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iPhone 5 wifi issues

1443712 Views 4,653 Replies Latest reply: Apr 5, 2014 1:09 PM by intuitionist RSS Branched to a new discussion.
  • Raeed3z Calculating status...
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    Jan 29, 2013 2:58 AM (in response to tobifs)

    me too ,, i have same issue ..

    some times it work in some puplic network and friend's network .but my home can't even contact ..

    at work it contact but no date come on

  • Alex Burov Calculating status...
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    Jan 29, 2013 3:06 AM (in response to Bigabiga)

    No, it DOES NOT help.

  • decsramble Level 1 Level 1 (0 points)
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    Jan 29, 2013 3:14 AM (in response to Bigabiga)

    Tried 6.1 last night, both a clean restore and a backup restore. The first speed test sees speeds of 4mbs up and 4mbs down. Run the test again a few minutes later 2mbs up 4down then again 0.6 up 4 down. After that it stabilises in the 0.2 - 0.4 Mbs down and 4.0 Mbs up range. So 6.1 fixed the problem for about 5 minutes.

     

    I'm disappointed but not really surprised. I've given up expecting Apple to fix this, unfortunately it appears we don't matter to them.

  • Alex Burov Level 1 Level 1 (0 points)
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    Jan 29, 2013 3:31 AM (in response to decsramble)

    This is exactly what happens to my phone. You are right, we don't matter to them.

    It is a hardware problem with wi-fi antenna. Looks like some part of production had faulty details/bad production process.

    I have faulty iPhone 5, while all of my colleagues have no problem at all.

     

    The only decision is replacement.

  • Flornes Calculating status...
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    Jan 29, 2013 3:49 AM (in response to tobifs)

    I had the same problem, I fixed it by connection to my Routers 5G network (My router sends out 2 different Wi-Fi, one 'normal' and one 5G)

  • CKFROMSG Level 1 Level 1 (0 points)
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    Jan 29, 2013 3:50 AM (in response to tobifs)

    Tested 6.1. Wifi Signal strength improve. Will do more test later.

  • eduardito_2000 Calculating status...
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    Jan 29, 2013 4:28 AM (in response to Bigabiga)

    6.1 does not help for me... I'm having the same problems. A nice phone with 4 hours battery life in Stand-By and a useless Wi-Fi... Movistar said they have to "study" the phone for the warranty process... this means more than a week without phone

  • Danielelel Calculating status...
  • Roland_vdm_be Level 1 Level 1 (0 points)
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    Jan 29, 2013 4:35 AM (in response to camiono)

    No improvement for me. I installed iOS6.1 yesterday night, and rebooted my iPhone5 several times. Always the same issue. I tested at home and this morning at the office were we have several routers. For all the same re-action. If I go close to the router (+- 2 meters/yards) no problem it connects normally. After a while I lose the connection (it switches to 3G). If I am more away than 2-3 meters of the router it says "Unable to join the network "[network_name]" even I see the wifi(s) with a triple bar. Walking to the router (or another one), then I can connect again......

     

    Conclusion I really think this is a hardware issue. I'll we go to my reseller to obtain a new one...

  • Wallace UA Calculating status...
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    Jan 29, 2013 4:40 AM (in response to eduardito_2000)

    Once again I would like to remind that my iPhone 5 came with Wi-Fi problem AND excessive battery drain. And then local guys fixed the Wi-Fi problem by intruding into the HARDWARE, the battery life returned to normal situation, AS WELL.

    So this problem come in pair since the device all the time tries to reconnect, in my opinion.

    Now I have a normal iPhone 5 in these functional areas, but I couldn't help having the third notorious problem - the scuffs on the edges.

    So all promised problems came as expected.

  • ehartman5007 Calculating status...
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    Jan 29, 2013 4:41 AM (in response to tobifs)

    I just got my iPhone 5 replaced yesterday.  It came with 6.0.2. So far I have not had any issues with the wifi and my battery is lasting longer.  I restored my iphone with a back up from an icloud backup from mid january (the icloud backup being the last time my phone had wifi).  I will keep you all posted on how the phone performs.  I am not updating to 6.1 yet.

     

    While talking with the apple tech, he said he had not heard of this issue with other peoples devices, meanwhile the guy at the table next to me was having the same problems. Those apple employees really drink the juice.

  • JK_MI Calculating status...
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    Jan 29, 2013 4:59 AM (in response to JK_MI)

    As was the case with many who have posted since yesterday, I updated the phone to OS 6.1.  I connected to the 2.4 GHz home network right away and it was great... for a few minutes at least.  By this morning, it won't connect to anything but my home 5 GHz network (through a Time Capsule) and it won't even recognize that the 2.4 GHz network in my office exists! 

     

    There have been some posts that seem to indicate a link between the battery life issue and the wi-fi issue.  And in that, I mean the phone going dead in 2-4 hours, not just quicker than the last phones.  My wife has a 5 and had the battery issue, but not the wi-fi issue.  I have had the wi-fi issue and not the battery issue.  Both of us had restored our phones from previous backups.  She ended up having to start over and set hers up as new to make the battery problem on the replacement phone go away.  Apple actually told her that the battery issue was linked to restoring from previous phone versions' back-ups.  That worked, so in my mind, the battery issue was software-related.

     

    I had been holding out for 6.1 to see if that would solve the wi-fi problem, but apparently not.  I guess my next trip is to the Apple store for a swap.

  • sbailey4 Level 1 Level 1 (5 points)
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    Jan 29, 2013 5:12 AM (in response to Jashmid)

    Um excuse me but the post I replied to said nothing about holding the iPhone to your ear and wifi cutting off. It stated that "my wifi gets dropped when i lock the phone" which, sir is normal.  I believe I DO understand the post I replied to.  Sorry you are having issues but pointing blame to other users here will not help. Take the friggin thing back or sell it if you arent happy with it.

  • sbailey4 Level 1 Level 1 (5 points)
    Currently Being Moderated
    Jan 29, 2013 5:20 AM (in response to ehartman5007)

    Yeah that is really annoying, Each user who returned their iDevice that was faulty was "the first they heard of". They have no idea where that crate full of return devices came from or why they are there.

    ehartman5007 wrote:

     

    While talking with the apple tech, he said he had not heard of this issue with other peoples devices, meanwhile the guy at the table next to me was having the same problems. Those apple employees really drink the juice.

  • edarlingb Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jan 29, 2013 5:23 AM (in response to ehartman5007)

    Also explains why there seem to be huge waiting lists for the devices in some parts of the world!  They've had to replace so many!

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