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My new iPhone 5 is connected to our Exchange acccount. Push email does not seem to be working on it. I have to go into the email app and refresh in order to receive new emails. Before on mi 4S it worked flawlessly. I've deleted my exchange account, re-added it, disabled LTE, etc... Seems like push is not working at all I have to manually update it.
iPhone 5, iOS 6
me too....
even tried removing partnetship in exchange.
I tried that as well but no luck. This is a serious problem.... I hope someone from Apple is listening here...
tomfrommiami wrote:
I hope someone from Apple is listening here...
As this is a user to user technical support forum, there is no one from Apple listening here.
Basic troubleshooting from the User's Guide is reset, restart, restore (first from backup then as new). Try each of these steps in order until the issue resolved.
Solved my issue....
Since verizon already comes with some preset settings... I went ahead and tried deleting and readding exchange account... to no avail.
so what I did was fully reset the phone to factory settings. Restored from iCloud.
and voila. seems to be working like a champ.
I have had issues before if I receive a iPhone from verizon (my company has around 250 lines) and if I do a full reset like this it tends to resolve them.
Good luck!!
I'll try that and post back if it works/does not work. Thanks for the tip...
did same for the 2nd iphone I deployed... worked like a champ as well
Tried resetting to factory settings...restored from icloud but no luck. I still have to go into the mail app in order to receive the latest mail in my inbox. I'll try resetting to factory again and see what happens. I even tried resetting to factory, this time not restoring from icloud but setting it up as a new phone and still no luck.
what are you running for SSL?
Just using the native active sync on my Exchange 2007 server. Do you mean what port am I running ssl on?
No. Didn't know if you were using a self issued or something from godaddy or similar...
This Kind of stuff messed me up a while ago if I forgot to go to certsrv and download when I self issue all certs
Have you tried restoring trough iTunes yet?
Haven't tried through itunes. In process of doing restore from icloud for the third time. Let's see what happens. If it does not work...again, I'll try through itunes and update the post.
Thanks
No luck. Havent tried with itunes yet...this is driving me mad. Now I can't rely on my new iphone to update me with new emails!
Try through iTunes... I just deployed another and it worked fine 1st try on iTunes including restoring through iTunes.
try this:
1. Go to Mail, Contacts, and Calendar. Click "Fetch New Data". Make sure push is on.
2. Go back to Mail, Contact, and Calendar. Click on your exchange account. Click on "Days to Sync". Even if it is set to what you want this on, chance it to a different setting (i.e. 1 week). You can change this back later, but this is the only way to fix it.
3. Go back to Mail COntact and Calendar. Click on "Show". No matter what this setting is on, change it to a different setting. (i.e. 100 recent messages).
4. Reboot your iPhone 5
5. Exchange PUSH will be working now.
Hi Ryan,
I saw your recommendations on another post from Superclay. Trust me buddy, I've tried everything. I even got a new iphone 5 from the apple store today....nothing, still the same thing. Works for like 5-10 minutes then just stops. I just went back to my 4S which works perfectly. Guess I'll have to wait until Apple comes out with a fix...this is BS.
Is anyone else having issues with push email on the new iPhone 5?
