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All replies
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Helpful answers
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Sep 29, 2012 7:48 AM in response to Louis Trapaniby scottbrennan6,You can solve your wifi issues pretty easily.
1) Go into Settings
2) Go into WiFi
3) Tap the blue arrow next to the wifi network you prefer to access
4) You will see various numbers and settings listed. Take a screen shot to capture that information for future reference if you need to reenter it later by simultaneously pressing the on/off button and the circle button. The screen shot will save to your Camera Roll.
5) Delete the numbers to the right of DSN. Enter 8.8.8.8 or 8.8.4.4. One of those should fix both wifi connectivity and download speed.
6) If this does not work, reenter the original DSN numbers you captured with the screen shot and set up a Genius Bar appointment.
Good luck! I did this fix and have had no problems with dropped signals and blazing fast speeds. The 8.8.8.8 works best with my network.
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Sep 29, 2012 7:51 AM in response to Kurt Shrinerby scottbrennan6,You can solve your wifi issues pretty easily.
1) Go into Settings
2) Go into WiFi
3) Tap the blue arrow next to the wifi network you prefer to access
4) You will see various numbers and settings listed. Take a screen shot to capture that information for future reference if you need to reenter it later by simultaneously pressing the on/off button and the circle button. The screen shot will save to your Camera Roll.
5) Delete the numbers to the right of DSN. Enter 8.8.8.8 or 8.8.4.4. One of those should fix both wifi connectivity and download speed.
6) If this does not work, reenter the original DSN numbers you captured with the screen shot and set up a Genius Bar appointment.
Good luck! I did this fix and have had no problems with dropped signals and blazing fast speeds. The 8.8.8.8 works best with my network.
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Sep 29, 2012 8:09 AM in response to tobifsby Shanon.Roberts,Hi... Entering DNS settings is to be considering a bandaid fix to the problem at hand. This is "not" a solution to a problem.
I've logged this to Apple as a BUG Report over the phone and also to their online team.
As for the Genious Appointment session, well you can forget about the Sydney CBD one, i had to walk out otherwise i'd be laughing at their manager at the time whom i was dealing with. His comment was "if it works in the apple store, then there is no fault"
Another Apply guy there, i asked whether he actually read the APPLE forums to see if he was aware of these issues, and he said no he doesnt read them.
Im amazed their own staff dont even read their own support forums etc about whats going on with their own technology.
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Sep 29, 2012 8:48 AM in response to tobifsby shizkoph,Hi every one,
I hope this helps. I too was having sluggish wifi on my iphone5 and after trying all the things in the forums with no avail (Changing dns ;didnt work) putting test in client id and other things i decided to tweak with the settings on my home network and was able to get my wifi speed from <3mps to 10 mbps with multiple iphones on the network.
the settings i changed which fixed the wifi issue were the Multicast Rate which by default was set at auto i changed it to 36mbps i tried 54mbps but phone wouldnt connect at that rate and i also changed the NPHY Rate from auto to 39mbps and now my iphone is at 10mbps my over all router settings now are
802.11 Band = 2.4ghz
Bandwidth= 20mhz
Control Channel= 10
Basic Rate Set = all
54g™ Protection = auto
XPress™ Technology= Enabled
Beacon Interval= 100
DTIM Interval= 1
Fragmentation Threshold= 2346
RTS Threshold= 2347
NPHY Rate = 4:39mbps
802.11n Protection= Auto
Multicast Rate = 36mbps
always do a back up prior to tweaking theses settings and its easier to use a wired connection to your router to tweak these settings i hope this helps.
Tim
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Sep 29, 2012 8:50 AM in response to Shanon.Robertsby cesarinho,if you want them laugh. Take another try compratir iphone and wifi, neither works.
The problem is that your wifi open and there is no faul.
Only fault with WPA2 security.
If we go to a bar you please say that we remove the security of your router.
do you want apple
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Sep 29, 2012 8:52 AM in response to scottbrennan6by Braccobaldo,Considering that the problem reported is an issue with wpa2 security, how do you think can solve the problem the change of a DNA server setting?
Infact obviously your fix doesn't work.
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Sep 29, 2012 8:55 AM in response to Phil Ossiferby Braccobaldo,This list has any connection with ios6 and iPhone? This means I have to ask to my company to change all the wifi network so I can use my iPhone in wifi? Or this mean all the router wpa2 I have tried are fault? (And are 6 router I tried)
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Sep 29, 2012 8:59 AM in response to cesarinhoby cesarinho,At home is very easy. WAP and put safety work for you , noy to do so many things. just does not work in WPA2.
But is not the answer, I want my home.
Instead of seeking such solutions, we had to report to APPLE
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Sep 29, 2012 9:06 AM in response to shizkophby rbrylawski,You did well. And this completely highlights the root issue most people who have Wifi issues are facing. The real issue is there are SO MANY blasted Wifi configurations out there. It would be impossible to build one device that can accommodate ALL devices without hiccup in a percentage of those devices. This is not unique to iPhone (regardless of version), though it is not particularly comforting to those who are having issues.
Read the Andoid forums. Those who tout the Galaxy as the new nirvana, might be surprised to see they are also having Wifi connection issues. Not all, but similar complaints. Not to mention that the security flaw in Android , expecially on the Galaxy that was revealed yeterday How comforting to know their device is open to disaster when can access a web site, and that site can literally wipe their phone clean.
I have no issues with Wifi on two new iP5 phones. That doesn't mean that if I took the same two phones to someone's house who is having an issue that either phone would connect. It's the variability of Routers and ISP's that cause pretty much all the issues. Google has known about this security flaw since June, yet it was just made public this week.
So, people can come here and hope they find something that will resolve their issue. Or they can complain that Apple let them down. But the reality is they should be speaking with whoever their internet service provider is. That is where the problem is and they should be able to walk people through either updating the bonjour data on their router (essentially updating the router's firmware) or other troubleshooting actions that will take them off this forum and on to enjoying their phones.
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Sep 29, 2012 9:03 AM in response to Braccobaldoby cesarinho,Have you tried to put your wifi without security key for me that does not work?
Try it instead of answering
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Sep 29, 2012 9:03 AM in response to Shanon.Robertsby DetroitRobbie,Yesterday Apple swapped my first iPhone5 for a new(er?) one. The good news - battery on the new phone is about a billion times better than the old one. Before I'd go through 10% in an hour (with phone locked), last night I went through 10% over the whole course of the night while I slept so way better. Bad news, the new phone has the same wifi issues as the old one which leads me to beleive this is certainly software related. I guess we wait for an update now.
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Sep 29, 2012 9:05 AM in response to tobifsby TwoEleven,l had the same problems with my Iphone 5. The Wifi Connection breaks down after
about 10 seconds. Another Problem was that my iphone always lost the wifi
connection ,when it returns from standby, so i had to re enter the wifi password
every time. it works now for about 4 days with every wifi and wpa2
protection. i restored my iphone to factory settings and configured it as a new iphone
( without icloud ). after that i configured the wifi settings MANUALLY. the iphone found my
wifi, but i tapped on "others" and typed in all informations of my wifi.
Now it works for about 4 days. hope i can help you. sorry for my english
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Sep 29, 2012 9:16 AM in response to TwoElevenby TwoEleven,oh i have forgotten something. i changed my iphones name to 1 word like "iphonekevin" without dashes
or any others. after that my iphone was displayed correct in my router status monitor
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Sep 29, 2012 9:51 AM in response to samsmysonby samsmyson,Solution to my problem. Deleted all data off Netgear Router. Re- Updated with new Netgear Firmware. Wi Fi on iPhone now working -Hurrah ! Half an apology to Apple also !
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Sep 29, 2012 9:57 AM in response to samsmysonby rbrylawski,Which proves my points above.
Glad you're up and running.