You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

📰 Newsroom Update

Billie Eilish is Apple Music’s Artist of the Year for 2024. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iTunes Match crippled in iOS 6

iTunes Match functionality seems to be crippled in iOS 6:


  • You cannot swipe delete an individual song from your iPhone
  • You cannot swipe delete an entire album from your iPhone
  • You cannot download an individual track from an album, only the entire album
  • When 'Show all music' is selected, you cannot tell which songs / albums are stored on your phone as it shows them all with no indication of whether they're stored locally or in the cloud.


The impacts of all of this are:


  • Once you have downloaded music to your iPhone, you can no longer delete it. Which means that eventually your iPhone will be full.
  • You cannot decide to download just the tracks you want to listen to from an album any more. It's the whole thing or nothing.


These are serious changes to the way iTunes Match works on iOS devices and there has been nothing from Apple explaining the changes, users have been left to figure it out themselves. I'm not sure I want to pay for this service any more. Anyone else feel the same?

iPhone 4S, iOS 6

Posted on Sep 20, 2012 2:03 PM

Reply
185 replies

Oct 12, 2012 9:18 AM in response to Jennifer Carr

I'm going to shove two separate posts into one here:


--------------------------------------------------------


#1


I agree that not being able to easily tap a song to download in iOS6 is unfortunate, but it's really not that time consuming to quickly create a playlist of those songs. Once in the playlist, it's a single click to download them all. Again, I prefer the way it was in iOS5, but this particular change at least has a workaround that isn't too involved, and doesn't require leaving the app 🙂


--------------------------------------------------------


#2


Regarding the issue of not knowing what's on your phone. An alternative workaround to disabling iTunes Match, is to use a different app. I stumbled across this when using a music app call 'Music+' (I have no affiliation with the app - I bought it for it's song queueing feature). The app has an option to only show music that's on the phone. Since I already owned the app, this has been a better solution for me than messing with iTM settings to get that information. Obviously if you don't already own an app that has this feature, spending money to buy one is not ideal. But I just wanted to share this discovery.

Oct 12, 2012 9:32 AM in response to Spreadly

@Spreadly


I am also not sure how you are getting it to work this way with iOS 6. It used to work this way for me in iOS 5, but not 6. I have an Iphone 5 now so I don't believe reverting back to iOS 5 is an option. I have an Alpine stereo with Ipod USB connectivity, but for some reason it will only play music that is on my phone, not from Match.


Here is what I did:

-Toggled ITunes Match off

-Connected to Itunes on my computer

-Went to the music tab under my device and selected songs to sync

-Unplugged my phone and confirmed all of the songs/playlists I downloaded were there

-Toggled ITunes Match on...get the message that it will replace my library, clicked "enable"

-When I go to the music folder the Icloud icon appears. When it goes away my entire library is there.

-Go back to settings and toggle ITunes Match off


Now when I go back to my music nothing is there. Under songs it says "no songs". Nothing under artists, playlists, etc. This really blows because I liked being able to toggle it on and off. The option I am trying now is to leave Match on and download a couple of playlists I listen to regularly. I'll see how that works.

Oct 12, 2012 9:50 AM in response to steve.lawrence

OK so an update on this...maybe I am doing something wrong.


So I downloaded two playlists directly from Match onto my device (clicked the cloud icon at the bottom of each playlist and let it download). Went back to settings and turned Match off...again no music. Nothing at all in any folder.


So I download again. This time I left Match turned on but turned switched to airplane mode. Again no music. ***?! That's a great service! Glad I figured this out before my next trip. That would have sucked. So I guess my only alternative is to turn off Match, not renew my subscription and go back to downloading everything directly to my device. How do you take a great product and ruin it like that? I just converted to Apple a couple of years ago because I liked how "everything just worked". My experience with the Iphone 5 and iOS6 has been the opposite...not sure what is happening with Apple.

Oct 12, 2012 1:08 PM in response to CW5150

@CW5150



CW5150 wrote:


@Spreadly


I am also not sure how you are getting it to work this way with iOS 6. It used to work this way for me in iOS 5, but not 6. I have an Iphone 5 now so I don't believe reverting back to iOS 5 is an option. I have an Alpine stereo with Ipod USB connectivity, but for some reason it will only play music that is on my phone, not from Match.


Here is what I did:

-Toggled ITunes Match off

-Connected to Itunes on my computer

-Went to the music tab under my device and selected songs to sync

-Unplugged my phone and confirmed all of the songs/playlists I downloaded were there

-Toggled ITunes Match on...get the message that it will replace my library, clicked "enable"

-When I go to the music folder the Icloud icon appears. When it goes away my entire library is there.

-Go back to settings and toggle ITunes Match off


Now when I go back to my music nothing is there. Under songs it says "no songs". Nothing under artists, playlists, etc. This really blows because I liked being able to toggle it on and off. The option I am trying now is to leave Match on and download a couple of playlists I listen to regularly. I'll see how that works.


Hi. When I follow those steps, the music does stay on my phone when I toggle ITM off i'm afraid. I've just done it a few times to see if theres a delay showing music but it happened instantly.


The only songs that are getting deleted from the device when I turn ITM off are ones I 'streamed' but not ones I 'downloaded' to the phone either by syncing or pressing the cloud icon.. they are definately on the device whether ITM is on or off.


I suppose a reset might work? but always a pain.


I'll let you know if I think of anything.


Cheers


I'm racking my brains to think if there's something we're doing differently but I cant see it.

Oct 15, 2012 7:47 AM in response to Spreadly

Did the same. It's a good workaround but not more..

But what is most fckd up to me is that I can't delet a single song on the fly.

If I just want to get rid of one song on an album 'cause you listend to it for the hundreds time..

I realy don't use the "shuffle all music" that much anymore because of this!


There has to be an update to bring manual control back!

Oct 15, 2012 1:44 PM in response to steve.lawrence

This is a seriously bad change especially with no communication to users in advance. It also seems as if iOS 6 by default uses iTunes Match to STREAM music, not to Sync music. I only found this out when, during a 12 hour flight, I went to my iPhone and found all the music gone. All the content had been removed. It only reappeared when I was reconnected to a wifi network. I worked out how to re-download my content but this took a long time and at one point got "stuck" so I had to do a full restore of the iPhone.


3 new points to add to this discussion:


I'm wary of downloading all my content. With the old ITM I thought it synchronised what it could do the phone based on some smart algorithm, but that the iPhone would delete tracks rarely played if it needed space. Does the new iOS also do this?


When I click the cloud icon to download a smart playlist, is this "one off", or will it always download whatever content is in the smart playlist? e.g. will it automatically download tracks in my "recently ripped" playlist? If not, managing the content on my phone, without an unlimited data tarrif or wifi availability on the hoof, I am better off unsubcribing from ITM and just Synching with my Macbook Air again!


Finally, when I contacted Apple support re all of this, they did check my library and confirmed it would all be available to download again... with the exception of ... a list of about 500 tracks (which are present on my MBA but of course not on my iPhone any more). Now, correct me if I am wrong, but since I have ITM activated on my MBA, doesn't this mean any content not available on iTunes would be UPLOADED from my MBA and thus be available for ever for downloading to other devices on the same ITM account?

Oct 15, 2012 2:57 PM in response to admrh

@admrh


Hi.


IOS6 just adds streaming to the already present ability to download.


By clicking the cloud icon, it downloads to your device. By clicking the song itself, it streams to your device.


The issue some have is that you cannot download individual songs (or delete them). However you can stream individual songs...


If downloaded (cloud icon) it remains on the device indefinately, if streamed it is placed in a temporary cache, which will remain there for a while until it gets replaced down the line with a more recent 'streamed' song.


If your content reappeared when you conected to a wi-fi network it means that it is showing your icloud content, not music already downloaded to your device.


The problem with not being able to delete individual songs on the fly is there, many don't like it.


As i've said before the way it does work for me is that if you stream music (by clicking the song, rather than the cloud icon) you can delete all of your streamed songs by toggling ITM on/off.)


Regarding ITM on your MBA... Yes, it should upload all your content to the cloud, it may take a few 'update ITM''s though.


Cheers

Oct 16, 2012 7:28 AM in response to steve.lawrence

For me, the way I use my device to play music in my car, this works great with iphone 5 over LTE. I guess I just don't utilize it as most of the others who are posting in these threads. I will swipe and delete all music data in the morning, or the evening after, and any song or playlist I request from SIRI via Bluetooth is played instantly, absolutely as quick as when I had songs stored in IOS 5. As I posted elsewhere, I know this doesn't work as well as my friends iphone 5 on Sprint. His data stream is unreliable and songs skip, stutter , and often SIRI can't find playlists.


For my needs, iTunes Match is finally stable and has become an integrated part of my Acura's music system, using a Belkin Bluetooth interface, I rarely remove my iphone from my pocket, and have a vast selection of music to listen too.

Oct 21, 2012 8:59 PM in response to steve.lawrence

A Total Failure of iTunes Match on my iPhone -- Giving Up....


Well, yesterday was the last straw for my using ITM on my phone. I had to get a replacement phone due to unrelated issues. Since we cannot batch copy music from a computer before turning on ITM, all songs must be downloaded from the IT store. I set up a playlist with about 1000 songs that I hoped would download easily overnight (20 Mb/s modem -- quite fast). I started the download but after quickly downloading about 100 songs, the download rate slowed to a crawl. Five to ten minutes per song. By the morning, less than 1/4 of the library was downloaded. Even worse, I couldn't stop the download activity. Of course, this made the phone almost unusable, with constant background activity. A call to Apple and transfers to their senior engineers failed to find any resolution. I logged out of the IT store and did a hard restart and, amazing as it may seem, the downloads continued, with tons of error messages because I had logged out. Seems that I had a runaway process that survived a hard restart. My phone had become a zombie. I ended up doing a full restore as new. This time I left ITM off and just copied my music from my computer library. Easy and reliable. Got to love having the latest phone and system (iphone 5 with iOS 6) and listening to music 2005 ipod style. Thanks apple. I'll wait until they make this a functional service before trying again on my phone.

Oct 22, 2012 12:37 PM in response to matutemats

Thanks for the feedback link, I've been and left them some strong comments on just how poor I think their design and implementation of ios6 has been in regards to itunes match. Where was the testing? Where are the fixes? And why do Apple keep everything so secret? Some advance warning of the changes (if they worked) would have been nice. I think i'll bin the iphone and go back to my sony mp3 player.

Oct 22, 2012 4:56 PM in response to steve.lawrence

While I am annoyed that Apple hasn't been more forthcoming in announcing and describing how the new iTM works, and agree with many of you that it is not perfect, there is no question in my mind that the iOS 6 version of iTM is better than the iOS 5 version.


Why do I believe the iOS 6 version is superior? I'll first try to express my requirements for iTM, and then evaluate how well the two versions of iOS meet those requirements. I appreciate that my requirements may be incomplete, and that some may wish to add to them, but I'll do the best I can.


1. Load my iOS device with a "baseline" selection of music, to which I can listen at any time, regardless of available connectivity.

2. Ability to add tracks to the Baseline.

3. Ability to delete tracks from the Baseline

4. Ability to play other music in our collection on an on-demand basis, connectivity permitting. Lets call this our On-Demand Selection.

5. Ability to ration the data we use to listen to our On-Demand Selection, choosing the connectivity conditions under which we will allow ourselves to listen to the On-Demand Selection

6. Ability to monitor and control the amount of storage space that is consumed by our Permanent Selection and/or On-Demand Selection

7. Ability to identify what tracks are stored on the device at any given time. I putting this here because, from what I can gather, some people think its a requirement. I disagree, but I'll include it anyway.


So, let's apply these to the iOS 5 iTM solution:


1. Check. This could be accomplished by downloading playlists, tracks, albums, etc. Personally, I accomplished this by creating one playlist of individual tracks that I wanted, and another of albums that I wanted.

2. Check. Download the additional track, album or playlist. This has the slight disadvantage of not having a tracking mechanism, or ability to reset to the original Baseline. I found that adding the tracks to the Playlists I mentioned above was a better solution, or creating a third playlist for "temporary" inclusion in the Baseline.

3. Check-minus. Here's where things get tricky. Although it is easy to delete a particular track or album, the question of knowing what you'd like to delete (for example, to free up some space) is difficult to get at. If you use a system similar to my playlists, you can edit the playlists, but you still have to go back and delete the tracks from the device. Alternatively, you can edit the playlists, delete everything from the device, and re-download the master playlists from scratch.

4. Fail. There's no such thing as an On-Demand Selection in iOS 5. If you play it, its becoming part of your Baseline. As explained above, purging your permanent selection is a painful exercise. Particularly if you decided to put the device on Random for awhile or use a Genius playlist, going through the device to later get rid of that is very painful. Its easier to delete everything and start over. And this is the main problem with iOS 5 iTM. When I want to play something on-demand, I don't want to also be making a semi-permanent decision to allocate storage space to it, or to need to remember that I played it and delete it later.

5. Check. The "Use Cellular Data" option on cellular-equipped devices, allows you to specify whether to allow listening to your On-Demand Selection, or modifying your Baseline, over cellular connections, or only when wifi is available.

6. Fail. For reasons explained above, by creating playlists for your Baseline, you can effectively size the amount of music that you want on the device. But once you start listening to On-Demand Selection, you lose control, and its difficult to later identify what you listened to and delete it.

7. Check. Just toggle the "Show All Music" setting to show only what's on the device. Or alternatively, the cloud icon (or absence thereof) next to each track is nice.


Now, let's apply these to the iOS 6 iTM solution:


1. Check. Easily download track and albums. I have no idea why you can't download individual tracks, but in my opinion, doing so via a playlist is a reasonable method to accomplish this.

2. Check. Download an additional track or playlist. Add tracks to existing playlists, and then download. Again, the inability to download a single track natively is a bit annoying, but not a critical flaw IMO.

3. Fail. The only way to do this is to either turn off iTunes match first, or to delete everything from the device and start over. This should be fixed. There's no good reason why you shouldn't be able to delete a track or album from the device.

4. Check. Essentially what we want here is to be able to stream on-demand, without making any additional commitments. iOS 6 does this well, with the added benefit of cashing it, so as to avoid needlessly re-consuming network bandwidth if we listen to the same track again soon.

5. Check. Same as iOS 5.

6. Check. This is where iOS 6 iTM shines. By creating playlists for your Baseline, you can effectively size the amount of music that you want on the device. From there, you can play any track in your collection On-Demand without making the commitment to store it on your device. Because of the way the caching works, the tracks you listen to will not stay on the device forever. They will stay until the device needs the space for something explicit, or for new On Demand tracks. So this allows you to use the free storage space on the device without allocating it. I think this is brilliant.

7. Check. Just toggle the "Show All Music" setting to show only what's on the device. Some have been griping about the removal of the cloud icon next to the tracks. In iOS 5, this was essential, since listening to anything but your Baseline implied a commitment to store the tracks, with no elegant way to later remove them. In iOS 6, its really not an issue, since you're making no such commitment merely by playing the track. You can still make the decision to explicitly download an album, playlist or track (via a playlist), essentially adding it to your Baseline.


In summary, the lack of a distinction in iOS 5 between Baseline and On-Demand, in my opinion, made it almost unusable. Listening to anything not already stored on the devices simply came with too many strings attached. The iOS 6 version fixes that, and simply provides an overall superior (albeit flawed) overall usability experience. Some here seem to want much greater micromanagement capabilities. While I understand that, the reality is that most of us want an easy to use solution that meets our requirements; we don't want to spend our time managing what's on the device. To those who fall into the micromanagement camp, I humbly suggest that you re-evaluate your platform. Apple has never been the platform of micro-management and unlimited customization. It's the platform of ease-of-use, of not needing to know so much about how it works, of it-just-works. And in that sense iTM in iOS 6 is a better product.

iTunes Match crippled in iOS 6

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.