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  • simoneski2 Level 1 Level 1 (0 points)

    I am on my 3rd i5, still cannot get on password protected wifi. Apple just keeps replacing the phone, but the problem never is solved.

  • abhi_t Level 1 Level 1 (0 points)

    Here are some trouble shooting steps for wifi issue with iphone5.

    Hopefully it may help

    http://http://ourtechside.wordpress.com/2014/03/01/how-to-fix-iphone5-wifi-issue /

  • intuitionist Level 1 Level 1 (0 points)

    Dear virgoboy2004,

     

    I understand it can get very frustating.  I have collected several solutions including the last one tpday Saturday 1st, 2014.

     

    Just start from the bottom up.  Good luck, I hope this works.

     

    intuitionist

     

    Dear mvish86,

     

    If your iphone 5 is not getting decent wi-fi at home I would advise you to first perform a "hard reset", i.e. hold down the on/off button (upper right hand corner) AND the Home Button (fingerprint scanner) at the same time until the phone restarts.  Let it restart completely, and check for wi-fi connectivity.  Second, make sure your router is isolated (about three to five feet AWAY from anything electrical (we are testing, if it works you can then place it a little closer to other devices.)  If need be you can try performing another hard  reset, remember your iphone 5 works somewhere else, hence it has got to be your location at home.

     

    You can even try to isolate the devices to a room where there are NO electrical equipment and then test your iphone.  Let's remember wi-fi is completely dependant on distance, wall materials, in other words if you live in a house that has any masonry exterior, or sheet metal on inside the roof, or anything of that sort, that is what would be killing the signal coming from outside the house to your router and then weakly broadcasting to your phone.

     

    I do hope these tips will give you a somewhat workable technique to allow you to enjoy your iphone 5 the way you expect it to.  In my case the same afternoon that I received my iphone 5, I activated it and started noticing very poor wi-fi connectivity (I have got a killer Motorola Surfboard AC modem/router, an Intellinet N access point they do sit close by though), and poor wi-fi nonetheless.  I got online, went to apple's website, read some forums, and found that this poor wi-fi connectivity on iphone 5's is common to many users.  People were doing all kind of things with ip addresses, changing routers, etc, etc.  Until I found a comment explaining what worked for him.  Guess what?  Perform a "hard reset" and viola! It worked for me as soon as I did the "hard reset" the very first time.  I do hope it works for you too.

     

    Your iphone 5s gold enthusiast,

     

    intuitionist   aka  Juan L. Blanco

     

     

     

    • Sk8Dreams

      Re: iPhone 5 wifi issues

      Dec 20, 2013 10:49 AM (in response to intuitionist)

      I've been on this thread almost from the beginning, and have gotten my 5 replaced twice.  The second time, I only had 2 days left on my warranty.  If a hard reset works for you, you are very lucky. Nothing anyone says here is going to work for everyone, because there are a few phones with hardware issues.  If you think yours is one of them, you must take a few steps before going to the genius bar and asking for a replacement:

       

      1 - Try your phone on multiple wifi networks, using different routers, and different security protocols.  Keep a list of every one you try, and what the results are

       

      2 - Install Speedtest on your phone.  Turn off cellular, and run Speedtest.  Snap a screen shot of your results.

       

      3 - If you have tried everything (including updating to the latest iOS) and your phone's wifi is still unreliable, refuses to connect, drops the connection, or runs like mud, DO A RESTORE AS NEW.  This is a big pain in the neck, and depending on how much you have on your phone, can take up to 3 hours to get back to normal.  Copy all your pix off the phone, save all docs elsewhere, backup and sync.  Then do the restore as new.  DO NOT RESTORE FROM A BACKUP.  If that does not fix your issues - Make a video of your phone running speedtest next to a few other iPhones, iPads doing the same.  That was what got me my second replacement (credit goes to someone here who did that).

       

      4 - Apple will be very reluctant to replace a phone that has not been restored as new because the software environment (your iOS, installed apps, etc) can cause the wifi problems.  Don't lie about it, they can tell if you have done this or not.

       

       

     

    Re: iPhone 5 wifi issues

    Dec 31, 2013 2:47 PM (in response to aworo)

    I know, it's painful and it's making me angry. Every hotspot I've tryed works for 15 min then stops working. I'm now over in my data plan cause of this. Even at home now it says connected but won't do anything after few mins. I did hard reset just to have same thing. I have no idea about routers and stuff I just am like most and want to just connect. It's iPhone plain and simple but if u have an old one like my 3GS it has no issues. But we have 3 iPhone 5 phones and 2 don't like connecting the third one seems to work. This btw is my 4th cause I kept returning them cause of this issue.  This latest one came right from china to me. I'm just so frustrated I got this to do the same thing as my old one but it's 10 times worse. Every hotspot everyday and apple stopped talking with me and won't honour there gift they gave me which now I can't get. So to all the iPhone lovers I used to be, but  my contract upgrade is in less than a year and iPhone will be not one I choose next time. Cause a full year of this not working right makes me sad and angry

    • Like (0)
    • Level 1 (0 points)

    Megachiller

    Re: iPhone 5 wifi issues

    Dec 31, 2013 2:55 PM (in response to Megachiller)

    Oh the problem with apple is they dont know wats wrong, I spent to much of my time with this too


    I was having the same iPhone 5 problems as everyone else - my phone used to connect to the home WiFi but all of a sudden stopped. It also wouldn't connect to other WiFis that it had previously connected to before. I knew my network was working bc my iPad and other iPhones were connecting just fine.

     

    The thing is, this is the second iPhone to do this to me! The Apple store replaced the first one when I told them about the connection issue - didn't even bat and eye, kinda like they were expecting it. I went in today with my malfunctioning phone and was told it was out of warranty (don't get me started... a known hardware issue should be covered outside of the warranty) and would cost $300 to replace the phone.

     

    But get this - my phone could connect to the Apple Store WiFi!!!! So in one last ditch effort to try to fix the problem, I got an AirPort ($99) and now the phone connects to WiFi. With the network card in the phone defective/damaged it seems like the AirPort is sensitive enough for it??? IDK - at least I didn't have to sacrifice a chicken!

    Re: iPhone 5 wifi issues

    created by TJBUSMC1973 in Using iPhone - View the full discussion


    ssiao wrote:

     

    My gut felling is that Apple is not happy with the billions they make, they want to make tens of billions by forcing customers to pay $200+ more on extended warranties for their unreliable products. 

    AppleCare costs $69 for two years of coverage.  And it also covers two years of technical phone support.

    AppleCare Plus is $99, and includes damage replacement for up to two incidents.

    The deductible for damage replacement under AppleCare Plus is $79.

     

    Say you have an iPhone 5S 64GB.  Retail price: $849.  You purchase AppleCare Plus.

    During the two year period, you end up needing to replace your iPhone 5S twice.  You spend $158 in deductibles.

     

    You've now spent $257 on the AppleCare Plus and the two deductibles.  And you've received $1698 in replacement products. So far, you're up $1441.  Minus the original $849, that's still up $592.

     

    Now, add in the two years of over-the-phone troubleshooting assistance.  While you get 90 days of free assistance with the purchase of a new iPhone, after that, it costs $19 per call/issue for non-hardware related issues that are successfully resolved.  That can add up quickly.  Plus, Apple has to pay the Apple Support Advisors.    You could call in every month, get free assistance, and that would normally cost $399 for 21 out-of-pocket support sessions.

     

    So, how exactly is Apple making you spend $200+ on an extended warranty?  And how exactly is this warranty making them so much money, when you can end up getting $1698 worth of replacement products for $257?

    Re: iPhone 5 wifi issues

    created by ssiao in Using iPhone - View the full discussion


     

    I have another potential solution.  It seems to be working for my iphone 5 for now.  It involves fixing the symptom, not a cure though, but a much cheaper option than paying > $200 to replace the phone. 

     

    I got a wifi range extender from amazon for 30 bucks and have hooked it up in the area where we commonly use the phone.  Though my older vesions of iphones and ipads work fine without the wifi range extender, iphone 5 cannot catch wifi signals without a local boost from the range extender. 

    Re: iPhone 5 wifi issues

    Saturday, February 08, 2014

    created by mmp1964a in Using iPhone - View the full discussion


     

    My potential solution is this:  I'm done.  Finished.  Will take it to the Apple store (still within warranty).  I want a new phone, and I don't want to hear a lot of BS about router settings, etc.  I'm typing this on an iPad mini that gets 30 down and 5 up, while my phone gets 2 up and 1 down, if it connects at all.  And if I don't get a new phone, or the new one has the same problem, then I'm done with Apple.  Right now Apple is obviously more than fine - but if they continue to fall down in this and other areas, someone will come along and unseat them.  Look at what corporate bloat and arrogance did to Sony.  Exiting the ecosystem will be painful, but it can be done.

     

     

    robertofromts

    Re: iPhone 5 wifi issues

    Feb 9, 2014 8:24 AM (in response to lucaros)

    Thanks very much for your information.

    I own an iPhone 5 and I have WIFI problems and misfunctions.

    As I own also an iPad 2, an iMac 27 and a Macbook air, all connecting perfectly to wifi, I will ask to have a new iPhone 5 replacing my one, hoping first of all in th replacement and secondarily that the new one will work better.

    I'll let you know.

    Yours

    Robertofromts

     

    Re: iPhone 5 wifi issues

    created by mmp1964 in Using iPhone - View the full discussion


     

    My Wife also has an iPhone 5.  I can put mine and hers side-by-side, run SpeedTest and get 30 down and 5 up on hers, then get maybe 1 down and .5 up on mine.  Same results with my Son's iPhone 4s, my iPad mini, etc. etc.  There is a hardware defect of some of these units - end of story.

    Re: iPhone 5 wifi issues

    created by Megachiller in Using iPhone - View the full discussion


     

    I will not get another apple product now, after months of iPhone 5 issues and them never to understand there product ***** now. Why does my old apple 3GS seem to like being stronger and even faster than iPhone 5 ? The wifi strength and connection is crap on the iPhone 5 and it's cost me more data now. If it does connect u have to be fast cause after 10 mins it will stop connecting. It's a joke and lost all my faith in this junk. There are better products now than apple the end

    Re: iPhone 5 wifi issues

    created by Jonbarker67 in Using iPhone - View the full discussion


     

    Wifi problems with iPhone 5

    My phone was not picking up wifi for 5 days and I tried everything, such as forgetting network, resetting network settings etc, but nothing worked. I contacted 02 and they were about to send me a new phone. I backed up all data from the phone to iTunes in preperation  for the new phone...  I don't why, or how, but this has fixed the problem. Back to normal...strong signal and happy again! I hope this helps if anyone is having the same issue.

    How to fix iphone5 wifi issue

    Iphone 5 is facing many issue over WiFi usage. Similar problems are encountering in iphone 5s.

    If your iphone5 or 5s is not able to find out a Wi-Fi network or loosing WiFI signal strength ,  please try to do following troubleshooting steps.

    Finding a Wifi Network for iphone: Go to Setting -> Wi-Fi to choose available network, if you can’t find any network, you can get close to the wireless router to try again. Even this still don’t work , reset the network setting by going to Settings > General > Reset > Reset Network Settings.

    Connecting to a Wifi Network for iphone: Please verity that your Wifi is up and  password is also correct, for the passwords c. If everything is OK , but if you are not able to connect the Wifi from your iPhone 5S or 5, to fix this Wifi problem by going to General > Rest > Reset Network Settings

    There are reports  where iPhone 5 users are getting slow speeds on connected to Wi-Fi.

    Here are two fixes to try :

    1. Enter Manual DNS: It seemed to help many user. To do that go to Settings -> Wi-Fi and touch the blue arrow presend in front of  connected Wi-Fi network. Press DNS and enter Google  DNS server address it can be either 8.8.4.4 or 8.8.8.8.
    2. Router compatibility issues : To try this you need to change router security setting. It can be thatWPA2  W-Fi security is causing the problem. Switch to WEP security or removing password security can remove Wi-Fi speeds and connectivity issues.

    Some of above fixed are working for some user. Please tell me either of these worked for you.

     

    <Images Edited By Host>

  • Knife01 Level 1 Level 1 (0 points)

    Dear Intuitionist,

    I have to mention that I'm impressed by the level of enthusiasm you show with the iphone, it seams you have invested a lot of time investigating and trying to debbug wi-fi related problems, I have followed this post for quite a bit time and see you actively participating on it, do you or anyone close to you work at apple? to be honest even I have other apple products at office and home and I'm happy wth them, after a while got tired of dealing with this iphone problem, I did many things and spent a lot of bucks, at the end nothing work solid, I even bought one of those expensive apple routers to avoid any compatibility issues. if it was due construction material issues or other equipment making interference it would affect other brands of phones too, at home other family members have iphone and keep complaining about wifi, I gave a chance to a droid phone HTC One and it work fast and problem free with the same wifi router. In my perspective apple is failing to admit they have a design problem and attack this professionally, the people on Genius counter are just getting hit by all complains while Management Engineering is just care less, I have serious doubts that Apple monitor issues posted in this site, otherwise they would noticed there is almost 1.4 Million of people concerned by this problem, does anyone thing we are taking this in the wrong prespective?, instead of us spending time on this we should demand from apple to work on it promptly and effectively. it's not casuallity when companies start loosing market share, at the beggining they do everything for customers, later when they are stable they just ignore certain things that make customers changing preferences. think so?

  • frnklydlft Level 1 Level 1 (0 points)

    I, like everyone else here, am having issues with my iPhone 5 and wifi. My phone used to work fine at home, and at the gym. I'm not exactly sure when it stopped working, but now my connection regularly drops, or often shows as connected but can't actually send or receive data.

     

    I took multiple screen shots from speedtest showing less than 500mbps speeds, connection errors that didn't even allow tests to be completed, and other screenshots from the wifi settings area with the message that I cannot connect to the wireless network. I've fully updated my phone and ipad, and my iPad works fine, my wife's iPhone 4s works fine, computers work fine, yada yada yada.

     

    I went in to the 'genius' bar today, and of course, on Apple's wifi in store, my phone worked totally fine. I explained that all my other devices are completely fine at home, and my phone used to work great as well, and that now my iPhone is obviously not working. I showed her my speedtest screenshots and she just told me that has nothing to do with the device and I would need to call Comcast about slow speeds. I think I may have got a bad apple at the store because I tried multiple times to explain to her that I had controlled for all those factors at home - ie disconnecting other devices so it's only my iPhone connected, connecting my iPhone and iPad side by side going to the same websites, all the while my iPad works great and iPhone won't even be able to load a basic website while on wifi. She just continued to say it was an issue with Comcast and not my iPhone, ran some diagnostics, and said my phone was fine and sent me on my way.

     

    I also told her about this forum and how widespread the problem appears to be and she just told me that it's the internet, when you go looking for a specific problem there is always going to be a forum that makes it seem like the problem is widespread, whether it is bluetooth, wifi, battery, etc. I've never had any issues with Apple but it sure seems like the phone should just work on any network, and should run with few if any problems. Given how many views and posts are on this forum, it is surprising that the issue hasn't gone more viral and spurred apple into action, whether they send a firmware update, something included in an iOS update, etc. Super annoyed and after being a long time Apple user about ready to throw in the towel and get a different phone that works!

  • TJBUSMC1973 Level 5 Level 5 (7,310 points)

    If your device works fine on a known-good network (at the Apple store), but not on your home network, why do you believe it's a problem with the device?

     

    Have you restarted your wi-fi router?  Have you updated your wi-fi router's firmware?

     

    Use this article and follow ALL the steps: iOS: Troubleshooting Wi-Fi networks and connections

  • frnklydlft Level 1 Level 1 (0 points)

    I've done all those steps, with the exception of updating my router firmware. Restarted my router, my modem, etc. I was implying that every other device works on my network as-is, including other apple devices running on iOS7. There is nothing strange about my network as far as I know, it's just a basic netgear router with AES+TKIP security. I have the same issue with my gym wifi, which I used to be able to connect to without issue.

     

    If all other devices work, it would seem that would point to a device issue, but I definitely see your point if it connects at the apple store.

     

    It seems like a device should be able to connect to pretty much any run-of-the-mill network if you have the correct password. I'm just saying that consistent with many others here, my iPhone 5 is the only device in the house that can't hold a connection on my wifi network.

  • TJBUSMC1973 Level 5 Level 5 (7,310 points)

    frnklydlft wrote:

     

    I've done all those steps, with the exception of updating my router firmware. Restarted my router, my modem, etc. I was implying that every other device works on my network as-is, including other apple devices running on iOS7. There is nothing strange about my network as far as I know, it's just a basic netgear router with AES+TKIP security. I have the same issue with my gym wifi, which I used to be able to connect to without issue.

     

    If all other devices work, it would seem that would point to a device issue, but I definitely see your point if it connects at the apple store.

     

    It seems like a device should be able to connect to pretty much any run-of-the-mill network if you have the correct password. I'm just saying that consistent with many others here, my iPhone 5 is the only device in the house that can't hold a connection on my wifi network.

     

    I recommend updating your wi-fi router and then testing the issue.

     

    I agree that some things should 'just work', but that's not always the case.

  • frnklydlft Level 1 Level 1 (0 points)

    Fair enough and I will certainly try that. Just seems strange that things used to work just fine and now don't. Even if that fixes my issue at home, I can't upgrade the firmware at the gym or other locations where I don't control the router.

  • redboxerkerry Level 1 Level 1 (0 points)

    Just found that my phone will connect to the router if I put it on top of the router.

    It also works if I connect it to 5ghz wifi.

    Definitely a problem with the phone.

    Why did apple stop making iphone 5

    But you can still get the 4s???????

  • Patsywright Level 1 Level 1 (0 points)

    The iPhone 5 has the same problems, got the iphone 5 Sep 2012 on the first day it  came out  I went to the apple store 5 time in the first year I had my iPhone 5 for them to give me a new one each one has the same problems. Will not connect to wifi, only if I was standing on top of router. Will not connect to wifi anywhere only in Apple Store. So I call Verizon I told them I wanted my unlimited data back or I was moving on. Thank god they gave it back to me.  No I really don't care that this piece of sh.t don't work on wifi I just used a lot of data. Don't know what has happened to Apple but if I could go back I would have keep my iPhone 4.  

  • mmp1964 Level 1 Level 1 (0 points)

    I finally ended up going to the Genius Bar - he updated the firmware, then tried to download an app.  It would only download when we turned off WiFi - so ended up getting a new one.  Difference is night and day.  It was the phone the whole time. All of the other nonsense I went through (much of it from reading this thread) - none of it mattered. I must say it was a good experience - (the genius bar that is, not the nonsense).  I just wish I had done it a long time ago.

  • TJBUSMC1973 Level 5 Level 5 (7,310 points)

    mmp1964 wrote:

     

    I finally ended up going to the Genius Bar - he updated the firmware, then tried to download an app.  It would only download when we turned off WiFi - so ended up getting a new one.  Difference is night and day.  It was the phone the whole time. All of the other nonsense I went through (much of it from reading this thread) - none of it mattered. I must say it was a good experience - (the genius bar that is, not the nonsense).  I just wish I had done it a long time ago.

     

    In other words, replacing the hardware resolved the issue.  That is very good to hear.  I'm glad you have your wi-fi back.

  • Abbholmess Level 1 Level 1 (0 points)

    My iphone 5 hardly connect to wifi anywhere, only get one bar when next to the router an everyone in home can connect perfectly, is there something up with my phone?

  • OilerFan Level 1 Level 1 (5 points)

    This issue has been driving me nuts with my daughter's iPhone 5.   All 4 iPhones, 4 iPads and 3 macbooks have no issue connecting to home wifi, but her iPhone will not even pick up the signal.  Took to the Apple Store and it worked fine there!!!  Turns out, she had a cheap plastic decorative case on the phone.  The second I removed the cheap case, it picked up all the networks in the area!!!!   No more cheap cases for her.   Is it possible that your protective case may be interfering with the Wi-Fi- signal, if you have one on?