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iPhone 5 wifi woes

50455 Views 123 Replies Latest reply: Mar 7, 2014 3:27 AM by MarkQV RSS
  • dsg76 Calculating status...
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    Sep 22, 2012 9:04 AM (in response to michaelchan0427)

    This is not a hardware issue, dont go exchanging your phones just yet.

  • Jered. Calculating status...
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    Sep 22, 2012 1:12 PM (in response to Thetechnogeek)

    Thanks for confirming I'm going to exchange mine today.

  • gapeee Level 1 Level 1 (0 points)
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    Sep 22, 2012 1:47 PM (in response to Thetechnogeek)

    Thanks everyone for the valuable information and taking the time to post your responses. Here I was thinking I was alone but my doubts seem to be cleared. Off to the telco later to get my phone changed. Cheers

  • tecsi12 Level 1 Level 1 (0 points)
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    Sep 22, 2012 6:21 PM (in response to Thetechnogeek)

    Same issue. iP5 WiFi dropping on/off WPA

  • Lon Seidman Calculating status...
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    Sep 22, 2012 6:27 PM (in response to tecsi12)

    I had a few moments of WPA usage tonight but it quickly died dropped off. Unfortunately my closest Apple store is an hour away so it's going to be a few days before I'm able to get it swapped out. Any way to know if I can get an assurance the store will actually have stock when I get there?

  • Jered. Level 1 Level 1 (0 points)
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    Sep 22, 2012 7:02 PM (in response to Jered.)

    Just exchanged mine about a couple hours ago. Connected right away to my secure network and hasn't dropped once. Definitely a hardware issue.

  • dsg76 Level 1 Level 1 (0 points)
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    Sep 22, 2012 7:05 PM (in response to Jered.)

    Good to know.  Making an appt on Monday.  

     

    Question-  I bought from AT&T, can i still exchange it with Apple?

  • sinthang Level 1 Level 1 (0 points)
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    Sep 23, 2012 6:37 AM (in response to Thetechnogeek)

    MIght be a bad antenna. I had the same problem and tried the same remedies you listed. I went back to the Apple store and they gave me a new iPhone. Problem solved, now it stays on the network continously.

     

    Initially the Apple care representative said it was due to security settings in my router but this seemed unlikely since the other 13 Apple wifi devices (4 of which are running IO6) in my household never have issues with my wifi. After reseting the iphone and playing with network settings it seems it was the phone that was at fault.

     

    Also, FYI even though Apple stores are sold out of iPhone 5's they do have brand new replacement units for warranty issues.

  • mathur999 Calculating status...
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    Sep 23, 2012 11:39 AM (in response to Thetechnogeek)

    Just went to Apple store in Toronto and got a replacement. So far so good...

  • salexnder Calculating status...
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    Sep 24, 2012 11:44 AM (in response to salexnder)

    Just an update. Went to the Apple store this morning first thing. They took the iphone 5, reset it completely to factory defaults, updated the Sprint service, and was able to connect via wifi to an encrypted network. That's the short answer.

     

    NOW, at first they said, sorry, we don't have an encrypted network to test it on to which I replied, sure you do and so do I. I whipped out my MacBook Pro, set up an encrypted network, had him watch me put in the passphrase and then connected the ipad to it to show it was working. See? Upon seeing the iPhone fail, he then asked if he could wipe it out completely to which I said, what other choice do we have here? I've already tried all the other fixes except for that. It did seem to fix the wifi encryption issue. We'll see if it lasts.

     

    According to the tech, I had apps crashing that were causing the issue (like settings & preferences apps!). He also said that whenever Sprint (not sure if all service providers) updates the service, you will have to reset the phone back to factory defaults. Hmm.

     

    Hope this helps someone out there. If anything changes, I'll post it here.

  • dissonation Calculating status...
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    Sep 24, 2012 11:55 AM (in response to Thetechnogeek)

    Just got my replacement, working perfectly on WPA now. It might be something that could be fixed with a software update, but I'm impatient...

     

    Good luck to everyone else sufferening with this issue.

  • leashy79 Calculating status...
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    Sep 24, 2012 6:29 PM (in response to Thetechnogeek)

    I spoke to Apple this morning who told me they were aware of the WIFI situation. They told me to go to Settings>general>reset (right down the bottom)>reset network settings.  Then wait 20 minutes and reconnect to the WIFI network again.  At this stage it seems to have solved my problem, WIFI connections is strong and fast.  Fingers crossed it stays this way. The technician said if that had not resolved the problem then he had further steps we could do.

  • LJ777 Calculating status...
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    Sep 24, 2012 7:51 PM (in response to Thetechnogeek)

    I'm experiencing the same issue (wifi connects to secured network, and I have internet for only about 10-30 seconds).  I gave my iPhone 4S to my wife (with upgraded iOS), and her phone works just fine. 

     

    I saw this thread and decided to exchange my iPhone 5 at the local Apple store today.  Unlike others on this forum, this did not fix my problem.  The new phone has exactly the same issue.  Logically, this seems like a firmware/software issue, but it seems very odd that only a handful of us are experiencing it.  Perhaps it's a router and phone combo that is resulting in the mess.

     

    The Apple rep had only heard of the issue this morning, and there was no communication about it from corporate at the time that I exchanged my phone in the store (5pm EST).  I'm not sure what is going on, but eating up my data plan instead of connecting to my home wifi has me feeling like an extremely unsatisified customer.  It would be nice to hear that Apple is at least working on this issue, if they haven't said that elsewhere already.

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