HT201406: If the screen on your iPhone, iPad, or iPod touch doesn't respond to touch

Learn about If the screen on your iPhone, iPad, or iPod touch doesn't respond to touch
lwgraham
Level 1 (0 points)

Q: Screen goes dark intermittently - can this be from a weak battery?

The screen goes dark - can barely see what is on it in the background.  Sometimes continues to work (if you can see what/where to press) and sometimes appears to be locked as well.  Can this be caused by a weak/old battery?

iPod touch

Posted on Sep 21, 2012 8:27 AM

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lwgraham

Q: Screen goes dark intermittently - can this be from a weak battery?

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  • by lllaass,Helpful

    lllaass lllaass Sep 21, 2012 8:35 AM in response to lwgraham
    Level 10 (190,740 points)
    Apple Watch
    Sep 21, 2012 8:35 AM in response to lwgraham

    Not likely due to a bad battery. More likely a hardware problem.

    Try the following to rule out a software problem.

    - A reset. Nothing is lost

    Reset iPod touch: Hold down the On/Off button and the Home button at the same time for at

    least ten seconds, until the Apple logo appears.

    - Restore from backup

    - Restore to factory settings/new iPod.

    If you still have the problem that indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order