powerc54

Q: cannot change restrictions on allowed content

My iphone 4S has music and podcasts greyed out to "clean" on allowed content (under restrictions).  I haven't got parental restrictions on itunes itself and I haven't got parental restrictions on allowed content either but I cannot change it to "explicit"....can anyone help - what am I doing wrong or am I missing something?

iPhone 4S, iOS 6

Posted on Sep 20, 2012 2:02 PM

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Q: cannot change restrictions on allowed content

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  • by bigbronco82,

    bigbronco82 bigbronco82 Dec 4, 2012 10:17 PM in response to powerc54
    Level 1 (0 points)
    Dec 4, 2012 10:17 PM in response to powerc54

    I have the same problem. Did you ever get an answer?

  • by Leishamaree,

    Leishamaree Leishamaree Dec 6, 2012 11:18 AM in response to bigbronco82
    Level 1 (0 points)
    Dec 6, 2012 11:18 AM in response to bigbronco82

    I have never found an answer for this :-(

  • by ~freeMAHsoul~,

    ~freeMAHsoul~ ~freeMAHsoul~ Dec 6, 2012 11:44 AM in response to powerc54
    Level 1 (15 points)
    Dec 6, 2012 11:44 AM in response to powerc54

    Try downloading Explicit content and then go back and check to see if the tab is no longer greyed out.

  • by ChrisJ4203,

    ChrisJ4203 ChrisJ4203 Dec 6, 2012 11:48 AM in response to Leishamaree
    Level 9 (58,565 points)
    iPhone
    Dec 6, 2012 11:48 AM in response to Leishamaree

    To change this, you need to first enable restrictions. Once you have set the passcode and restrictions is on, then go to the Allowed Content section. Select music and Podcasts and turn on Explicit (if that is what you want), then exit Restrictions. Go back into restrictions and turn it back off.

     

    However, with restrictions off, it should not matter at all what is displayed there, since restrictions are not activated.

  • by Leishamaree,

    Leishamaree Leishamaree Dec 6, 2012 12:10 PM in response to ChrisJ4203
    Level 1 (0 points)
    Dec 6, 2012 12:10 PM in response to ChrisJ4203

    My restrictions are disabled but it will still not play explicit songs that I have bought on iTunes. When I enable restrictions, the option to change the allowed content for Music & Podcasts is greyed out.

  • by ChrisJ4203,

    ChrisJ4203 ChrisJ4203 Dec 6, 2012 12:14 PM in response to Leishamaree
    Level 9 (58,565 points)
    iPhone
    Dec 6, 2012 12:14 PM in response to Leishamaree

    When you enable restrictions, are all of the Allow on? After you enabled restrcitions, did you exit settings like I told you? You have to exit and then re-enter to enable that control.

  • by Leishamaree,

    Leishamaree Leishamaree Dec 6, 2012 1:04 PM in response to ChrisJ4203
    Level 1 (0 points)
    Dec 6, 2012 1:04 PM in response to ChrisJ4203

    Yep all of my allows are on.

     

    I can't select Music & podcasts - it is always greyed out, no matter what. All other categories can be selcted (films, tv programmes, apps) just not Music & podcasts.

  • by ChrisJ4203,

    ChrisJ4203 ChrisJ4203 Dec 6, 2012 1:16 PM in response to Leishamaree
    Level 9 (58,565 points)
    iPhone
    Dec 6, 2012 1:16 PM in response to Leishamaree

    I'm guessing that you exited Settings like I recommended and then entered again? After doing that, you might need to do a reset on the phone. Hold the sleep/wake and home buttons together until you see the Apple logo and then release. After the phone restarts, see if that helps. I did not have any trouble doing this.

     

    Couple of questions, do you have the phone connected to an Exchange server? If so, does the Exchange administrator configure the devices? Where are you located?

  • by Leishamaree,

    Leishamaree Leishamaree Dec 6, 2012 2:01 PM in response to ChrisJ4203
    Level 1 (0 points)
    Dec 6, 2012 2:01 PM in response to ChrisJ4203

    Yes it is connected to an Exchange Server, which is looked after by my company's IT department. Im guessing from your questions, only they can change it?

  • by ChrisJ4203,

    ChrisJ4203 ChrisJ4203 Dec 6, 2012 2:04 PM in response to Leishamaree
    Level 9 (58,565 points)
    iPhone
    Dec 6, 2012 2:04 PM in response to Leishamaree

    It is possible that they have configured that as part of the settings for use of the device on their network. You could always ask, however it does not mean it could be changed. The IT can make several changes to the devices access based on security settings for Exchange, including disabling the camera (as an example). Again, you can ask, however it does not mean it can be changed.

  • by andymorgan3,

    andymorgan3 andymorgan3 Dec 6, 2012 2:04 PM in response to Leishamaree
    Level 1 (120 points)
    Dec 6, 2012 2:04 PM in response to Leishamaree

    ya, dang servers. some are company controlled. - can you try on a different wifi network?

  • by ChrisJ4203,

    ChrisJ4203 ChrisJ4203 Dec 6, 2012 2:12 PM in response to andymorgan3
    Level 9 (58,565 points)
    iPhone
    Dec 6, 2012 2:12 PM in response to andymorgan3

    If the phone was configured using the iPhone configuration utility, it won't allow it no matter where they connect. Or if the company has a profile on the phone that contains the restrictions, that is for the device, as long as it is configured for the Exchange account. The only way to override it is to remove the Exchange account, if the device is not owned by the company, then make the changes. However, if you reconnect to the Exchange account, then it would change things back.

  • by AdityaS89,

    AdityaS89 AdityaS89 Jul 2, 2015 4:49 AM in response to ChrisJ4203
    Level 1 (4 points)
    iCloud
    Jul 2, 2015 4:49 AM in response to ChrisJ4203

    I have the same problem!

     

    Restrictions does not let me play explicit content!

     

    I can not play a lot of my Podcasts anymore, this problem has started after I updated to iOS 8.4.

     

    In the 'Allowed Content' section in Restrictions - Music, Podcasts & iTunes U is grayed out and I cannot change it from Clean to Explicit.

     

    Someone please help!

  • by ash.ravy97,

    ash.ravy97 ash.ravy97 Jul 2, 2015 8:56 AM in response to powerc54
    Level 1 (0 points)
    Jul 2, 2015 8:56 AM in response to powerc54

    brother I had installed VPN profiles I removed all profiles and now I can access that option !! thank god >>

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