HT203512: iCloud: Account troubleshooting

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khep
Level 1 (0 points)

Q: Unable to access apple ID to update new email address/apple ID for iCloud on iPhone4...

I recently changed my email address/apple ID with the store/apps/etc, but when I go <settings>/<iCloud> on my iPhone 4, the old email/apple ID is unchangeable... only my password is alterable.

 

How do I access this ID bar to change/update my apple ID?

iPhone 4, iOS 6

Posted on Sep 20, 2012 11:45 AM

by Michael Black,Solvedanswer
Michael Black Michael Black
Level 7 (25,330 points)
A:

You will need to delete the account, and add it back with the new primary email address for your AppleID.  I know it sounds awkward (well, it is), but removing it and adding back will change it over to use the new login.

Posted on Sep 20, 2012 11:46 AM

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khep

Q: Unable to access apple ID to update new email address/apple ID for iCloud on iPhone4...

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  • by Michael Black,Solvedanswer

    Michael Black Michael Black Sep 20, 2012 11:46 AM in response to khep
    Level 7 (25,330 points)
    Sep 20, 2012 11:46 AM in response to khep

    You will need to delete the account, and add it back with the new primary email address for your AppleID.  I know it sounds awkward (well, it is), but removing it and adding back will change it over to use the new login.

  • by moni023,

    moni023 moni023 Jan 13, 2013 12:13 PM in response to Michael Black
    Level 1 (0 points)
    Jan 13, 2013 12:13 PM in response to Michael Black

    I have the same probelm. If I delete my old icloud account, will I lose all my free and purchased Apps? Will I also lose all my information, pics, etc.. that I have saved on the cloud? 

  • by frazzled123,

    frazzled123 frazzled123 Jan 30, 2013 2:47 PM in response to moni023
    Level 1 (0 points)
    Jan 30, 2013 2:47 PM in response to moni023

    That's my question. too.

  • by Michael Black,

    Michael Black Michael Black Jan 31, 2013 4:13 AM in response to moni023
    Level 7 (25,330 points)
    Jan 31, 2013 4:13 AM in response to moni023

    No, and no.  Purchases have nothing to do with iCloud.  Your purchase record is kept by Apple and you can re-download your purchases as you wish, but that has nothing at all to do with iCloud.

     

    The content on your iPhone will need to be sync'd to the new iCloud account you will make with the new or correct AppleID, but you will loose nothing that is already on your iPhone.

  • by anne-mareifrommd,

    anne-mareifrommd anne-mareifrommd Nov 21, 2013 8:09 AM in response to Michael Black
    Level 1 (0 points)
    Nov 21, 2013 8:09 AM in response to Michael Black

    I just posted my question, but I've just done the same—changed email acct, so updated my Apple ID, iTunes reads it fine etc., but my iCloud still wants to use old email/apple id... I did try to delete the iCloud acct as you mentioned, but then it tosses me the 'enter password' message for my old acct, which I know, but it reads it as an error since I no longer have that email, so I'm stuck! Any thoughts?

    Thanks!