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iPhone 5 wifi issues

1443309 Views 4,653 Replies Latest reply: Apr 5, 2014 1:09 PM by intuitionist RSS Branched to a new discussion.
  • Shanon.Roberts Level 1 Level 1 (5 points)
    Currently Being Moderated
    Oct 4, 2012 9:40 PM (in response to Phil Ossifer)

    As for Iphone 4S users who have Upgraded to IOS6 and experiencnig the same Connectivity issues as Iphone 5 users, i wonder where does it leave them ?

     

    Can that link for Iphone 5 users be an escapate goat if they have those models listed and cant connect to WiFi Devices effectively enough ?

     

    Mine is Iphone 4s with IOS6 (10A403)

    Model: MD234X

    Modem Firmware 3.0.04

     

    The below link gives you ALL Apple Devices and if you scroll down there is also Iphone 4S

    http://certifications.wi-fi.org/search_products.php?search=1&lang=en&filter_cate gory_id=24&listmode=1

  • Eric Maier Level 1 Level 1 (45 points)
    Currently Being Moderated
    Oct 4, 2012 9:44 PM (in response to qkpham)

    qkpham wrote:

     

    Ok so it is definitely not the last gen with dual-band. This is the last gen : http://www.apple.com/airportexpress/

    I have that one, and an iPhone with the AES encrytion bug. It actually seems to lose internet connectivity a little faster than my older ones, probably has faster processors.

  • qkpham Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 4, 2012 9:54 PM (in response to Eric Maier)

    So you had WiFi issues using your iPhone 5 with the 2nd gen Airport express ?

  • garrett247 Calculating status...
    Currently Being Moderated
    Oct 4, 2012 9:58 PM (in response to tobifs)

    Please answer the following questions:

     

    Is your iPhone 5 GSM or CDMA?

     

    Did you restore your iPhone from a backup or as a new phone?

     

    <Optional>What's the first 4 letters/numbers of your Wi-Fi address (Settings-->General-->About-->Wi-Fi Address)?

     

    <Optional>What specifically is happening?  Intermitent connection showing wi-fi bars?  Slow internet?  Other devices working but not it? etc.

  • qkpham Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 4, 2012 10:05 PM (in response to garrett247)

    Is your iPhone 5 GSM or CDMA?

     

    AT&T GSM (unlocked)

     

    Did you restore your iPhone from a backup or as a new phone?

     

    I first used it as a new phone then I restored it from iCloud - iPhone 4 backup

     

    <Optional>What's the first 4 letters/numbers of your Wi-Fi address (Settings-->General-->About-->Wi-Fi Address)?

     

    68:96

     

    <Optional>What specifically is happening?  Intermitent connection showing wi-fi bars?  Slow internet?  Other devices working but not it? etc.

     

    Speed is inconsistent. Sometimes it is very fast, sometimes stuck @50 k/s but upload is always fast. Surfing on Mobile Safari is fast. YouTube & downloading large apps is slow. I've got a bunch of iDevices at home, all updated to iOS6 and I don't have those issues.. Problem only occurs at home. At my work place, speed is totally normal.

     

    I'm using a Clear Hub Express WiMax router by the way.

  • garrett247 Level 1 Level 1 (25 points)
    Currently Being Moderated
    Oct 4, 2012 10:12 PM (in response to qkpham)

    wow...almost the exact same.

     

    Is your iPhone 5 GSM or CDMA?

     

    AT&T (not unlocked but 32GB)...I haven't heard people having this problem from Verizon

     

    Did you restore your iPhone from a backup or as a new phone?

     

    I first used it as a new phone then I restored it from iCloud - iPhone 4 backup (me too)

     

    <Optional>What's the first 4 letters/numbers of your Wi-Fi address (Settings-->General-->About-->Wi-Fi Address)?

     

    Mine's 54:26 not 68:96, but I did receive a replacement iPhone alread

     

    <Optional>What specifically is happening?  Intermitent connection showing wi-fi bars?  Slow internet?  Other devices working but not it? etc.

     

    Speed is inconsistent. Sometimes it is very fast, sometimes stuck @50 k/s but upload is always fast. Surfing on Mobile Safari is fast. YouTube & downloading large apps is slow. I've got a bunch of iDevices at home, all updated to iOS6 and I don't have those issues.. Problem only occurs at home. At my work place, speed is totally normal.

     

    The speed is very inconsistent on mine too...I tried downloading an app over Wi-Fi (with full "bars) and it took over 6 minutes to start the download....it's only a 20MB app.  It stalled.

     

     

    I'm using a Clear Hub Express WiMax router by the way. ---- I'm using AirPort Extremes...I guess it doesn't really matter what base station.

  • Amin7b5 Calculating status...
    Currently Being Moderated
    Oct 4, 2012 10:23 PM (in response to garrett247)

    Shouldn't it be Apples job to collect this information? The S3 is looking better each day...

     

    Is your iPhone 5 GSM or CDMA?

     

    GSM

     

    Did you restore your iPhone from a backup or as a new phone?

     

    Both. No change.

     

    <Optional>What's the first 4 letters/numbers of your Wi-Fi address (Settings-->General-->About-->Wi-Fi Address)?

     

    20:C9

     

    <Optional>What specifically is happening?  Intermitent connection showing wi-fi bars?  Slow internet?  Other devices working but not it? etc.

     

    Wifi inconsistent. Sometimes fast, but usually 1/10 to 1/3 the speed of my other iOS device on the same networks. Browsing is decent, but downloads are always painfully slow.

  • garrett247 Level 1 Level 1 (25 points)
    Currently Being Moderated
    Oct 4, 2012 10:28 PM (in response to Amin7b5)

    It should be...but I haven't seen anyone do it yet.  It just helps the "general population" see what's happening.

  • mobg888 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 4, 2012 10:34 PM (in response to Amin7b5)

    Is your iPhone 5 GSM or CDMA?

     

    GSM

     

    Did you restore your iPhone from a backup or as a new phone?

     

    Used as a brand new iPhone

     

    <Optional>What's the first 4 letters/numbers of your Wi-Fi address (Settings-->General-->About-->Wi-Fi Address)?

     

    68:96

     

    <Optional>What specifically is happening?  Intermitent connection showing wi-fi bars?  Slow internet?  Other devices working but not it? etc.

     

    Went back home with brand new iPhone 5, unable to connect to home wifi. (no changes made to home wifi network AT ALL, whereas previous iPhone 4s was connecting normally).

     

    Connection is fine for first 30 seconds- 1 minute, then drops. Pages load indefinitely. App Store doesn't work. Whatsapp constantly loading. Facebook says No Network Connection.

     

    Researched on the forums and downgraded my router security from WPA2- AES to WPA2- TKIP.

     

    Connection is restored, wifi is working again. All pages loading normally.

     

    However wifi encryption protocol at office can't be changed! So have been having zero connectivity for the past 1 week. Network signal in office ***** too (always been the case), so occasionally can't get any data at all.

     

    I've already called Apple Support and they have sent my issue to the engineers, will be getting back to me today or tomorrow.

  • garrett247 Level 1 Level 1 (25 points)
    Currently Being Moderated
    Oct 4, 2012 10:38 PM (in response to mobg888)

    That's interesting...changing wi-fi security did nothing for me (the work network is open anyways).  Definetly post what the engineers say (if you're allowed to).

  • Shanon.Roberts Level 1 Level 1 (5 points)
    Currently Being Moderated
    Oct 4, 2012 10:42 PM (in response to garrett247)

    Apple should be getting worried now if people are throwing in their Iphone 5 and Iphone 4s for Samsung Galaxy 3

     

    http://www.news.com.au/business/companies/samsung-tips-whopping-7-billion-profit /story-fnda1bsz-1226489044910

  • Eric Maier Level 1 Level 1 (45 points)
    Currently Being Moderated
    Oct 4, 2012 10:56 PM (in response to qkpham)

    qkpham wrote:

     

    So you had WiFi issues using your iPhone 5 with the 2nd gen Airport express ?

    Yes:

    Apple AirPort Express Base Station (MC414LL/A)

    purchased from Amazon Aug 16. With my issue, the AES Encryption issue, there is definitely a problem with the phone, not the networks.

     

    I know people urging you to measure this & that and check arcane settings are trying to help, but I can only think of 1 valid reason your router, whatever it is, that works fine with another iOS 6 device might fail: you have mac address filtering turned on and haven't added your iPhone to the "allowed" list. Something home users rarely do.

     

    It reminds me the hassles of installing a drive in a mid-90's PC and spending hours figuring out the right IRQ settings. That's precisely the bs that drove a lot of us old timers to Apple.

     

    After a pretty confrontational 2nd visit to the Apple Store here, I come in saying after the reset they did, it still cant stay connected to AES networks, she tests it, again, on the open network and declares it fine and wants to send me home to diagnose my home network with runs other iOS and countless Macs flawlessly (I'm not the only one) I demanded the tech connect it to the Apple Breakroom network, which was secured. Right on cue, it failed. Replacement coming. That wasn't a failure of tech skills, it was illiteracy in basic elementary logic. Has Apple become such a religion that they don't teach their people the basic lesson that to reporduce an error, you reproduce the environment in which it occurs? Or is it more important to use trickery if necessary, to "prove" the phone is perfect.

     

    You know, I've been an early adopter my whole life, I actually enjoy these challenges, you learn. But the amount of "it's got to be ANYTHING but the sacred infallible iPhone" ideation going around is nuts. I've always loved Apple products. When they put out clunkers, we told them. Then they fixed them. I expect tech people to be rational, impartial, and really want to find the problem. That' the win-win. You get the product you were sold, and company gets valuable feedback.

  • teebo2345 Calculating status...
    Currently Being Moderated
    Oct 4, 2012 11:01 PM (in response to tobifs)

    I am having the same issues and have done some extensive testing. I can reproduce the wifi problem under all test scenarios.

     

    Problem : Intermittent wifi internet access. Web browser stops responding after 60-120 seconds, app store stops responding, no email.

     

    Scenarios that produced the problem : Restoring from iphone backup and starting from scratch. I work at Cisco Systems so I have access to the best AP's around. I have a brand new clean air 3600 AP with dual bands and the problem occurs on both 5ghz and 2.4ghz. I also have 3 ipads, Macbook pro, and 1 other iphone. My other iphone is a 4gs running IOS 6 and it works flawlessly. My ipads have 5.1.1 and work great. Macbook also fine.

     

    This is CLEARLY related to the new hardware in conjuntion with IOS6. Apple needs to address with a software fix.

  • teebo2345 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 4, 2012 11:05 PM (in response to teebo2345)

    Forgot to mention, at the exact time my iphone 5 stops responding I get this log message on my AP:

     

    Interface Dot11Radio1, Deauthenticating Station 8853.xxxx.xxxx Reason: Sending station has left the BSS

     

    I am about 5 feet away from the AP on 5GHZ with no clients and 0 interference.

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