Problem with waking from sleep with 10.8.2

My Mac Pro (early 2009 2.66 GHz Quad-Core Intel Xeon) won't wake from deep sleep after installing OS X 10.8.2 . I have the default setting set for sleep. The only way to "wake" the machine is to hold the power button down to shut down and then restart. I've reset NVRAM (pram) and tried removing power cable. Nothing helps.

Mac Pro, OS X Mountain Lion (10.8.2)

Posted on Sep 21, 2012 1:53 PM

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Posted on Oct 26, 2012 11:47 PM

Ok, I've got great news for some of you. I've got a macpro (early 2009). After upgrading to 10.8.2 and changing the energy saver preferences to use the wake on ethernet option, I've had the un-wakeable sleep problem and its driven me nuts the past week!


I suggest you all carefully look at your /var/log/system/system.log file, as well as the /var/log/DiagnosticMessages/{date}.asl file. (you can read those with syslog -f {filename}). That is how I traced down the source of my problem.


So here's my situation. My monitors would sleep at exactly the time interval specified in energy saver preferences, note that the status light next to the powerbutton would stay solid. Then computer would then sleep roughly the time I expected it to, but rarely at the exact time. Anyways, after going to sleep, I'd hear a click and the status light would go from solid to the heartbeat thing. After reviewing the system.log, I noticed that precisely 2 hours after sleeping, the computer would go into a maintenance mode. You'll see this in the system.log:


Oct 26 14:51:25 MacPro kernel[0]: Wake reason: RTC (Alarm)

Oct 26 14:51:25 MacPro kernel[0]: RTC: Maintenance 2012/10/26 21:51:24, sleep 2012/10/26 19:51:27

Oct 26 14:51:25 MacPro kernel[0]: No interval found for . Using 8000000

Oct 26 14:51:25 MacPro kernel[0]: Graphics suppressed 0 ms

Oct 26 14:51:25 MacPro kernel[0]: Previous Sleep Cause: 5

Oct 26 14:51:25 MacPro kernel[0]: Intel82574L::setLinkStatus - not active 1face000, 0

Oct 26 14:51:25 MacPro kernel[0]: Intel82574L::setLinkStatus - not active 1face001, 0

Oct 26 14:51:25 MacPro kernel[0]: Intel82574L::setLinkStatus - not active 1face000, 0

Oct 26 14:51:25 MacPro.local configd[17]: network changed: v4(en1-:192.168.1.239) DNS- Proxy- SMB

Oct 26 14:51:25 MacPro kernel[0]: Intel82574L::setLinkStatus - not active 1face001, 0

Oct 26 14:51:28 MacPro kernel[0]: Ethernet [Intel82574L]: Link up on en1, 1-Gigabit, Full-duplex, Symmetric flow-control, Debug [796d,af48,0de1,0200,c5e1,3800]

Oct 26 14:51:28 MacPro kernel[0]: Intel82574L::setLinkStatus - active 1face001, b

Oct 26 14:51:32 MacPro.local configd[17]: network changed: v4(en1+:192.168.1.239) DNS+ Proxy+ SMB

Oct 26 14:51:34 MacPro kernel[0]: Intel82574L::timeoutHandler - no link - reset the chipset once 1face000, 0

Oct 26 14:51:34 MacPro kernel[0]: Intel82574L::setLinkStatus - not active 1face000, 0

Oct 26 14:52:05 --- last message repeated 2 times ---

Oct 26 14:52:10 MacPro kernel[0]: NVDA::setPowerState(0xffffff801df17000, 0 -> 1) timed out after 45476 ms


Note the 4th line, where it says graphics suppressed, then the last line where it says NVDA:: .... timed out.... That was the clue I needed. It seems that this maintenance mode wakes up to turn on the network interfaces, but tries to suppress the graphics card from waking up... However, the graphics card just times out. Apparently it doesn't support this action very well. I carefully watched my system and precisely 2 hours after it goes to sleep, I hear the system click, and the status light would go from heartbeat to solid.... Thats when the system freezes and you can no longer revive it. Actually, to be clear, the system was still accessible by ssh, so more accurately I'd say that probably it was just the graphics card was frozen... Nothing but a reboot would fix it. Note that I even tried issuing a reboot via SSH (thinking that was slightly safer than just holding the powerbutton), and although it did shut down some services (like SSH) it wouldn't complete the reboot and I'd still have to hit the Power button....


So anyway, now that I was pretty sure it was graphics card related (and triggered by the maintenance mode apparently related to the wake-on-lan), I googled 10.8.2 and nvidia... and what do you know? Nvidia released new drivers specifically for 10.8.2 this month!


This is the driver I needed for my stock GeForce GT 120:

http://www.nvidia.com/object/macosx-304.00.05f02-driver.html


PLEASE read the notes, it says its that this particular driver is for MacPro's only and 10.8.2 only.


Possibly check for drivers for other nvidia cards if this isn't you!

http://www.nvidia.com/Download/index.aspx?lang=en-us


So I installed the driver, rebooted, and voila, all works fine. I let it sleep, it went into maintenance mode after sleeping for two hours, and this time the monitor came on for 30 seconds, then went back to sleep (again with the heartbeat). I could issue a wakeonlan signal and then ssh in, or I could wake the computer by pressing the power button briefly. From my perspective, all is working fine. I can wake it properly from the power button, and I can wake-on-lan it properly too.


And just for reference, I use this wake-on-lan perl script. It works great, even through a router and wifi.

http://gsd.**.uminho.pt/jpo/software/wakeonlan/

I didn't realize this at first, but when sending the wakeonlan through a router you don't specify the IP address of the computer you're trying to contact. Just use the default ip (255.255.255.255 or your local network broadcast ip, like 192.168.1.255). The problem with routers is that once you're computer sleeps the router forgets your computer, so you need to broadcast the message to ALL ips and wait for the right one to match the macaddress and wake up... So just run it like "wakeonlan <macaddress>" and it works perfect. It even wakes my macbookpros connected only by wifi.


Also note that I tried the "darkwake=0" thing as well. I'm not really sure if that made any difference, but it is still set that way on my machine. You may or may not need that, I'm just not sure.


And one last note, I called applecare thinking my macpro still had coverage, but it turns out it expired a few months ago. They had me explain the problem anyways and said this is a "known issue" and that they could fix it for $59 or whatever. I told them no and figured it out on my own, but, it kinda ****** me off considering this was NOT really a hardware problem. It was an issue introduced by OS X 10.8 and I just recently PAID for this O/S upgrade. Personally I think they should be supporting this since I bought the O/S. My hardware was fine, it was the stock graphic card drivers bundled in 10.8.2 that was the problem! I fully assume that a future upgrade (maybe 10.8.3 if you're lucky) will include the updated drivers... Until then they're happy to NOT publish this simple fix anywhere and charge you for it instead. VERY LAME APPLE!


Best of luck to the rest of you. If this doesn't solve your problem, check those log files I pointed out, try to pinpoint the time your machine freezes and look for related events in the log files!


Cheers,

Rob

267 replies

Oct 28, 2012 5:32 AM in response to bonfire

I thought I had my MacBook Pro fixed but after reading bonfire's post I checked and found I was running with the better-battery-life option. That does not use the graphics card. I changed the graphics to higher-performance and the wake from sleep issue returned. My graphics card is NVIDIA GeForce 9600M GT and I cannot find any updates for it.


Still looking into this to see if there are alternatives.


Turning off the wake-for-network-activity avoids the problem so I'll be running with that option turned off until I can find a better solution.

Oct 29, 2012 5:53 AM in response to SusanLake

I have voiced my problem previously on this forum: MacBook Pro7,1 13" 8GB RAM 256GB HD. After trying many varied suggestions made in forum. MacBook still often fails to wake from sleep. It use to be every time but the disable wake from Network setting seems to have pushed the problem to "very often" from "every time." Important to note that this is the ONLY issue I have with my MacBook and it started happening IMMEDIATELY after the 10.8.2 update.

Seems clear APPLE need to provide a definitive solution with an official software fix/update. It's not good enough that their loyal clients are left with a haphazzard collection of half fixes we have put together ourselves!

Dec 13, 2012 10:06 PM in response to Chet Rindfuss

Chet Rindfuss is right : you must be carreful using this kind of software and this new version could bring you desagreaments.

For anyone without adventurous temperament it is safer to wait until the official release throught Software Update in the Apple Menu is available.


Maybe, probably, there are multiple possible causes to the "not waking up" problem of our Mac OS 10.8 machines, and what worked for me may not work for others. That is another good reason not to act and just wait.


As for the "Pay $99 to enroll" I know that you can register for free somewhere but because https://developer.apple.com/programs/register/ is in maintenance now I can't go further to see where is the link for it. You don't get access to all software with a free registration but hopefully you are allowed to download System updates.


Mac Pro is running for more than a week now without any problem under Mac OS 10.8.3 Build 12D38 :

Mac-Pro-**-Bureau:~ ld$ uname -r

12.3.0

Mac-Pro-**-Bureau:~ ld$ uptime

6:55 up 7 days, 22:38, 3 users, load averages: 1.73 1.49 1.21

Mar 15, 2013 2:32 AM in response to w0nka

Hi Wonka,


The sleep problem in OS-X 10.8.2 also appears with imac's and mac pro's running NO programm's at all

when they get into sleep.

Nevertheless, these computers won't wake up, or wake up with a distorted screen.

The sleep problem in this discussion unfortunately seems to have no relation with the Webkit engine.


By the way:

10.7.5, 10.6.8 and 10.8.1 seem to have no sleep/ graphic issues like mentioned in this discussion.

However, there were other serious graphic issues with professional audio app's,

like Cubase and Logic in 10.7 and 10.8

These problems are meanwhile solved with Apple updates.


Apple changed a lot of graphic related cases in 10.7 and 10.8

And one of these changes in 10.8 is causing sleep mode problems.

I am shure they will solve it.


Try my temporary workaround solution as mentioned before untill the eatable brand

comes with a working update.


Best regards,


Danny

Oct 11, 2013 1:43 PM in response to SusanLake

Been following these discussions for a few months. I've got a similar problem--MacBook Pro (fall 2012) won't wake from deep sleep unless I plug in to power source. Then battery has an x through it for a couple of minutes, then changes to actual battery %.


Here's what I've tried so far.

Reset SMC

Reset PRAM

Repair permissions

Boot in Safe Mode

Deleted Power Management plist file

Changed screensaver (worked for someone in the discussions forum)

Adjusted Startup/Wake time in Energy Saver (also worked for someone)

Update firmware with 1.8 (suggested for my machine)

Downloaded Smart Sleep--set it to Sleep only, thought it was working for a few days, but machine would not wake up again yesterday and today


Just read about locking the Energy Saver today so will try that.


Mine seems to be connected to the power cord for some reason. I always have to plug it in to wake it up from deep sleep. Then it wakes up ok. The problem isn't awful since I rarely take it with me, but it just shouldn't be happening.


Next step--appointment at the genius bar. (When I called in to tech support a couple of months ago, the tech couldn't really understand my problem, although he did suggest booting in safe mode. He sent me an email saying he had solved it, but his answer was that it was normal for a laptop to go into deep sleep after about 4 hours. Nothing about how to wake it up from deep sleep when it was unresponsive.)

Dec 29, 2013 3:54 PM in response to SusanLake

Resolved! (my issue, which from reading this whole forum may or may not be the same as some people's)


EQUIPMENT: Macbook Pro 13" Mid 2012 (Non Retina), 8GB, Intel SSD, Video card Intel 4000.

OS: Maverick

PROBLEM: Computer would not turn on after shutting it down. I would press the power button and nothing would happen, no DVD noise or screen - nothing, nada, caput!


If I waited at least 20 minutes and tried again the laptop would start. Also, once started computer would work fine. I could even put it to sleep and it would wake up fine. But, It did not wake up from deep sleep (hibernation?).


SOLUTION: After trying many things cited here in the forum; using the original 4GB memory, testing with a different SSD, doing the "Repair Permissions" dance - nothing. Also tried re-installing Maverick from scratch - nothing.


So, took the dog for a walk, came back and set the resolution to "Scaled" to its highest resolution 1280x800 and voila! - darn thing seems to be working. I have tested this for more than 7 off/on cycles before posting.


Btw, this is the 2nd major problem i have had with Apple Products, the first one was with my iMac 27, mid 2011, where suddenly the screen started pixelating. That issue also turned out to be the video card nVidia 6970M and interestingly enough, the issue diminished when I set the resolution much lower. Eventually Apple finally found the issue was a bad card and did a recall. Ofcourse by then I had bought a cheaper video card.

Anyway, I love Apple computers but it is certainly not re-assuring to hit these problems.


I scheduled an appt with the genius bar for Tuesday, to see what they can find.


Happy New Year!!

/g

Sep 14, 2014 2:08 PM in response to adam_lloyd

I have an early 2011 MBP 15. I was always having problems waking from sleep mode. I tried the fixes in the disk utilities. The disk repair crashed my hard disk. Good thing I had time machine running. I bought a new SSD and reinstalled and restored. I haven't had any wake issues since.

I changed the settings on my disk to never sleep also.


The downside of restoring from backup was that I had to buy another copy of MS office since it said I had used my serial too many times and I think I lost an authorization in itunes also.

Sep 23, 2012 7:24 AM in response to SusanLake

Same problem after 10.8.2 installation with retina/macbook pro. Also installed firmware update. The only way I have been able to resolve the problem is as described above--forced shutdown and then restart. I did do an SMC reset after the first instance (Saturday evening) but the problem recurred after computer was put to sleep Saturday night. One note: when I put the machine to sleep prior to the first instance of the problem, I had to choose sleep from the apple menu four times. Very smart computer did not want to go to sleep. Reminiscent of Invasion of the Body Snatchers.

Sep 23, 2012 10:27 AM in response to SusanLake

Exactly same problem om my Macbook Air 11 inch Mid 2011. Upgraded to 10.8.2 a couple of days ago but problem only started yesterday. Has happened about 2 times, where just refuse to wake up from sleep. Interestingly when looking at Console Logs, on both occassions the last entry in the log is as follows:


Signal[274]: Error Domain=com.apple.coreWLAN.error Code=-3930 "Operation not permitted" UserInfo=0x400389500 {NSLocalizedDescription=Operation not permitted}


No idea what this means. Anyone know.


At moment, as Macbook Air is plugged into Monitor and in clamshell mode, is to set it to never go to sleep in the power preferences.


In General I have found 10.8.2 to be very buggy, have also had problems with Key Chain and ubd process creating 1000s of certificates and slowing everything down. Seriously considering rolling back 10.8.1.


At moment feel like I am living in Windows Vista World

Sep 26, 2012 7:59 AM in response to jadewocky

As to monitoring these discussion I don't know. They certainly don't seem to chip in and give advice if they do - mind you it probably wouldn't be the engineers (who might actually be able to help) who would be monitoring them. From my interactions with apple on other issues they seem to exist something at arms reach and are pretty busy to say the least.


I am also experiencing issues on a different issue with HDMI output from a new Air and someone asked the same question (about anyone listening) in exasperation there as well....!


I suspect they are aware from other people raising the issue through support and can't respond on an individual basis. There is a bug reporting system. If everyone logs on and reports the issue hopefully it will get recognised - can't hurt surely!


http://www.apple.com/feedback/macosx.html


I may try a fresh install when I can find the time - failing that - roll back back to 8.8.1!

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Problem with waking from sleep with 10.8.2

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