Q: iPhone 5 wifi issues

I had EXACTLY the same issues on my iphone 5 - this is my 3rd handset, as two perviously just didnt pick up any wifi singal...  All week I've had painfully slow wifi on this new handset.. Took it to Apple - who initally said they'd swap it, but after taking a look at the phone and testing it - they said that my phone wasn't communicating with my router properly, therefore it cant be a hardqare issue... so I should change the WEP secirity of my router to WPA - I did that this evening, and so far, I have a very good conneciton.. Fingers crossed it remains.. Hope this helps.. ;-)

fwiw, my replacement phone finally arrived - thanks to superb support from an AppleCare Level2 tech.

Even with my old backup from the 'faulty' phone restored, WLAN with WPA2 security so far works flawless and fast - will see how it goes throughout the next days - but normally the issue I ran into on the old phone materialized immediately after connecting to it...

Both phones had an Apple Chip (old 68:96, new 54:26)

Thanks..

Seems I spoke too soon.. I can't seem to use the Internet in any public wifi places..!

It shows I am connected to wifi, but I cannot connect at all.. Tried in two public wifi buildings & neither work..

At a loss as to what to do.. Any ideas?

Yes it's v fast at home with my home connection & 3G isn't bad..

Thanks,

RTA 33

Sorry to hear that - perhaps it's worth retesting then on the IOS upgrade planning for after the holidays? At least that's what some rumors seem to indicate, I think they will not officially announce stuff for the cumulative WIFI issues seen, but hoping to fix through software. For the replacement though seems to have worked out, and this cannot have been a software issue.

Thank you for your advice..

Yes, perhaps ill wait for the update rather than running back n forth to the Apple shop.

Glad yours is working now:-)

Take care

RTA 33

Hope this can revive your hopes http://news.cnet.com/8301-13579_3-57537317-37/ios-6.0.1-reportedly-in-testing-wi th-bug-fixes-in-tow/

Oh than you - yes this seems promising..

If it comes out soon, hopefully all will be resolved..

Appreciate the link.

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Hi all... Just wanted to add my 2 cents worth here in the hope that ppl power may get a fix sorted! I've bought two iPhone 5's - one for me and one for my husband who is presently working away. My phone has been activated and is having the wifi issue... My husbands phone is presently still in the box. We have a modem/router (TG782T) supplied by our internet service provider that is supplying our ADSL which has an interface type of 802.11b/g and the WPA-PSK version is WPA + WPA2.... Please excuse me if any of this doesnt make sense as I'm not really up to speed on how all this works. However, my iphone 5 recognises our ADSL wireless but whenever I try to connect to the net via safari - or if I access an App that wishes to syncronise, it just hangs and eventually I receive a 'timeout' msg. Ive restored the phone several times and restored from backups and set it up as a new phone. I've done a reboot to factory settings by holding down the 'home' key and lock button until the screen goes black and iTunes recognises the phone in recovery mode, then I've restored it with only the basics and the problem still occurs - it connects for 30-40secs then hangs and times out again. My service provider says its not our modem/router because the imac and the ipad are still connecting to WiFI. The Apple support line ppl have talked me through all their 'fixes' and said its a hardware problem but the guys at the Apple Store keep saying its a backup or router problem on my end because the iphone connects to the wireless instore!! I'm losing my mind! Its a two hour round trip to the apple store for me and Ive done it 3 times in two days with still no success! I'm following this thread closely in hope of an answer but its doing my head in... It seems that no one in Australia is recognising that this is an issue but I cant comprehend that I could by the ONLY one in this country with this problem!! :(

Why don't you change your Iphone through the Express service and retry it on your setup? I've tried a bunch of fixes here and in the end the replacement helped me sort things out (fingers crossed still for short time tested, but already 100% better than the previous).

I was hoping for a replacement phone in my last two visits to the Apple Store but they seem really reluctant to give me one... They keep telling me to go home try something else - nothing they've suggested has worked obviously! Its as if they've never heard of this issue before although I keep mentioning this forum/thread. Im also running out of time though as we bought the phones for our O/S trip which we leave for in 6 days and my husband is home 2 days prior to us leaving for the holiday... The plan was that I'd get his old 3GS updated to the new iphone 5.0 as soon as he gets home and before we leave on the holiday... I'm suspecting this is highly unlikely now! :(

Same issues, originally I had horible problems with no 3g connectivity on Sprint network, after multiple resets, Sprint store visit, genius bar visit, long customer service phone calls and finnally, a complete restore seems to have helped to the point where 3G usually works but at slow (.02-.08MB avg) speeds.  The wifi issue has never resolved, I thought it may have been my router because I haven't tried to connect to wifi anywhere else. After reading this, I attempted to connect to wifi at my girlfriend's place to no avail. I got so frustrated with the time I've spent on the 3g issue alone, I'm not sure I have it in me to wait and hope for Apple to fix this. I had a droid with 4G prior to this, it worked like it was supposed to out of the box. I was waiting for the I5 to come out so I could make the switch to Apple. I gave up my unlimited plan with Verizon to get the 5 and moved to Sprint.  This is by far the worst problems I've ever had with any consumer electronics.  The reason Apple was so appealing was because of the "quality" of their products and their reputation for good customer service. Seems like Apple lost a lot more than a great leader with the passing of Steve Jobs. This thread should be monitored by Apple, acknowledge the problem and give us an official response Apple. Can we expect this to be fixed soon?

I had the same issue with my wifi last night. Wi-Fi showed as connected, but no data throughput. I switch off my Wi-Fi and LTE data works fine. I powered down the phone, then powered it back up. Works again.

Yea this is essentually my problem. After a reboot I'm good to go until I leave the network for some time. I had previously thought that turning bluetooth off fixed this for me, but eventually it reared it's head again. For now I have a combonation of bluetooth off and moving the network down to WPA-TKIP and 802.11g instead of N. I think the elimination of N has more to do with it than the AES part (popular to contrary opinion) but my router cant force G and still use wpa2/aes at home. My work router is a G router with WPA2/AES and I've never had a single problem on it.

Hi all,

I'm also having WIFI low reception problems. My old iPhone 4 gets 5 different networks and full bars in my home network wherever I am inside the apartment, while my new iphone 5 gets only the home-net and only in the room where the router is.

But actually my problem is worse - I live in Israel and we don't have apple store here, so I have no place to go for my international warranty. I bought my iPhone 5 from eBay and sent it here, and if in fact this problem is a hardware problem - I'm basically screwed...

I read here that the common opinion is that it is a software problem, and I hope that the upcoming update for 6.0.1 will fix this issue. what I don't understand is - how can we be sure that it's a software issue, if there are many iPhone 5 users that didn't experience ANY problems at all with their wifi connection? I asked a few people that also bought the iPhone 5 in Israel - and until now none of them were having wifi problems. This makes me worry that it is a hardware problem, which brings me back to - I'm screwed.

Any advice?

Sorry everyone - I deeply empathise.. Having had 3 weeks of constant iphone/wifi issues and going through 3 handsets..

With regards to the home wifi - I changed the chanel of my router (helpful guy at Orange tech support talked me through it..).. And then I changed the security to WPA rather than WEP or mixed.. This solved my home WIFI issue.

With the public WIFI - I just turned Bluetooth off & it's now working fine in public wifi zones.. Must've been some internal conflict..  Seems that was all that was needed..  But lets hope it stays working.... hope i havent spoken too soon..

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