Previous 1 8 9 10 11 12 Next 171 Replies Latest reply: Jan 30, 2016 1:17 PM by shawry1981 Go to original post Branched to a new discussion.
  • kiklanisune Level 1 Level 1

    doesnt work for everybody, mine has been stuck in the apple block since jan. not a single person even at an apple store could make it budge. a friends 2700$ laptop has a lightning cable stuck in it and they cant get it out... lol... the guy on the phone actually had the brains to ask me if i knew what a usb was. Yes, its a unversal serial bus adaptor, and I know what it looks like. I only build computers etc... and how on earth would a lightning end get stuck in anything? DERP -10 for customer support. took me nearly a wk of phone calls to get somebody to send me a new cable...

  • rickwhoo Level 1 Level 1

    They are lying, I have this problem and contacted them and they sent me a new cable and it still gets stuck. I get mine out by sliding a very thin but strong flat piece of PLASTIC in the USB port to remove it. Its the 2 square holes I think on the usb plug where it gets stuck. I thought about grinding the sharp edge on it to fix it but I just keep the wire in my chargers so it doesn't bother me until I need to connect it to a computer.

  • Pin0977 Level 1 Level 1

    I said to the guy at Apple that I was concerned that even if I manage to get the cable out, it'll just stick again the next time I need to use it.  If that happens I've to phone back apparently.

     

    If they send me another cable, I wouldn't mind as much as I could use that in my plug charger and just keep the other one in my lap top.  Still a pain though and especially as it seems to have been happening to people for a while now.

  • rickwhoo Level 1 Level 1

    Buying a cheap aftremarket one might work better

  • Chris CA Level 9 Level 9
    expertise.itunes
    iTunes

    rickwhoo wrote:

     

    They are lying,

    Who is lying?

    And what are they lying about?

  • rickwhoo Level 1 Level 1

    Apple is lying about the cable issue.

  • Chris CA Level 9 Level 9
    expertise.itunes
    iTunes

    When/wherr did they say anything about the cable issue?

  • rickwhoo Level 1 Level 1

    Apple is denying that the cables have issues. A lot of people have issues with their cables getting stuck in their computers and chargers.

  • Mik B Level 1 Level 1

    I called Apple and explained the situation and they send me a new cable — that the representative promised wouldn't have the stioking issue — and they want the old one returned. There's no denial from Apple at all, as far as I can tell.

     

    Apple don't make money by having cables getting stuck in different expensive machines and if a representative doesn't get that, they may need some assistance in order to do so.

     

    I didn't meet any opposition at all.  I just calmy explained the issue and my frustration without expressing any difficult feelings. If you do meet opposition, don't take no for answer, stay polite and ask for an escalation or for a supervisor to handle the issue.

     

    So far (20+ years) Apple have always given me the service I expect.

  • Reinschi Level 1 Level 1

    My solution to the problem:

     

    I read a few comments above and got the cable out with that flat piece of strong and thin plastic. I squeezed it in at the side where the two spring loaded tounges are, and wriggled the plug out of the computer.

     

    Then I completely filled the 2 cavities of the plug with that white correction pen liquid. When the stuff is dry, it will become hard enough to stand up against the two tongues getting stuck again. Another filler may be more suitable, like a small piece of cardboard or wood?

     

    Talking to a service person at an Apple Store was not very helpful at all. They only wanted to sell me another cable for AUD 25.00 - may even be with the same design fault. No mention of this being a problem since 2013 !

     

    Good luck

     

     

  • rickwhoo Level 1 Level 1

    I got a free replacement from apple and the problem still exists. I used epoxy and it works great.

  • illFixIt Level 1 Level 1

    This was a great help. Micro transceiver for wireless mouse well and truly stuck in the side of my wired apple keyboard. Went at it with pliers and nearly broke it off. Cut up a business card and needed quite a bit of force to insert but they both slid out intact

  • Chris CA Level 9 Level 9
    expertise.itunes
    iTunes

    "Micro transceiver for wireless mouse"

    All Macs have BlueTooth. Why use the transceiver?