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iPhone 5 click when pressing screen

Just opened my new iPhone and when looking it over I notice when I press down on the upper left corner of the screen there is a slight click as if the part is slightly loose. Just curious if anyone else has this? Not sure I really want to deal with the hassle of returns for something so minor.

iPhone 5, iOS 6

Posted on Sep 21, 2012 7:15 AM

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36 replies

Jul 16, 2017 2:22 AM in response to unco77

Same happen with me it's being 4 day they are telling me it's not major Issues i have some click sound on my bottom panel of my phone to which I visited authorities service center and they denied to take my device and told me to call apple support after that apple support Said it's not major issues and last 4 days they are calling me and telling not major Issues or remove extended warranty all that stuff for that I uploaded Video of my problem and apple support told me that their manager will help but now they say we only help with software issues you can visite othere service centre

Sep 21, 2012 8:38 AM in response to edm9644

I'm getting the click when I press on both bottom corners of the screen, I can feel it as it clicks down too.

I don't want to deal with the hassle of waiting returning it and getting another one either but it's been bugging me so much since I discovered it, I know I can't live with it like this.


I purhased mine through the Apple online store.. I know I can't return it to an Apple store and have to do it online, but should I visit a store first and see what they say? Or will they just tell me to lodge something online?

Sep 24, 2012 1:44 AM in response to edm9644

I've decided to book an appointment with the Genius bar after all. They don't have any free slots until Saturday now so this would give plenty of time for any glue to cure (if that is an issue which I doubt). I spent £600 on this phone and would rather confirm this is "normal" behaviour with Apple directly than just go on living with it.

Sep 25, 2012 2:33 PM in response to edm9644

I had my Genius Bar appointment yesterday too.

I bought mine from the apple online store, spoke to the Apple guy on the phone who said to go to my local store.

The Genius Bar guy told me I had to return it online since I bought it online, but I told him I tried and had been told to do it in store. At that point he said okay and got me a new one.


This new one doesn't have the same issue and I'm happy with it.


Go get it replaced if you have this same problem. Don't just put up with it, especially not for how much these devices cost.

iPhone 5 click when pressing screen

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