Itunes has stopped working.

Question

Itunes has stopped working.

Seems to be a similar error keeping people from playing files or even opening iTunes but mine does open. However, I cannot sync photos from a selected folder to my device. When the promt comes up to choose folder, iTunes crashes.

Problem signature:

Problem Event Name: APPCRASH

Application Name: iTunes.exe

Application Version: 10.7.0.21

Application Timestamp: 504d85d9

Fault Module Name: objc.dll

Fault Module Version: 1.435.16.11

Fault Module Timestamp: 4ee7d01f

Exception Code: c0000005

Exception Offset: 000085f4

OS Version: 6.1.7600.2.0.0.256.1

Locale ID: 1033

Additional Information 1: 0a9e

Additional Information 2: 0a9e372d3b4ad19135b953a78882e789

Additional Information 3: 0a9e

Additional Information 4: 0a9e372d3b4ad19135b953a78882e78

iTunes-OTHER, Windows 7

Posted on Sep 21, 2012 12:38 PM

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Answer 1

Best reply

b noir

Level 9

72,324 points

Sep 21, 2012 1:20 PM in response to thomasfromglendora

Fault Module Name: objc.dll

Fault Module Version: 1.435.16.11

Taken at face value, you're having trouble with an Apple Application Support program file there. (Apple Application Support is where single copies of program files used by multiple different Apple programs are kept.)

Let's try something relatively simple first. Restart the PC. If you're using Vista or 7, now head into your Uninstall a program control panel, select "Apple Application Support" and then click "Repair". If you're using XP, head into your Add or Remove Programs control panel, select "Apple Application Support", click "Change" and then click "Repair".

If no joy after that, try the more rigorous uninstall/reinstall procedure from the following post. (If you've got XP, although the procedure is for Vista and 7, just read "Computer" as "My Computer", read "Uninstall a program control panel" as "Add or Remove programs control panel" and assume the system is 32-bit, and you'll be doing the right things.)

Re: I recently updated to vista service pack 2 and I updated to itunes 10.2.1 and ever

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Answer 2

Sep 21, 2012 3:02 PM in response to b noir

I appreciate the suggestions. I tried them as recommended but to no avail. I also tried my machine with as few services and startup programs as possible (except what I needed to perform the sync) but still same crash. Unfortunately, it seems specific to my machine (hence trying to narrow down anything else that is running) since I just tried updating iTunes on another machine and the sync works fine there. Oh well. I'll do more digging and report back if I ever figure out where the conflict is. Thanks again!

BTW I am using Windows 7 64 bit.

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Answer 3

b noir

Level 9

72,324 points

Sep 21, 2012 3:06 PM in response to thomasfromglendora

Hmmmm.

Just in case, let's try deleting your current iPod photo cache. (Trouble with that would usually produce an error -39, or other symptoms, but an "iTunes has stopped working" message is within the bounds of possibility.)

For instructions on where to find it, see the following document:

iTunes: Understanding the iPod Photo Cache folder

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Answer 4

Sep 21, 2012 3:23 PM in response to b noir

I'm not sure that it's related to the cache as I get this error on 3 of my iOS devices, and I can't even get to a folder to sync from (where the cache would be created/stored); two of those devices are also brand new.

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Answer 5

Sep 21, 2012 3:29 PM in response to thomasfromglendora

This is interesting, it only crashes when I have a device connected and I try to open a "browse" window (add a file, add folder to library, choose folder, etc). If nothing is connected, there is no crash. Sounds to me like it may be more Windows related than iTunes, possibly.

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Answer 6

b noir

Level 9

72,324 points

Sep 21, 2012 3:34 PM in response to thomasfromglendora

Okay.

Are the drivers on the PC up to date?

Wondering here if we might be getting a non-blue-screen variation of the issues discussed in the following document:

iPhone, iPad, or iPod touch: Windows displays a blue screen message or restarts when connecting your device

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Answer 7

Sep 21, 2012 5:43 PM in response to b noir

Thanks again for all your help. Unfortunately, I threw everything I've got at it and managed to fix it. I just don't know which it was 🙂 I uninstalled everything I installed in the last month, updated a few drivers (Bluetooth, camera) but I didn't have a problem in another profile so I don't think it was the drivers. However, that link mentions the webcam I have so I have to consider it a possiblilty. I also cleared out some files from my user AppData folder (not recommended!!) and completely removed iTunes (for the 4th time). Problem seems to be gone. Time to actually enjoy my iPhone 5 now 😉

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Answer 8

b noir

Level 9

72,324 points

Sep 21, 2012 6:08 PM in response to thomasfromglendora

🙂 Excellent news! Glad you got things working again, and many thanks for reporting back with your resolution.

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Answer 9

Sep 10, 2013 12:02 AM in response to b noir

thanks. i had the same problem and this (specifically repairing the apple support thing) just solved it. woot

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Answer 10

Sep 19, 2014 9:19 AM in response to b noir

Yes I have the same problem, I have tried to repair it, from Control Panel, I also uninstalled it and reinstalled it still crashing. Am disgusted there is no chat support I am going to Media Monkey time to lose the apple arrogance!

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Answer 11

anik8196

Level 1

8 points

Apr 14, 2016 9:57 PM in response to thomasfromglendora

My computer has authorize already but re-authorize again but facing the same problem and cannot sync my iphone with itunes. iTunes is only crashed when i connect my phone with iTunes, otherwise it is fine to play music. What to do???

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Answer 12

turingtest2

Level 10

272,743 points

Apr 15, 2016 11:15 AM in response to anik8196

For general advice see Troubleshooting issues with iTunes for Windows updates.

The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach.

Review the other boxes and the list of support documents further down the page in case one of them applies.

The further information area has direct links to the current and recent builds in case you have problems downloading, need to revert to an older version or want to try the iTunes for Windows (64-bit - for older video cards) release as a workaround for installation or performance issues, or compatibility with QuickTime or third party software.

Your library and device backups should be unaffected by these steps but there are links to backup and recovery advice should it be needed.

tt2

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