Previous 1 54 55 56 57 58 Next 4,659 Replies Latest reply: Oct 29, 2014 11:58 PM by jasonb b Go to original post Branched to a new discussion.
  • Jeff Collier Level 1 (25 points)

    Also, does anyone else's iPhone 5 get really warm to the touch on the bottom in the back while on calls? Mine does and I'm going to use my temp gun to gauge how hot it actually gets.  This is just ridiculous how crappy this iPhone 5 is.  I'm so disappointed with apple right now.

  • Eric Maier Level 1 (45 points)

    Hero worship is not the answer, Tim Cook is a fine CEO. Being in marketing, I think his handling of the Maps issue was masterful. Steve "You're holding it wrong." Jobs was insanely great, but FAR from perfect. He's not rolling anywhere, he's dead, and he was dead right in choosing Tim as his hand-picked successor. IMHO.


    That highly subjective politcal bull aside, the answer is filing a bug report:



    These go on record and people's compensation depends on their response. Discussion group posts don't factor.


    And if they don't fix it, return the phone within the 30 day window.


    I'm lucky to have a grandfathered unlimited ATT&T data plan, so I'll wait it out for awhile. If I weren't, I'd return it tomorrow and go back to my iPhone 4, still working perfectly with iOS and a classic for all time in beautiful industrial design.

  • bminrath Level 1 (0 points)

    I did find that using Google's DNS server at sped mine up quite a bit, but still not what it should be.  Also, before I did this, setting the phone right next to the router sped it up too.  Strange stuff.

  • Jeff Collier Level 1 (25 points)

    Oh I know Eric, Tim Cook is a good guy and I'm in Marketing as well.  I also cringed when I heard Steve Jobs say that "You're holding it wrong" only he could get away with saying something like that. 


    I did file a bug report as I always do when I have problems and to be honest I haven't had any until this iPhone, so we'll see how this works out. 


    I'm also lucky to have a grandfathered unlimited AT&T data plan, but that doesn't help when you have your 5 year old son trying to FaceTime with you and it doesn't work when just the other day it did with the iPhone 4.  So even though he says he understands it still made him sad since he just wanted to see his Daddy and show me what he did in school today while I'm away. 


    Now I could have faceTime over cellular, but I'd then have to give up my grandfathered unlimited account.  So yeah, fun stuff!   


    I also wonder why this iPhone 5 keeps getting really hot when making calls.  Does your iPhone 5 get hot when making calls?

  • Michael Singletary Level 1 (25 points)

    I've had similar Wi-Fi issues with my new iPhone 5, but not to the same extent as some people. My iPhone's Wi-Fi speeds are fairly unreliable, but nothing like 1Mbps. It gets maybe half of the download speed of my iPhone 4S and iPad 3, all on iOS 6.


    I'm still not entirely convinced that this is not a compatibility issue with the app, though. I downloaded a few different speed test apps and, as long as they did not use Ookla, I found my speeds to be right where they should be (15-18Mbps). I also noticed that different servers made a HUGE difference. When trying the server in Irvine, CA, my speeds were incredibly slow (4-6Mbps). I switched to a few in Los Angeles, and they clocked in around 15Mbps despite being 30 miles farther from Irvine. Try Speedtest X or Xtreme Labs Speedtest and see what you get. Also try manually selecting different servers in


    I did, however, swap out my iPhone 5 for a new one just to be sure. It's currently restoring and we'll see how it works after that.


    If you do swap out your iPhone, please check the condition of the new one BEFORE accepting it. I had to reject one that had a big ding in it. It's black, and you could see bright shiny silver metal beneath the coating on the rim that was damaged. I thought I was going to cut my finger when I ran it over it. The one I settled on, while nearly unnoticeably marked, does have some imperfections that are visible if you look hard enough.

  • Eric Maier Level 1 (45 points)

    @Jeff - Yes, we're all family here :-)


    Honestly, I haven't made that many calls with it, and the ones I have, have been on speakerphone with it sitting on my desk, so I can't speak to the heat issue. The voice quality BTW on speaker phone is greatly superior to my 4. But I think with increasingly speedy hardware in increasingly small enclosures, we're just going to have to find a way to live with it. I had an iPad 2, but was recently given an iPad3 by my employer (Adobe, just so you know where I stand about SJ, it was a shock to us - we were trying to make desktop software work on a brand new, underpowered mobile platform, a huge challenge, and we thought we were friends :-) And it does get a lot hotter by comparison, but **** that screen is practically lickable.


    Truthfully, my bottom line was in my original post, Apple had to prepare a number of devices to be ready to ship on Sept. 21 unprecedented in human history. There's a bad batch in there, and historically, they eventually make good on it. I've also done manufacturing & distribution of consumer products. It happens. If they don't fix it within the return window, I'll return it, and re-buy when they get it worked out.


    Glad you filed a bug report! It's like voting, we can express our opinions all day long but there's only one thing that matters.

  • Michael Singletary Level 1 (25 points)

    Yes, mine gets warm. But so did my iPhone 4S.

  • Jeff Collier Level 1 (25 points)

    Aww <<Hugs>>  :-)


    I do have to agree the speakerphone is AWESOME!  Much better than the iPhone 4 speaker phone. 

    I'm already looking for an alternate iPhone 4S  or a Samsung S3 on the used market myself for the day I return my iPhone 5, since the brainiac that I am just sold or iPhone 4's.  Hopefully it doesn't come to that, but I'm not the type to just sit quietly with a broken phone.  So hopefully Apple will make good.  Like they did with the original release by issuing a gift card ( remember that one ) or the free cases with the iPhone 4's, I wonder what this round of make goods are going to be.  Hopefully its a shiny new iPhone 5 ding and scratch free that actually works as it's intended to.

  • diegocisneros Level 1 (0 points)

    I had exactly the same problem.


    The only thing that worked for me was to enter the DNS server info manually for every Wifi you want to connect to. I use Google's and and they work like a charm.


    I think it's the antenna.


    I will return the unit unless I get a replacement.

  • Michael Singletary Level 1 (25 points)

    I just confirmed that my replacement unit exhibits the same signs as my original launch day iPhone 5. It feels like a combination of an iOS 6 software issue and a lack of compatability for with the new iPhone 5. Maybe it doesn't work well with the new antenna design?

  • ccpzcp Level 1 (0 points)

    i cant understand the bug coz when i see vids on youtube its speed is ok on wifi but when i surf or use speed test it shows dam slow speed but no words from apple the only solution is ios 6.0.1 but dont know when what a crapple

  • rpaddle Level 1 (0 points)

    I'm still having the same WiFi issue, but have also noticed that my new iPhone 5 cannot hold a bluetooth connection to my car kit. After 20-30seconds it disconnects and won't reconnect. Not seen anyone else pickup on this issue so hopefully it's just my phone.

  • FranAltomare Level 1 (0 points)

    Some updates from Italy, my iPhone 5 day 2.


    I switched from my time capsule to a poor linksys, with a very low security in terms of wifi password. My iPhone 5 wifi starded working like a charm.


    Back to time capsule, same problems.


    Here Apple says that they are not aware about the problem.

  • mike sanders3 Level 1 (30 points)

    Having difficulty with this thread yesterday I checked the wifi speed on my iphone 5 absolutely staggered by rersult Down 21.5mbps Up 24.3mbps immediately checked my iphone 4s could not believe it Down 4.7mbps Up 3.74mbps.

    Both on same network and with same two dns, that's almost 5 times folks and I don't remember reading about that anywhere.

  • Sean Lim Level 1 (0 points)




    You won't BELIEVE THIS, but here's my story:



    When i get my iphone 5 with IOS6 to connect with my wifi Netgear router WGT624 v3 for the very first time it fail!! But, before that I have no problem with wifi on my iphone 4 IOS6 or iPad. OK that's strange, so i went down to the street and purchase a new model Netgear N600 and guess what? It works!!!! I have no issue or whatsoever wifi problem which i currently have with my iphone 5!!! I suspect it got to do with the hardware version! Now that is a BAD APPLE

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