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iPhone 5 wifi issues

1443152 Views 4,653 Replies Latest reply: Apr 5, 2014 1:09 PM by intuitionist RSS Branched to a new discussion.
  • e to the d Calculating status...
    Currently Being Moderated
    Nov 4, 2012 8:23 AM (in response to tobifs)

    Took my phone in to Genius Bar -- the guy recognized the weak wifi connectivity, tried a few things. Nothing worked so he gave me a new iPhone 5. It immediately connected to Apple's wifi with a strong signal. Done.

  • paulfromwinchester Level 1 Level 1 (5 points)
    Currently Being Moderated
    Nov 4, 2012 1:08 PM (in response to e to the d)

    Visited the Apple Store today and showed them a video of my iPhone 4 succeeding where the 5 fails....if I hadn't done this they would have refused to listen. They gave me a replacement iPhone 5 - no different...it still cannot see the edges of the wifi signal that the iPhone 4 can....this means it cannot be used in my lounge. I would say very likely that there is a chipset issue, rather than any software fix for this...too many handsets reported as having this problem. Those that don't report it are probably not noticing it as I only spotted mine when I was in a bar with friends who were able to use the wifi, and when I powered up my 4 and it also succeeded.

     

    There are a mix of problems reported on here, but for those reporting poorer performance than older iOS devices, my advice is to not bother swapping your handset. If you are in the 14 days, get a refund. For those who reported complete failure to connect to wifi then there are clearly some reports in this thread of success.

     

    Only choices for me are to sell on Ebay, or buy a signal extender because this poor quality design requires such an investment.

  • mccull5 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Nov 4, 2012 1:20 PM (in response to tobifs)

    Has anybody found a fix for it not remembering the password?

    I've tried everything I know. It drops frequently

    and then I have to sign back in.  The router we

    Used on vacation last week worked fine.  Home And work do not. New router?

  • Jeff-G Calculating status...
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    Nov 5, 2012 1:54 AM (in response to tobifs)

    6.0.1 has helped, but not fixed, the problem.  For example, if I come home, sometimes my iPhone 5 just won't connect to my router.  Last night, even rebooting wouldn't help--going into Settings showed the little spinning circle next to the router's name even after rebooting.  I had to have the phone forget the network, then re-enter the password as if it was a new network, which worked.  Similar problems exist on my iPad 2, also running 6.0.1.

     

    I'm glad Apple acknowledged the wifi issue in the update, and I'm grateful they've at least partly fixed the problem--it's a whole lot less frustrating than it was.  But there's still work to do.

     

    Jeff

  • WiseJD Level 4 Level 4 (1,120 points)
    Currently Being Moderated
    Nov 5, 2012 2:47 AM (in response to Jeff-G)

    Jeff-G,  I think you actually do have a Router Issue vs. an iOS 6.0.1 issue.  Please share a little about your Router and it's Settings.  Have you made sure your Router is on the latest Firmware?  Is your Router a Dual-Band Router?  What Router Security are you using?  Do you have other Devices beyond the iPad and iPhone that are using this Router?   When your iPad and iPhone Discover your Wi-Fi Network are there other nearby Wi-Fi Network Discovered, and if "Yes" do they appear as Stronger signals when all our displayed as Discovered?  Have you tried another Channel on your Router?  Sorry for all the questions, but I hate to see you waiting for an Apple Fix if there is a Solution at-hand with regard to your Network.

  • anthony a.fromwalpole Calculating status...
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    Nov 5, 2012 4:19 AM (in response to WiseJD)

    I'm having the same problem with my iphone5 using 6.0.1. WIFI randomly switches to LTE. I have an iphone4, old ipad,new ipad, and  Imac that work just fine. I'm using WAP2 that the Apple senior advisor said would fix the problem. I just turn off cellular data on the iphone 5 to fix this switching bug.The router is within 10 feet of the iphone 5 and other devices and shows a strong signal and the iphone 5 still switches.

  • jramirez1918 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Nov 5, 2012 4:23 AM (in response to tobifs)

    I've just given up.  My wi-fi has now greyed out for the second time in about five days which means I need to do a restore.  Given the amount of stuff I have (9000 songs, 6000 pictures) on my phone it takes about 3-4 hours for a restore to work.  Fortunately for me my company pays for my phone so overage fees aren't an issue but this sure seems like a bit of a plan by AT&T and Verizon to drive us to costly overages.  Be nice if Apple would fix this.

  • tracylynton Calculating status...
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    Nov 5, 2012 4:51 AM (in response to tobifs)

    I got my iphone last Thursday so exciting was a little worried it might be scratched or damaged but hey it's perfect or so I thought. 

     

    It would not connect to my network it would not even see my network or my neighbours, which is just a wall away.  I went into the room were the router is and yeah it saw it and I logged on, so slow only 1 bar stood next to it.  I have read different issues so I turned off my router and started again, still the same.  I asked my neighbour if there's was on, I could have just looked at all my other wifi stuff like another iPhone 3G or my iPad 2 or my laptop or my husbands Samsung.  They all see my network and everyone on my street, so why not this lovely little new phone.

     

    So I rand Apple and they were very helpful, did a reset for network and a restore and updated the iOS but still nothing.  They said its a hardware issue and that they will send me a new one, I hope it works when it arrives

     

    I have the 32gb black slate week 42 factory C3 ordered 5th Oct recieved 1st Nov

  • hawkhai Level 1 Level 1 (0 points)
    Currently Being Moderated
    Nov 5, 2012 8:24 AM (in response to anthony a.fromwalpole)

    Yes, same issue here.. updated to iOS 6.0.1. and still having problems.  Connection ramdomly drops, and once dropped wifi is trying renegotiate the connections after 5-10 sec.  We have WPA2 Enterprise connection at work.   This is getting ridiculous!

  • VivaTerlingua Level 1 Level 1 (0 points)
    Currently Being Moderated
    Nov 5, 2012 9:35 AM (in response to tobifs)

    I gave up.  Apple sent me a box to return the phone to them for repair, but I was still in my 14 day return window at AT&T.  So, I just decided to get my money back for the phone.  Too many stories on here of eople getting new phones and they still have problems.  Since Apple doesn't seem to have a grasp on what is causing the problem, I didn't want to take the chance of spending the next 2 years with a defective phone.

  • StephPDX Level 1 Level 1 (0 points)
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    Nov 5, 2012 9:42 AM (in response to VivaTerlingua)

    Good idea.  I picked up iPhone 5 #4 on Saturday and STILL cannot stay connected to Wi-Fi.  I'm done.

  • dherback Calculating status...
    Currently Being Moderated
    Nov 5, 2012 10:14 AM (in response to VivaTerlingua)

    I've thought of returning it to.  The annoying thing is AT&T still wants to charge me a 10% restock fee!  They say if it's defective I need to take it to Apple for replacement, but if I want to return then yeah I have to pay the fee.  Annoying.

     

    I'm toying with the idea of selling it on eBay since I still have my iphone 4 and the new phones (even my base 16Gb model) are selling for $900 on eBay!!  I think the only downside to this is I wouldn't be able to buy another discounted phone for a year, but the additional $700 in my pocket over what I paid for it might take away that sting.

  • Shaddow Level 1 Level 1 (10 points)
    Currently Being Moderated
    Nov 5, 2012 12:36 PM (in response to tobifs)

    So far so good when getting home after switching out the office wireless router and upgrading one of the home routers to the latest firmware. We'll see over the next few days I guess. Ipad mini hasnt left the house and so far after it's initial reboot is still going strong. This somewhat is confirming my thoughts about something outside my house is putting it into the state it gets into where it connects but doesnt work at home.

  • markrich5000 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Nov 5, 2012 12:42 PM (in response to tobifs)

    Mine works fine connecting to my old Netgear WPA2 router and at work on our 5ghz router and the speeds are great. The problem for me is the range is useless. My old 3GS picked up mine and the neighbours wifi on either side (I live mid terraced). My iphone 5 starts losing signal as soon as I go out of the kitchen where the router is. I can't imagine what it would be like if I had a big house!!

    I now have to choose where I sit in Starbucks according to whether or not I receive the signal! The other day I was in Starbucks in Windsor and didn't think they had wifi until my gfriend switched her 3GS on and got full signal! I've read that 5ghz speeds are great but the downside is that it's range is less than the 2.4ghz. Why don't apple with a software update do what other phone manufacturers do and have settings in the menu where you can choose between Auto, 5ghz or 2.4ghz? I'm wondering if some of the range issues are where the phone is constantly looking for 5ghz so restricts the 2.4ghz?

    I don't think its an iOS 6 issue as my old 3GS has had 6.0 and 6.0.1 and works fine. Maybe it's a smaller antenna  issue as the iphone 5 is smaller/thinner than previous models?

    I'm now nervous about buying an ipad mini as read that it has the same wifi chipset as the iphone 5!

  • VivaTerlingua Level 1 Level 1 (0 points)
    Currently Being Moderated
    Nov 5, 2012 12:59 PM (in response to markrich5000)

    iPhone 4 and iPad 3 with 6.01 are both working fine where my iPhone 5 would hang.  So I don't think it is an iOS 6.01 issue.

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