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Lightning cable that came with iPhone 5 won't charge

Waited in line since 4am to get my iPhone only to bring it home and try to to restore from iTunes when I find out I got a bad cable. When I plug it into an outlet it won't charge and when I plug (even just the USB end) into my laptop, it gives me an error saying there's too much power in the USB port and auto-disconnects it. My friend let me try his and it worked fine both ways, so it's definitely a bad cable. Too bad they're not carrying them for the next few days....


Hope this isn't a widespread issue.

iPhone 5, iOS 6

Posted on Sep 21, 2012 12:47 PM

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38 replies

Sep 21, 2012 2:13 PM in response to T33B

Same (or very similar) issue. Plugged cable into PC USB port (after removing previous generation cable) and it first got VERY hot, very fast, and then the PC shut down. Cable won't charge from wall adapter and now PC just instantly shuts down if I plug the cable into it.

Hope these are available at the local Apple store so they can give me a replacement.

Sep 21, 2012 11:54 PM in response to T33B

I'm having the same issue except:


-My cable is in perfect condition, nothing like the picture above

-I live 60+ minutes to the nearest apple store


If I plug my iPhone into my Windows computer or Outlet (I've tried many outlets at home) my phone never charger or is recignized by my computer.


My iPhone 5 ends up dying, and only THEN will it start to charge....back up to 3%. Now it seems to be in a perpetual loop 😟


Is anyone else experiencing this? Anything I can do? All I did was restore from an iCloud backup


Edit: it will only charge to my Macbook Pro Retina...why in the world is this?

Sep 22, 2012 3:56 AM in response to T33B

I am also not able to charge my new phone and was on hold with apple for an hour. They said they have had no calls about this issue and have had no emails. My phone is almost dead. My cable looks fine it is just not giving the phone any power from the wall or when I hook it up to the computer.

I guess I will be going to a store today as well, not cool

Sep 22, 2012 8:27 AM in response to AppleSJ511606

Same issue. Intermittant charging with the AC Adapter, but did manage to get it set up with a 1st gen MBA. When plugged into the USB port on a new 11" MBA, it either doesn't recognize the iPhone (left USB port) or it immediately shuts down the computer (right USB port). And no, I'm not making this up.


On the phone with Apple last night for about 90 minutes (after ATT for 45 minutes.....that was fun). Was bumped up to real support tech who is "researching the problem" and who is to call me back at 11 am this morning. (You do have to give them some credit for customer support) I've also made a pre-emptive appointment at an Apple store (60 miles away) for this afternoon in case I'm told to pickup a new phone.


Odd that they can build a flawless phone that is clearly the technological bellweather but they can't get the cable right. I also wonder how they can release the phone but not have the cables and adapters ready. I was ready to just buy a couple of cables and call it a day.

Sep 23, 2012 6:15 AM in response to T33B

My IPhone 5 has intermittent charging, and is the same when connected to the iMac. I have found that if I reboot the iPhone it starts charging as soon as it starts up again. It would seem it is a software bug not the cable?

My advice to people running out of charge is reboot phone while plugged into socket. Worked for me but not ideal!!

Lightning cable that came with iPhone 5 won't charge

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