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iPhone 5 wifi issues

1444191 Views 4,653 Replies Latest reply: Apr 5, 2014 1:09 PM by intuitionist RSS Branched to a new discussion.
  • reilly23213 Calculating status...
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    Jan 22, 2013 5:50 AM (in response to tobifs)

    me too

  • wookeywarn Calculating status...
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    Jan 22, 2013 6:01 AM (in response to tobifs)

    i'm posting this again.  if you're in the UK, please take 5 mins and report to Watchdog as below.

     

    I'm on my 2nd handset with the same problems. Apple trying to tell me its normal. For users in the UK, lets try and get Watchdog involved. Tell them here - https://ssl.bbc.co.uk/programmes/b006mg74/contact

     

    Perhaps they can get a response from apple

  • davemc83 Calculating status...
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    Jan 22, 2013 6:28 AM (in response to wookeywarn)

    I think the stats of 3,365 Replies to this thread speaks for itself!

     

    I'm also having the same problem with my iphone 5 - No noticable problem with my iPad 2 on the same wifi network.

  • Swooperz Level 1 Level 1 (0 points)
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    Jan 22, 2013 9:42 AM (in response to ingleberg)

    Yeah Ingleberg, it sounds like you have an iPhone 5 from a different lot, since yours doesn't even allow you to add it as a wifi network without being right next to it.

     

    Does it connect to other wifi sources such as work, coffee shops, malls, or universities? If so, are you able to stay connected to them?

     

    The only wifi I wasn't able to connect to was my home router. My other devices connected to my home wifi fine including an Xbox 360, MacBook Pro, iPad on 5.1, and an iPhone 4S.

     

    At work, my iPhone 5 always worked. Weird.

  • JimboBlue Calculating status...
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    Jan 22, 2013 11:07 AM (in response to tobifs)

    I am so close to giving up with my iPhone 5, since buying it in November i have had constant problems with my home wi-fi (Belkin router) the annoying thing is that it works perfectly on the Draytek router at work so i recently bought a new Netgear router for home but guess what - exactly the same problems i.e. constant hanging when trying to browse or when sending/receiving emails.

     

    Turning wi-fi off then on again seems to get it working briefly but then it just hangs again within a minute or so. We have an iPhone 4S and iPad 2 both on the latest OS and they work fine as do various laptops.

     

    Apple need to sort this out sooner rather than later - Please!

  • JimHdk Level 7 Level 7 (21,755 points)
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    Jan 22, 2013 11:21 AM (in response to JimboBlue)

    JimboBlue wrote:

     

    I am so close to giving up with my iPhone 5, since buying it in November i have had constant problems with my home wi-fi (Belkin router) the annoying thing is that it works perfectly on the Draytek router at work so i recently bought a new Netgear router for home but guess what - exactly the same problems i.e. constant hanging when trying to browse or when sending/receiving emails.

     

    Turning wi-fi off then on again seems to get it working briefly but then it just hangs again within a minute or so. We have an iPhone 4S and iPad 2 both on the latest OS and they work fine as do various laptops.

     

    Apple need to sort this out sooner rather than later - Please!

    That could be a problem with your ISP or Cable/DSL modem. Contact your ISP for assistance.

     

    You would be better off starting a new discussion with such a problem. Tagging this on to a long "Me too" type thread isn't a good way to get an answer since most people have stopped reading this thread.

  • Swooperz Level 1 Level 1 (0 points)
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    Jan 22, 2013 12:16 PM (in response to JimHdk)

    Well, I think plenty of people are still reading this because we are all still looking for solutions and answers. You and I, for example, are still reading this.

     

    Also, I think JimboBlue is indeed describing the same issue that many of us here are experiencing - a wifi connectivity issue when using the iPhone 5. For Jimbo, adding a new router didn't fix the issue, but the iPhone 5 does connect to his work router without problems.

  • JimHdk Level 7 Level 7 (21,755 points)
    Currently Being Moderated
    Jan 22, 2013 12:23 PM (in response to Swooperz)

    Yes, but those looking for solutions don't have any answers and those who might have answers in general aren't wading through this long repetitive thread.

  • Abduh81 Calculating status...
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    Jan 22, 2013 12:26 PM (in response to tobifs)

    Hello everyone,

     

    Unfortunately, here in my country Jordan, we don't have an authorized apple re-seller. So once you buy an iPhone, you can't ever replace it. I do love apple products. I started using iphone since the 3G going through all newer generations till the STAR 5 raised. I bought one factory unlocked for almost $ 1,400. I found that one a great one. Few days later, the 6.0.2 update was realeased and I did the update as I always do. When the update finished, issues started to show off... Battery life time not more than 6 hrs, WIFI is zero connectivity once you are away 2 meters away from the router.

     

    After many researches here and there and trials with other friends who bought it, I've discovered somthing interesting...

     

    Check the model number before you buy your iPhone 5. It's written on the back of the pack and the back of the phone itself. On the pack, it's just on top of the barcodes and just below the phrase : Assembled in China.  My first one ( with issues ) was Model : A1428. Checked with others with no issues was Model : A1429.  So I sold my old one and bought the new one with the same model number.

     

    The surprise was that it's working perfectly right now. No battery issues or WIFI problems.

     

    Please let me know if any one checked this before and what Model you have if you have the issues.

  • rr89 Calculating status...
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    Jan 22, 2013 12:32 PM (in response to Abduh81)

    I'm afraid I have issues with A1429. So it seems you just got lucky as the model certinly does have problems still.

     

    I've tried all the suggestions, WAP, 802.11G, resetting, rebooting, new router, and still the wifi speeds are slow. Sometimes when running speed tests it just shows as 0Mb down and up. I have my iPad next to it and before, during, or after the phone has done its tests the iPad gives normal expected results.

  • almograve Calculating status...
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    Jan 22, 2013 12:37 PM (in response to Abduh81)

    I have a third Generartion Time Capsule 2TB with WPA2 Personal.

    ALL, I repeat ALL my iOS devices running iOS6 have problems.

    I have a 100MB/10MB fiber line.

    I've tried all the stupid recommendations I've read and nothing works (the reboots, resets, forget wifi, changing security settings, the channels...everything...)

     

    When I reboot the iPad 4 I usually get full speed for a few minutes (70/9 usually) and then it's over and back to less than 1MB download and usually better in uploads. Most of the other devices don't even get this 5mn full speed.

     

    Same on iPhone 5 (unlock A1428 btw, not the 1429)

    Same on iPhone 4S (official unlock as well after the fact)

    Same on iPhone 4 (officical unlock)

    Same on iPad 4 (3G 64GB AT&T from the US)

     

    I live in Spain.

     

    My Macbook Pro, always runs at full speed....

     

    Desperate...desperate...

     

    All this on the Speetest application.

    What bugs me is when I download a magazin on the Kiosque, I clearly see the thing giving me a good 15MB/s...(arround 2mo/s) .that's when I get lost....

    Tried different servers on Speedtest as well....

  • Abduh81 Level 1 Level 1 (0 points)
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    Jan 22, 2013 12:41 PM (in response to rr89)

    rr89

     

    Is your device updated to the 6.0.2? Here am still working on 6.0.1 and am afraid to update it to the 6.0.2.

  • Paul Derby Level 1 Level 1 (115 points)
    Currently Being Moderated
    Jan 22, 2013 12:50 PM (in response to Abduh81)

     

    Check the model number before you buy your iPhone 5. It's written on the back of the pack and the back of the phone itself. On the pack, it's just on top of the barcodes and just below the phrase : Assembled in China.  My first one ( with issues ) was Model : A1428. Checked with others with no issues was Model : A1429.  So I sold my old one and bought the new one with the same model number.

     

     

    I have model A1428 running 6.0.2.  My carrier is AT&T in the US.  I had all sorts of problems with WiFi connectifity with 6.0.1.  I upgraded to 6.0.2 and the problems went away.  I've been using the phone a lot with LTE, 3G and WiFi.  My WiFi connectivity is mostly at home and I'm using 802.11n on the 5GHz band with WPA2 and getting 30Gbps up and down with speedtest.  My ISP is Verizon FIOS.

     

    I was getting choppy uploads when my access point, a Ruckus 7363 was connected to an HP Procurve switch on a 100 Mbps port.  I moved the AP ethernet connection to a 1Gb port on a CISCO switch and the upload is now smooth and runs at a full 30 Mbps speed.

     

    So whatever is going on, it is complicated as this thread shows and incredibly frustrating to those that are not getting good WiFi connectivity.  The problem is primarily in the phone as shown by the huge number of people that have solved the problem with a phone swap. My guess is the problems are in the areas that are unique to the iPhone 5:  lots of code to manage power, a new chipset for wifi, support for 5Ghz, the handshakes involved in 802.11n at 5GHz, etc.

     

    Hopefully 6.1 will be tested with some of the returned phones so that Apple can figure out what the many issues are and push out a fix that solves the problem if it is software. When the actual root cause is discovered hopefully there will be some sort of test for the hardware if the problem is hardware.

     

    This must be one tough problem to solve, considering how long it is taking for the root cause(s) to be known!

  • smitch3977 Calculating status...
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    Jan 22, 2013 1:01 PM (in response to davemc83)

    I too am having problems only on my iPhone 5 upgraded to 6.0.2. My wifi worked until the upgrade.  My son didn't upgrade and his iPhone 5 still works.  No issues with our iPad or iPhone 3GS.

     

    Apple definately needs to fix this issue and at least acknowledge it.

  • Pattiedawn Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jan 22, 2013 1:12 PM (in response to smitch3977)

    Agree!  My iPhone 5 is only three weeks old and I wish I could go back to my iPhone 4 to get my wifi back. I am using 6.0.2 on both my iPad and iPhone 5 and I have had no problems at all with the iPad.  Obviously, Apple is aware of this problem - the question is whether they intended this result or whether they are going to fix it?  I'm so sorry I 'upgraded' my phone and lost my unlimited data plan - talk about a double whammy!

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