Q: Exchange mail after iOS 6 upgrade not working

Question

Schwindy City

Level 1 (5 points)

Q: Exchange mail after iOS 6 upgrade not working

I had this working fine and then upgraded to iOS 6. I now get "cannot get mail the connection to the server failed". Anyone else having issues with Exchange mail after iOS 6 upgrade?

iPad, iOS 6

Posted on Sep 20, 2012 12:42 PM

I have this question too

Solved

Schwindy City

Level 1 (5 points)

A:

Disregard. I played around a bit and got it working. For anyone else that is having this issue, here is how I solved it.

Settings -> Mail, Contacts, Exchange -> Exchange (under Accounts) -> Account (under Exchange) -> clicked at end of username field -> Done (on account screen) -> Done (on Exchange screen)

So basically I changed nothing but I think this somehow re-associated the account with the iPad by hitting done. Would love some more insight into why this worked, but it worked.

Posted on Sep 20, 2012 12:57 PM

Q: Exchange mail after iOS 6 upgrade not working

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by Schwindy City,Helpful

Schwindy City Sep 20, 2012 12:43 PM in response to Schwindy City
Level 1 (5 points)

Sep 20, 2012 12:43 PM in response to Schwindy City

I should also mention that my Gmail is working fine and I have tried powering the iPad off and back on.
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by Jharder2591,

Jharder2591 Sep 20, 2012 6:10 PM in response to Schwindy City
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Sep 20, 2012 6:10 PM in response to Schwindy City

I'm actually having a similar issue. The native email application on my iPhone will not load or send emails. It acts like its going to but then sits and loads till I close it. Have an iPhone 4 running straight talk.
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by guruhead13478,

guruhead13478 Sep 20, 2012 6:44 PM in response to Schwindy City
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Sep 20, 2012 6:44 PM in response to Schwindy City

I have the same issue with Exchange, it was working part of the day after upgrading to IOS 6, but then just stopped working. I deleted the exchange account and added it back and its still broken. Recycled the phone a few times as well.
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by guruhead13478,

guruhead13478 Sep 20, 2012 6:45 PM in response to guruhead13478
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Sep 20, 2012 6:45 PM in response to guruhead13478

Looks like my gmail and iMessage are hosed too Not to mention passbook.
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by pittnick,

pittnick Sep 20, 2012 8:11 PM in response to Schwindy City
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Sep 20, 2012 8:11 PM in response to Schwindy City

I had similar issues that would not resolve by resetting phone...or reinstalling Exchange
I finally hit, reset network settings and it cleared it right up....
Not sure if that was by fluke or if something was held up in there
Good luck to you all...
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by Jules71,

Jules71 Sep 21, 2012 2:06 AM in response to pittnick
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Sep 21, 2012 2:06 AM in response to pittnick

The reset on network settings fixed my connection to mail account instantly! Thanks so much Pittnick.
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by footdoc2007,

footdoc2007 Sep 21, 2012 1:44 PM in response to pittnick
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Sep 21, 2012 1:44 PM in response to pittnick

This fixed my issue with my iphone but not with my ipad .
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by mike12345678,

mike12345678 Sep 23, 2012 4:19 PM in response to footdoc2007
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Sep 23, 2012 4:19 PM in response to footdoc2007

I am having same issue with my New iPad. Cust Serv says wait til Monday am and attempt again. Apparently a sever issue on their end.
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by mr.hermus,

mr.hermus Sep 24, 2012 8:54 AM in response to Schwindy City
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Sep 24, 2012 8:54 AM in response to Schwindy City

Same issue here. The reset on network settings did not fix the problem.
removed the account entered it new no result
I don't have an exchange account so that won't work for me
Any help welcome
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by michels1234,

michels1234 Sep 25, 2012 1:59 AM in response to Jules71
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Sep 25, 2012 1:59 AM in response to Jules71

Jules71,

what do you mean by reset on network settings?
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by mr.hermus,

mr.hermus Sep 25, 2012 2:07 AM in response to michels1234
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Sep 25, 2012 2:07 AM in response to michels1234

Reset networksettings to factory state…
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by michels1234,

michels1234 Sep 25, 2012 2:13 AM in response to mr.hermus
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Sep 25, 2012 2:13 AM in response to mr.hermus

where in IOS 6?
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by mr.hermus,

mr.hermus Sep 25, 2012 2:19 AM in response to michels1234
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Sep 25, 2012 2:19 AM in response to michels1234

In dutch system:instellingen/Algemeen/Stel opnieuw in/Herstel netwerkinstellingen
should be something like
Settings/Regular/Reset settings/Reset networksettings
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Page 1 of 3 last

Accepted Answer · Sep 20, 2012 12:57 PM

Schwindy City

Level 1 (5 points)

Sep 20, 2012 12:57 PM in response to Schwindy City

Disregard. I played around a bit and got it working. For anyone else that is having this issue, here is how I solved it.

Settings -> Mail, Contacts, Exchange -> Exchange (under Accounts) -> Account (under Exchange) -> clicked at end of username field -> Done (on account screen) -> Done (on Exchange screen)

So basically I changed nothing but I think this somehow re-associated the account with the iPad by hitting done. Would love some more insight into why this worked, but it worked.

HT201729: Set up Exchange ActiveSync on your iPhone, iPad, or iPod touch

Q: Exchange mail after iOS 6 upgrade not working

All replies

Helpful answers

by Schwindy City,Helpful

by Schwindy City,Solvedanswer

by Jharder2591,

by guruhead13478,

by guruhead13478,

by pittnick,

by Jules71,

by footdoc2007,

by mike12345678,

by mr.hermus,

by michels1234,

by mr.hermus,

by michels1234,

by mr.hermus,

HT201729: Set up Exchange ActiveSync on your iPhone, iPad, or iPod touch

Q: Exchange mail after iOS 6 upgrade not working

All replies Helpful answers

by Schwindy City,★Helpful

by Schwindy City,Solvedanswer

by Jharder2591,

by guruhead13478,

by guruhead13478,

by pittnick,

by Jules71,

by footdoc2007,

by mike12345678,

by mr.hermus,

by michels1234,

by mr.hermus,

by michels1234,

by mr.hermus,

All replies

Helpful answers

by Schwindy City,Helpful