Currently Being ModeratedSep 21, 2012 1:20 PM (in response to thomasfromglendora)
Fault Module Name: objc.dll
Fault Module Version: 1.435.16.11
Taken at face value, you're having trouble with an Apple Application Support program file there. (Apple Application Support is where single copies of program files used by multiple different Apple programs are kept.)
Let's try something relatively simple first. Restart the PC. If you're using Vista or 7, now head into your Uninstall a program control panel, select "Apple Application Support" and then click "Repair". If you're using XP, head into your Add or Remove Programs control panel, select "Apple Application Support", click "Change" and then click "Repair".
If no joy after that, try the more rigorous uninstall/reinstall procedure from the following post. (If you've got XP, although the procedure is for Vista and 7, just read "Computer" as "My Computer", read "Uninstall a program control panel" as "Add or Remove programs control panel" and assume the system is 32-bit, and you'll be doing the right things.)
Currently Being ModeratedSep 21, 2012 3:02 PM (in response to b noir)
I appreciate the suggestions. I tried them as recommended but to no avail. I also tried my machine with as few services and startup programs as possible (except what I needed to perform the sync) but still same crash. Unfortunately, it seems specific to my machine (hence trying to narrow down anything else that is running) since I just tried updating iTunes on another machine and the sync works fine there. Oh well. I'll do more digging and report back if I ever figure out where the conflict is. Thanks again!
BTW I am using Windows 7 64 bit.
Currently Being ModeratedSep 21, 2012 3:06 PM (in response to thomasfromglendora)
Just in case, let's try deleting your current iPod photo cache. (Trouble with that would usually produce an error -39, or other symptoms, but an "iTunes has stopped working" message is within the bounds of possibility.)
For instructions on where to find it, see the following document:
Currently Being ModeratedSep 21, 2012 3:23 PM (in response to b noir)
I'm not sure that it's related to the cache as I get this error on 3 of my iOS devices, and I can't even get to a folder to sync from (where the cache would be created/stored); two of those devices are also brand new.
Currently Being ModeratedSep 21, 2012 3:29 PM (in response to thomasfromglendora)
This is interesting, it only crashes when I have a device connected and I try to open a "browse" window (add a file, add folder to library, choose folder, etc). If nothing is connected, there is no crash. Sounds to me like it may be more Windows related than iTunes, possibly.
Currently Being ModeratedSep 21, 2012 3:34 PM (in response to thomasfromglendora)
Are the drivers on the PC up to date?
Wondering here if we might be getting a non-blue-screen variation of the issues discussed in the following document:
Currently Being ModeratedSep 21, 2012 5:43 PM (in response to b noir)
Thanks again for all your help. Unfortunately, I threw everything I've got at it and managed to fix it. I just don't know which it was I uninstalled everything I installed in the last month, updated a few drivers (Bluetooth, camera) but I didn't have a problem in another profile so I don't think it was the drivers. However, that link mentions the webcam I have so I have to consider it a possiblilty. I also cleared out some files from my user AppData folder (not recommended!!) and completely removed iTunes (for the 4th time). Problem seems to be gone. Time to actually enjoy my iPhone 5 now
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