HT201685: Find the software version on your iPhone, iPad, or iPod
Learn about Find the software version on your iPhone, iPad, or iPod
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Sep 22, 2012 11:21 AM in response to vernon351by dsquared5,After a trip to the Apple Store with this problem, I found out that USB connections have different levels of power. Try changing USB ports, then look for iTunes to recognize the iPad is connected. Good luck!