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The iPad cannot be synced. An unknown error occurred (1140).

Since updating my iPad to iOS 6 and updating iPhoto to 9.4, I have been receiving the error The iPad <name of my iPad> cannot be synced. An unknown error occurred (1140).


The syncing seems to be centered around photos. I used to have the box checked next to "Sync Photos from iPhoto" and now the only way that I can get the iPad to finish sync without error is to uncheck that box.


Any ideas how to fix this problem or what that code is?


A couple things that I should mention:


1) Photo Stream is Off on my iPad.


2) If you click on the Photo app it shows that there are no photos on the iPad. Screen says No Photos or Videos - You can take photos and videos using the camera, or sync photos and videos onto your iPad usining iTunes.


3) If I go to Settings > General > Usage > Photos & Camera it shows that I have 4.2 GB of data used by photos and camera. Clicking on it, it shows that 3.7 GB is Photo Stream and 551 MB is Photo Library.


4) If I got to the same usage screen on my iPhone 4 running iOS 6, Photo Stream is listed as 1.5 GB.


I can't seem to figure out how to get rid of the space on the iPad, but I assume this error as something to do with iTunes thinking there is a library on the iPad that isn't there. That's just me assuming though.


Any help would be greatly appreciated.

iPad (3rd Generation WiFi + LTE)-OTHER, iOS 6

Posted on Sep 21, 2012 2:36 PM

Reply
49 replies

Sep 21, 2012 5:53 PM in response to Jason Groff Mac

I'm having the same issue. After updating all iOS devices to iOS 6, then updating all software on my iMac to the latest versions (including iPhoto 9.4), everthing was working as it should. I was able to sync all of my devices (New iPad, iPod Touch, iPhone4) with the iMac early this morning.


Subsequently, I opened iPhoto for the first time since installing 9.4, a window popped up informing me that my photo library had to be converted to work with the iPhoto 9.4. I clicked okay, and let the conversion process run its course.


About ten minutes later, I attempted to once again sync my iPad with the iMac. The sync process would run for a few seconds, then stop with a window popping up saying "The iPad cannot be synced. An unknown error occurred (1140)". I then attempted to sync the iPod and my iPhone, with the same results.


After consulting the discussion forums, it looked like lots of other users are encountering the same problem, and that it was somehow related to the new iPhoto. Someone suggested turning off syncing photos from iPhoto, which I did. With photo syncing turned off, the rest of the sync program now runs without a problem.


I've submitted a bug report to Apple. Hopefully, enough other users have done the same, and Apple will fix whatever it is that's causing the problem.

Sep 22, 2012 7:00 AM in response to Jason Groff Mac

Same problem here. After updating iPhoto, I get error 1140 on all my devices--including an iPod Touch 2nd gen running iOS 5. Disabling syncing photos allows me to sync. Also, the option to sync only selected albums, etc is greyed out. I can't even click it.


Tried deleting the iPod photo cache in iPhoto. Didn't work. Indeed, after deleting, the photo cache didn't rebuild itself upon syncing. What used to be a 30 gig folder full of thousands of thumnails now contains only one wee little 600k data file.


This is a bug in iPhoto. I am going to submit a bug report.

Sep 22, 2012 7:20 AM in response to Shuka

Here you go, Shuka:


http://support.apple.com/kb/TS1314


You have to right click on your iPhoto library and select "show contents." The cache is in there, as are all your original photos (you may be surprised how big the cache is!).


Let me know if this works for you. I advise keeping a copy of the existing cache around if you can. When I saw that iPhoto didn't rebuild it, I put my old one back.

Sep 22, 2012 4:27 PM in response to Jason Groff Mac

I, too, have a first-generation iPad running iOS5.5 and am having this problem with both it and my new iPhone 5 and iOS6.


I'm pretty conservative about upgrading my production machines with the latest OS, and only yesterday decided that Lion was finally stable enough to make the jump from Snow Leopard. Everything sync-related worked fine until I upgraded iPhoto to 9.4 this afternoon.


Since then, iPhoto has been updating the thumbnail cache for more than an hour (it's a pretty big library), so it's likely the sync issue has something to to with the thumbnail cache being in flux.


I'm going to wait for the updating process to run its course and will try syncing again and will report back if anything noteworthy happens.

The iPad cannot be synced. An unknown error occurred (1140).

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