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iOS 6 Ringtone issue

After updating to iOS 6 when i assign a ringtone(purchased from itunes) other than the factory default(marimba) and i receive a call it still plays the factory default tone. Previously on other firmwares when you choose a ringtone other than the default one it would override the factory default one as the main one(unless you customize per contacts). Has anybody encountered that? or am I doing it wrong?

iPhone 4, iOS 6

Posted on Sep 20, 2012 5:00 PM

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29 replies

Sep 26, 2012 2:05 PM in response to RM305

I am having the same issue. Though I have set my default ringtone as a personal ringtone I made in GarageBand, only the factory default ringtone (marimba) ever goes off, unless I have set a specific ringtone for a specific contact. Going into my contacts and resetting a specific person's ringtone to default will fix it for that one contact, but anyone I don't do that to will always play the factory default ringtone no matter what, and any call I get from someone not in my contacts will play the factory ringtone. How to fix? How do I make my phone ringtone actually play the default tone I've set it as? I have a 64 gb iPhone 4S and this only happened ever since iOS 6. I've tried a factory restore to no avail. Thanks.

Sep 29, 2012 9:25 PM in response to RM305

Yep - You guessed it. Same problem. Come on Apple! This is NOT what we've come to expect from you! Problems I've had since switching to iOS 6 and getting an iPhone 5:

-Marimba stuck as default ringtone

-static lines on keyboard screen when entering password into itunes or app store

-Knick on body of my phone (apparently from when they put the glass in)

-Apple Maps (Need I saw more)

-iTunes Match would not work - didn't figure it out for DAYS after multiple restores.


I'm beginning to wonder if Apple died with Jobs. Could this be the beginning of the end?

Sep 30, 2012 8:46 PM in response to RM305

I am shocked that this is the only thread I can find on this. Surely more people are having this issue. I can't even find where apple has acknowledged this bug. I, along with the rest of you, want it fixed!! It would be noble of them to acknowledge the problem and that they are working on a solution!!


Very disappointed.

Oct 1, 2012 12:42 PM in response to RM305

I had the same issue. All Ringtones worked for individual contacts, but not the Default. Could not change that at all, no matter what I used, only had the Marimba ring. I saw this solution in another forum and it worked for me.


1. Set your default ringtone in Settings - (the ringtone you want as your default).

2. Kill ALL running apps by double clicking the Home button and turning them off one by one.

3. Do a reset of the phone (by holding the Home and Top buttons down until you see the Apple, then release)


Your default ringtone should now work. Not elegant - it would be nice if Default just worked - but it does the trick.

Oct 1, 2012 12:57 PM in response to RM305

This solution comes from a different but related discussion on this forum:


Just talked with tech support. If you kill ALL running apps (by double-clicking on the home button), including the phone app. Then do a soft reset by "powering off" / "powering on" your phone. This should change the default ringtone. IT WORKED


Side note: I had already selected the ringtone that I wanted to use as default before doing the reset. Not sure if that will make a difference.


Good Luck!

Oct 2, 2012 11:17 AM in response to RM305

I was having the same issue but it didn't seem to be consistent. I changed the default ring and tried calling myself and it worked, but later on I received a call and it used Marimba. I have tried a power off/on so will see if that helps. I have an iPhone 5 and restored the data and settings (including ringtones) to it from an iPhone 4. I do not have any custom ringtones associated with contacts.

iOS 6 Ringtone issue

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