if they cannot implement the said "new standard" in their own porduct how dare they expect to do that in other manufacturers device? Oh wait! Maybe it's just a serious problem which affetcs a lot of peolple and which needs to ber solved.


Apple should figure out how solve the problem by themselves. I do not care about standards and other stuff. I just want my phone to work properly. If they have to implement two separate standards or six hundred I don't care. It's not my bussines. They should act because they created the issue. It's that simple.


<Edited By Host>

Apr 15, 2013 12:53 AM in response to TamasK

i just want to add my bluetooth experience.

I have an iPad 3rd gen and have the same drop outs every couple minutes that drives many other people mad (with a sony bluetooth speaker). I also have an iPhone 5 and everything works fine with it (same OS version).


So, it shouldn't be the problem of the sony speaker. right?


I tried another iPad 3 with an old OS (my friend never upgraded to iOS 6) and voila, everthing works fine, no dropout, perfect streaming as it should be.

Now, i called apple support, discribing my problem and they agreed that its probably an iPad issue. they replaced my iPad, i've got a new one, put back on my image and the iOS 6.x and i had the exactly same problem again.

So, i think its strongly related to the iOS 6 and specific hardware. I will contact Apple again. I hope they have a better solution soon.

I am sure there must be some changes from iOS 5 to iOS 6 in the bluetooth implementation, otherwise this problem wouldn't occure with so many devices after the upgrade.

Apr 15, 2013 1:42 AM in response to natophonic

natophonic wrote:


chrisfromhove wrote:


... supervisor who said Apple could not be held responsible for the performance of third party equipment after software updates....

Wow... that's the sort of response I'd expect from a 2nd tier Andriod 'compatible' manufacturer, not Apple.


Why?


Apple can't be held responsible for third-party devices.


It's like complaining to Ford if your Mustang doesn't like fuel from "Joe's Gas Station."

Apr 15, 2013 1:54 AM in response to Dogcow-Moof

William Kucharski wrote:


natophonic wrote:


chrisfromhove wrote:


... supervisor who said Apple could not be held responsible for the performance of third party equipment after software updates....

Wow... that's the sort of response I'd expect from a 2nd tier Andriod 'compatible' manufacturer, not Apple.


Why?


Apple can't be held responsible for third-party devices.


It's like complaining to Ford if your Mustang doesn't like fuel from "Joe's Gas Station."


Not necessarilly... from my viewpoint it's like having a car that, for years, I was able to fill up at Shell, Texaco, BP. Then one day I take my car in for a service and the dealer fits a device to the fuel pump that stops it working if I use Shell and Texaco, forcing me to use BP, and even then the car runs sluggish when I put the aircon on.


To recap... under iOS 4 my Bluetooth car kit worked perfectly, under iOS 5 and 6 it doesn't. Who made changes? Apple. Who's fault is it? Apple. Who needs to fix it? Apple. Who's refusing to fix it? Apple.


Case closed.

Apr 15, 2013 3:17 AM in response to bailey#70

bailey#70 wrote:


To recap... under iOS 4 my Bluetooth car kit worked perfectly, under iOS 5 and 6 it doesn't. Who made changes? Apple. Who's fault is it? Apple. Who needs to fix it? Apple. Who's refusing to fix it? Apple.



So by that basis you're at fault for not sticking with iOS 4.


Most every device that has had issues with Bluetooth and iOS 6 has been fixed by a firmware update from its manufacturer.


If you have a device that doesn't interoperate with the latest Bluetooth standards, demand a fix from your device's manufacturer.


As far as Bluetooth connections between iOS devices and Macs, it depends on what you're trying to do; Apple only supports such a connection for tethering, not for data transfer.

iOS 6 Bluetooth problems

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.