Exchange mail after iOS 6 upgrade not working

Question

Exchange mail after iOS 6 upgrade not working

I had this working fine and then upgraded to iOS 6. I now get "cannot get mail the connection to the server failed". Anyone else having issues with Exchange mail after iOS 6 upgrade?

iPad, iOS 6

Posted on Sep 20, 2012 12:42 PM

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Answer 1

Best reply

Schwindy City Author

Level 1

10 points

Sep 20, 2012 12:43 PM in response to Schwindy City

I should also mention that my Gmail is working fine and I have tried powering the iPad off and back on.

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Answer 2

Sep 20, 2012 12:57 PM in response to Schwindy City

Disregard. I played around a bit and got it working. For anyone else that is having this issue, here is how I solved it.

Settings -> Mail, Contacts, Exchange -> Exchange (under Accounts) -> Account (under Exchange) -> clicked at end of username field -> Done (on account screen) -> Done (on Exchange screen)

So basically I changed nothing but I think this somehow re-associated the account with the iPad by hitting done. Would love some more insight into why this worked, but it worked.

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Answer 3

Sep 20, 2012 6:10 PM in response to Schwindy City

I'm actually having a similar issue. The native email application on my iPhone will not load or send emails. It acts like its going to but then sits and loads till I close it. Have an iPhone 4 running straight talk.

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Answer 4

Sep 20, 2012 6:44 PM in response to Schwindy City

I have the same issue with Exchange, it was working part of the day after upgrading to IOS 6, but then just stopped working. I deleted the exchange account and added it back and its still broken. Recycled the phone a few times as well.

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Answer 5

Sep 20, 2012 6:45 PM in response to guruhead13478

Looks like my gmail and iMessage are hosed too 😟 Not to mention passbook.

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Answer 6

pittnick

Level 1

5 points

Sep 20, 2012 8:11 PM in response to Schwindy City

I had similar issues that would not resolve by resetting phone...or reinstalling Exchange

I finally hit, reset network settings and it cleared it right up....

Not sure if that was by fluke or if something was held up in there

Good luck to you all...

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Answer 7

Jules71

Level 1

4 points

Sep 21, 2012 2:06 AM in response to pittnick

The reset on network settings fixed my connection to mail account instantly! Thanks so much Pittnick. 🙂

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Answer 8

Sep 21, 2012 1:44 PM in response to pittnick

This fixed my issue with my iphone but not with my ipad 😟 .

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Answer 9

Sep 23, 2012 4:19 PM in response to footdoc2007

I am having same issue with my New iPad. Cust Serv says wait til Monday am and attempt again. Apparently a sever issue on their end.

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Answer 10

Sep 24, 2012 8:54 AM in response to Schwindy City

Same issue here. The reset on network settings did not fix the problem.

removed the account entered it new no result

I don't have an exchange account so that won't work for me 😟

Any help welcome

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Answer 11

Sep 25, 2012 1:59 AM in response to Jules71

Jules71,

what do you mean by reset on network settings?

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Answer 12

Sep 25, 2012 2:07 AM in response to michels1234

Reset networksettings to factory state…

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Answer 13

Sep 25, 2012 2:13 AM in response to mr.hermus

where in IOS 6?

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Answer 14

Sep 25, 2012 2:19 AM in response to michels1234

In dutch system:instellingen/Algemeen/Stel opnieuw in/Herstel netwerkinstellingen

should be something like

Settings/Regular/Reset settings/Reset networksettings

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Answer 15

Sep 25, 2012 2:45 AM in response to Schwindy City

In my case there are 2 problems :

one was that some mail were not delete ??!! in the phone ==> this is right now fix by going in exchange OWA and in the mobile phone liste who have access by deleting the iPhone. After this problem is fixed on my iPhone.
Request meeting not deleted after accept on the iPhone ==> still not working.

Reset the network setting doesn't changed nothing.

Message was edited by: michels1234

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