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iPhone 5 wifi issues

1443775 Views 4,653 Replies Latest reply: Apr 5, 2014 1:09 PM by intuitionist RSS Branched to a new discussion.
  • Ace2000 Level 1 Level 1 (5 points)
    Currently Being Moderated
    Sep 24, 2012 8:24 AM (in response to tobifs)

    Ok I'm comparing the wifi signal between iPhone 4 and iPhone 5.  Inside my house I get good reception for both phones. I tried speedtest.net and pretty much the same speed. Now when I'm outside my house at the same spot my iPhone gets a good reception however, my iPhone 5 fluctuates sometimes it works and sometimes it doesn't. I tried speedtest.net and was getting good reception for iPhone 4 but a weird fluctuation signal on the iPhone 5. I also tried this at my job where I have to log in to use the time  Warner wifi hotpot. At the same spot I'm able to browse using my iPhone 4 but unable to do so on the iPhone 5. I also tried it at a McDonald hotspot. Inside both works fine but outside McDonald , say the sidewalk, only the iPhone 4 would have a reception.

  • Ste_shaz Calculating status...
    Currently Being Moderated
    Sep 24, 2012 8:27 AM (in response to tobifs)

    Well ive just checked my serial information on the website provided and surprise surprise :

     

    Model introduced: 2012

    Production year: 2012

    Production week: 37 (September)

     

    Seems to fit the running theme of these being a faulty production line - which i was hoping would not be the case as it means a trip to apple

     

    sigh, great start to my apple experience - fingers crossed im wrong

     


  • Psychor Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 24, 2012 8:31 AM (in response to tobifs)

    I hope people are calling into Apple so they create a ticket about this issue. You wouldn't believe how many issues aren't in their system because people just post about them but don't follow up with Apple.

  • yyhah Calculating status...
    Currently Being Moderated
    Sep 24, 2012 8:32 AM (in response to tobifs)

    Happy to advise that I have finally solved my bad wifi reception issue by visiting the apple store and getting my black 16gb iPhone 5 replaced. They had quite a few of them in store for now. As posted previously, I made a video ( http://www.youtube.com/watch?v=soWQ30Z5ZfA ) to be used for demonstrating how bad the wifi reception was, but I didn't even need to show the video as the iPhone 5 only picked up 2 wifi networks while my iPhone 4 picked up more than 10 the moment I turned it on. So they exchanged without even asking a question. I am happy to advise that my new phone now works just as well as my wife's white iPhone 5 now. People should have their phone replaced ASAP before thir service units are refribrsushed units instead of new units.  this is definitely a hardware issue.

  • Sean Bryant Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 24, 2012 8:37 AM (in response to yyhah)

    There is no Apple store near me, do I have any other options?

  • C4RLOCO Level 1 Level 1 (45 points)
    Currently Being Moderated
    Sep 24, 2012 8:40 AM (in response to yyhah)

    Is it true that because our phones are less than 14-day old, they must be replaced with a brand new commercial box one?

     

    I have read that people is getting replacement from those white oem boxes and the are not retail new phones. I know must people would not care but paying $800 for a phone a expect to get a replacement with a brand new retail box... who know about those other OEM replacementes.

  • C4RLOCO Level 1 Level 1 (45 points)
    Currently Being Moderated
    Sep 24, 2012 8:43 AM (in response to Sean Bryant)

    They can ship it to you via regular mail! go to Apple Online Store and create a repair case.

  • boosteddub69 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 24, 2012 8:46 AM (in response to C4RLOCO)

    I just checked my serial number...production week 37...sheesh.

  • opmisk Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 24, 2012 8:49 AM (in response to Ste_shaz)

    Ste_shaz, my replacement is a production week 37 phone and it works perfectly. My original, faulty phone was week 33.

  • kliu82 Calculating status...
    Currently Being Moderated
    Sep 24, 2012 8:52 AM (in response to Taylorlay4him)

    Production Week 36 (September) for my faulty wifi iPhone 5

  • OllieO96 Level 2 Level 2 (240 points)
    Currently Being Moderated
    Sep 24, 2012 9:01 AM (in response to Sean Bryant)

    Sean Bryant wrote:

     

    There is no Apple store near me, do I have any other options?

     

    You can ring applecare and after a bit of hassle they will offer you a corriered new one, they will try to charge you for the service but again battle and the price will be taken away. You will then just have to ship the old one off whilst a hold for £600 is placed on your card.

  • Lon Seidman Level 1 Level 1 (5 points)
    Currently Being Moderated
    Sep 24, 2012 9:03 AM (in response to tobifs)

    I just got off the phone with Apple support.  The rep was a little rushed with me but said that this is a known issue, and that Apple is working on a software fix for it.

     

    I told her this was contradictory to what I'm seeing here with everyone getting replacement phones but she insisted this is software related and that a fix will be forthcoming and that I will not need to get my phone replaced.

     

    I have an appointment for a Macbook issue on Thursday at my Apple store so I'll see what the local geniouses have to say then.

  • OllieO96 Level 2 Level 2 (240 points)
    Currently Being Moderated
    Sep 24, 2012 9:05 AM (in response to Taylorlay4him)

    I have had two phones, both 64GB black models one production week 35 and works fine the other is week 26 and does not. It has problems with WPA2 encrypted wifi. Both are made in china factory (c3)

  • DjShine88 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 24, 2012 9:06 AM (in response to tobifs)

    I can now confirm mine is a hardware problem.

     

    I went round to my local O2 store (UK Network provider) to see if the problem i had could be replicated by their iphones... and turns it out it can't. it's just my handset.

     

    I've made a genius appointment - and i am going to exchange it for a different handset.

  • OllieO96 Level 2 Level 2 (240 points)
    Currently Being Moderated
    Sep 24, 2012 9:06 AM (in response to tobifs)

    Apple have recognized the 802.11n WPA2 encryption issue! I have just received phone calls from various members of applecare and their iPhone issue department and apple now know there is an issue. I have been asked to return and swap my phone tomorrow, my old iPhone5 will then be isolated and taking away for testing to see if they can find the issue.

    Hopefully they do and its something that can be easily fixed via a software update, even if it cant at least they have admitted there is a problem.

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