Scuffs/Scratches On New iPhone 5 Right Out Of The Box

Sounds about right, you must have written some home truths for them to do that.

I don't remember seeing the mail forward though. Unless it was immediately deleted.

I hear apple lost the latest patent battle with Giants SAMSUNG. Sky says they would need to publicly apologise too. Ha! 😀😁

When they do i'll take the apology as an apology for all the flaws with the iphone 5 too 😎

Sounds like you work for Apple or you don't have an iPhone 5 and are just making it up... in no way, shape or form can you say that an iPhone 5 fell and did not scratch. total BS!

Two perfect units? That's also BS!

What the **** is an invisible scratch? More BS!

mritacca wrote:

What the **** is an invisible scratch?

I hear it's a scratch that is not there, but in reality it *is* there...just hiding.

So kinda like that guy... he says he has 2 perfect iPhone 5s and really doesn't and yet he is on the Apple support forum under Scuffs/Scratches On New iPhone 5 Right Out Of The Box for no reason other then to brag about how perfect his iPhones are (that he doesn even have)? LOL

I visited the local Apple Store today and took a look at all their black display units. Whether or not they were defective from new is unknown, but every single unit had silver marks showing from where the black coating had come off in a number of different places. I don't see how that sharp chamfer edge is going to avoid it in time. Apple not only need to improve QC, but they need to rethink materials and coating techniques.

While I love the black design, I've decided to ask for a white replacement to reduce the chance of in-box defects and long-term degradation. Thankfully Apple Customer Support have been very good to me.

I believe that resale/trade-in value on places like gazelle.com will not be very good, considering that visual appearance & condition play a huge factor in placing a value on the phone to be turned in. If they're coming from the factory already scratched, this cannot be a good thing in this regard. 😐

If they're looking two years old after two months of use...😮

I don't work for Apple. I wish I did because then I would be very rich.

The scratch was a tiny chip in the paint in the bezel that was so small I missed it at first. I was embarrassed to ask for a replacement, but being OCD, as many of you obviously are, I did, and Applecare shipped a new one in a week. I was so paranoid from reading this thread that I was going to get another scratched one worse than the first, I did not ship back the first one until I saw the condition of the second. I took time stamped pictures of the unwrapping of both phones in case it was damaged out of the box, again because of this thread. I went over all edges by inspection and with my finger in case I couldn't see a defect. I then removed the film and further inspected each side. I did the full screen pixel test in five (?) colors, the shake test, the light leak test, PERFECT. It really was!

I did drop the phone in the car. It slipped out of my pocket because it is so slick (uncased). It did not scratch. I was really worried, again because of this thread. I even sent back an Incipio case because I thought the case was so stiff it would scratch the phone. That's why I had no case for a week. It is now safely in a Speck candyshell.

I just received my wife's phone and was ultra paranoid that I just got lucky, and repeated the above looking for scratches. It also was PERFECT. I haven't done the pixel test yet (tonight).

The fact that the lashing out at me is so similar to those stock boards leads me to believe that there are paid bashers on this board to scare the would be buyer away. I had a Galaxy Nexus for 5 months. It was crap. The apps were crap comared to the iPhone similar app (e.g., CNBC, beat the traffic, even the Zippo app). The LTE was laggy even though the data speed was fast (latency on start up). It actually took longer than an iPhone 4 many times to bring up data.

I just wanted to let the paranoid buyers out there that maybe there are too many protesters out there and the story is not that bad.

Mritacca, are YOU a paid basher? Did you actually buy an iPhone 5? Looking at your posts; they have the character of a basher.

All I can say is, it's great that you got what many should've gotten in the first place...a new, perfect iPhone 5 without much hassle. There are many here that I see (just scanning the thread) that have been through so many exchanges. I really feel for those individuals but it also gives me a good feeling when reports like yours come in.

What do you mean by working for apple would make you rich ??

Are you friend of steave jobs or your parents work for Foxconn ??

How do you know that guy doesn't have 2 iPhone 5's or not.mate don't be a stupid idiot like that guy by talking bs!! In this form.

Thank you !!

Am back from the apple store.....

Replacement number 6!!!!!!

Two micro dot marks, slight abrasion where sim card tray goes in.

Have accepted it. Life is just too short.

Its as good as I am going to get.

Manufactured in week 36 i know that much in Foxconn.

Thank you for all the kind messages I have received and good luck to those still chasing their replacements.

Tired now, lol

Hmmm, Applebada creative username formed Sept 29, 2012. What Apple products do you own? How about a picture of your iPhone? Misspells Jobs' name...Basher??

I'm on my third 64GB black and it has one tiny shiny spot of the front edge and a little damage on the back where the glass meets the metal.

I might just live with this one as I'm getting sick of trying to find a "Perfect" iPhone 5.

Next step was going to go with the white version but with my luck it could be worst then what I have now.

I give up ! 😝

I've been reading this tread since petty early on. Hers my story.

I ordered two new iphone 5 on September 14. One black and one white. Received them on the 21st. The white one had one very small scratch on the camfered edge on the back side of the phone but was acceptable. Plus my wife would never notice and would not care which is probably the attitude of most people out there. The black one had a dent on the camfered edge and also where the antenna joints were, the black paint looked greenish or rusty. But what ever it was the finish was not applied correctly. This phone was built week 35. I called the apple online store which is where I ordered it. Let me say now that everybody I spoke with during this whole ordeal were very pleasant to deal with. No one ever questioned me, talked down or ever denied that there was a problem. I first woman I spoke with simply sent me a replacement phone. Brand new retail box. It shipped a few days after talking to apple. Tracked it right from China. I talked to her on Sunday the new phone arrived the following Monday. iPhone number two. Same problems. This one had a chip out if the paint right in fro t if the volume up button. Very noticeable every time I looked at the phone. It also had a scratch In the glass in between the flash and the microphone on the back. This phone built week 37. I called the online apple store again. This time it took a little longer but I got the same result. Another brand new phone in retail box and tracked right from China. And again, received about a week later. I thought I was good on this one until I looked at the bottom of the phone. Right in front of the head phone jack there were two pretty deep scratches parallel to each other toward the front of the phone. All I could think was a tool slipped and did this. Also the screen was **** yellow. This phone was also built week 37. Now I was pretty upset. I. Called the apple store back and told them I wanted a refund and then I'd buy a white iphone. But then I'd have to wait until they got my latest phone back first, I'd have to wait for att to reset my eligibility and then order a white phone and wait the 3-4 weeks all without a phone. They were willing to do this no problem. But this was unacceptable to me. I told them I should not have to this price for their mistake. I was transferred to a store manager. He was excellent. He completely understood the concern and took care of it. He also offer me $100 toward a purchase from the apple store. I received my new white iphone. It has two very small scratches on the camfered edge in the back but you really have to look for them. This phone built week 41. I'm sure if it was a black phone it would be much more noticeable and probably unacceptable. The fact is that the white iphone hides any markings much much better because its already the natural color of the metal. The phone will look much less worn over time. I'm very glad I switched to white. I really like the look of it more too. This phone definitely resembles the look of a finely crafted watch much much more than the black one. So in my case, apple took very good care of me. I was never without a phone and I am completely happy with my purchase now.